Teams at BigTime Software, Inc.

Lead BigTime’s product management team and next-generation AI-native PSA platform. Own product roadmaps, release sequencing, specifications, customer migrations, PM hiring and development, executive customer relationships, advisory board engagement, and cross-functional alignment. Also oversee the existing BigTime Delivery roadmap. The role requires building a new platform alongside an established product, shipping AI capabilities, managing distributed teams, and traveling periodically to Poland, customers, and industry events.

Build and maintain AWS infrastructure, infrastructure-as-code, CI/CD pipelines, containerized workloads, and automation across Windows and Linux environments. Manage Kubernetes deployments, monitoring, patching, configuration, security controls, and production serverless architectures. Partner with development and QA teams on reliable releases, support SOC 2 compliance, document infrastructure and processes, and contribute to disaster recovery and incident response planning.

Lead customers through BigTime software implementations from kickoff to go-live. Manage project timelines, milestones, risks, data migration, configuration, training, workflow optimization, and post-implementation services. Provide consultative guidance on time tracking, billing, invoicing, reporting, and project management. Collaborate with Sales, Solutions Consulting, Customer Success, Product, and Support while maintaining Salesforce documentation and escalating issues appropriately.