Jobs at AssuranceAmerica

Supervise and mentor 6–8 liability and casualty claims adjusters. Conduct audits, enforce company and legal requirements, provide claims authority, manage reserving and loss adjustment expenses, improve processes and training, support retention, recognize performance, and handle performance management.

Manages front desk coverage and visitor reception while maintaining a clean, organized, and well-stocked office. Coordinates supplies, deliveries, facilities vendors, and shared spaces. Provides administrative support to Sales Operations, including travel and fleet bookings, marketing supplies, event logistics, agent documentation, accounting reports, HR events, and invoice processing. Requires strong organization, reliability, professionalism, and the ability to manage multiple responsibilities.

The Quality Assurance Analyst will test applications, maintain test cases, work with stakeholders, and improve QA processes, focusing on both manual and automated testing.

The Claims Adjuster Trainee will undergo training to prepare for the Adjuster Level 1 role, focusing on property and casualty claims management.

Source, screen, and coordinate candidates for insurance-focused roles; partner with leaders to develop recruitment strategies, manage interview processes, maintain recruiting metrics, and represent the company at industry events.

The Regional Sales Manager will oversee state and Territory Managers, drive premium volume growth, mentor team members, develop relationships across functions, and communicate effectively with agencies. Key responsibilities include coaching, training, strategic planning, managing budgets, and completing sales reports.

As a Software Developer, you will develop and maintain applications, collaborate with business partners, participate in code reviews, and mentor junior developers while ensuring high-quality technology solutions.

Manage the New Mexico territory by building relationships with independent insurance agencies, generating new business, growing revenue and market share, training agency partners, and implementing territory strategies. The role requires extensive travel, industry and competitor research, event representation, account management, and collaboration with internal teams. Strong communication, organization, autonomy, and data analysis skills are essential. A bachelor’s degree is required; bilingual English/Spanish and prior sales or customer service experience are preferred.

Owns growth of Roadside Assistance and Membership across the West Region, especially Texas and Arizona. The role manages independent-agent sales, builds partner relationships, launches new states, develops territory plans and incentives, trains agents, supports campaigns, and uses market and performance insights to drive adoption. Responsibilities include representing the company at industry events, coordinating cross-channel growth, shaping membership offerings, and traveling frequently throughout the assigned territory.

Lead and manage a call center team, establish protocols, coach and evaluate representatives, perform audits, manage KPIs, control costs and backlog, and drive department projects for quality, training, and financial performance.

Drive territory sales by building relationships with independent agencies, prospecting new business, supporting and training partners, collaborating on strategy, attending events, and monitoring market trends to grow market share.

Handle inbound calls from agents and insureds, process non‑monied and monied endorsements, verify information, assess risk, support underwriting tasks, maintain agency relationships, ensure compliance, and meet productivity and service goals.

Drive Commercial Auto growth by appointing and supporting independent agencies, providing quoting/training, building relationships, collaborating cross-functionally, and traveling ~35% to expand market presence.

The Customer Experience Representative manages inbound customer calls on underwriting and billing issues, providing personalized solutions, and collaborates across teams to enhance customer outcomes.

As a Bilingual Customer Experience Representative, you will manage inbound calls, solve underwriting and billing issues, and ensure positive customer interactions while maintaining efficiency and meeting KPIs.

Serve as the primary inbound contact for agents and policyholders, resolving underwriting, billing, and policy issues. Use policy management systems to troubleshoot, apply sound judgment to underwriting exceptions, meet KPIs, collaborate across teams, and pursue continuous improvement and potential career advancement.

Lead Voice of the Customer programs by collecting and analyzing survey and feedback data, identifying trends, producing executive reports, and partnering with stakeholders to implement improvements that boost customer satisfaction and business outcomes.

The Software Developer II will develop, test, and maintain applications using C#/.NET, collaborate with business partners, and improve development processes while mentoring junior developers.

Drive territory growth by building relationships with independent agencies, prospecting new business, training and supporting agency partners, collaborating on strategic initiatives, tracking market trends, and representing the company at industry events. Frequent in-territory travel and strong communication, organization, and data-analysis skills required.

Manage and grow relationships with assigned independent insurance agents through outbound/inbound outreach, coaching to achieve sales quotas, onboarding and training new agencies, coordinating with field teams, resolving agent issues, tracking interactions, and supporting sales administration and special projects. Occasional travel for field visits, training, and events.