Teams at BigTime Software, Inc.

Build and maintain AWS infrastructure, infrastructure-as-code, CI/CD pipelines, containerized workloads, and automation across Windows and Linux environments. Manage Kubernetes deployments, monitoring, patching, configuration, security controls, and production serverless architectures. Partner with development and QA teams on reliable releases, support SOC 2 compliance, document infrastructure and processes, and contribute to disaster recovery and incident response planning.

Drive pre-sale technical engagements by delivering tailored demos, leading discovery, designing solution architectures, producing SOWs/scoping docs, supporting POCs and integrations, and enabling handoffs to implementation while building AI-driven tooling to improve sales efficiency.

Lead customers through BigTime software implementations from kickoff to go-live. Manage project timelines, milestones, risks, data migration, configuration, training, workflow optimization, and post-implementation services. Provide consultative guidance on time tracking, billing, invoicing, reporting, and project management. Collaborate with Sales, Solutions Consulting, Customer Success, Product, and Support while maintaining Salesforce documentation and escalating issues appropriately.