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Cloud • Healthtech • Social Impact • Software • Biotech
Build and operate Benchling’s AWS cloud infrastructure, including Kubernetes, networking, secrets, observability, infrastructure-as-code, and cost governance. Develop internal APIs, automation, CLIs, serverless tools, and AI assistants. Own complex projects from design through production, establish technical standards, support incident response and on-call operations, and collaborate across engineering teams to improve secure, reliable, and cost-effective platform delivery.
Cloud • Healthtech • Social Impact • Software • Biotech
Manage post-sale customer success for Benchling’s life sciences SaaS platform. Analyze usage data, deployment health, and customer goals to drive adoption, value realization, retention, and AI utilization. Advise customers on Benchling and scientific workflows, lead executive business reviews, develop adoption campaigns, coordinate with Sales, Product, and Professional Services, and deliver customer journey and feedback initiatives. Requires 20–30% travel and hybrid on-site work three days per week.
Cloud • Healthtech • Social Impact • Software • Biotech
Drive new business within a territory by generating pipeline, managing complex sales cycles, forecasting accurately, presenting tailored SaaS solutions, negotiating with stakeholders and executives, and closing strategic accounts. The role requires account management across multiple personas, collaboration with marketing, product, customer success, and channel teams, and maintaining opportunity data in Salesforce. Familiarity with MEDDICC and life sciences or biotech environments is advantageous.
