Jobs at AssuranceAmerica

Designs and supports claims data pipelines, integrations, ETL/ELT processes, reporting infrastructure, BI architecture, and automation solutions. Develops claims data models and analytics for segmentation, triage, assignment, and workflow optimization. Supports cloud platforms, AI-enabled predictive analytics, governance, validation, system integrations, testing, and deployment. Partners with Claims, IT, Finance, SIU, and Data teams to improve data accessibility, operational visibility, and reporting accuracy.

Trains to investigate and resolve automobile insurance claims by gathering facts, reviewing documentation, analyzing coverage and liability, evaluating vehicle damage, negotiating settlements, and supporting customers. The role includes paid training, licensing support, coaching, and career development. Candidates should be recent graduates with strong communication, organization, critical-thinking, problem-solving, and decision-making skills. Spanish-English bilingual candidates are encouraged to apply.

Leads enterprise customer experience analytics, reporting, forecasting, automation, AI-assisted operations, and digital self-service initiatives. Builds dashboards, workforce models, retention insights, and containment strategies while partnering with CX, IT, Product, Claims, and AI teams. Drives contact center efficiency, customer retention, and service improvements, and helps establish a scalable Innovation & Analytics function.

Manages an assigned territory by developing relationships with independent insurance agencies, driving sales and revenue growth, identifying new business opportunities, supporting agency partners through training, and implementing growth strategies. The role requires extensive territory travel, industry and competitor analysis, collaboration with internal teams, and representation at events. A bachelor’s degree is required; bilingual English/Spanish skills and prior sales or customer service experience are preferred.

Investigate and adjust minor PIP and MedPay claims through resolution. Responsibilities include contacting insureds, medical providers, and attorneys; obtaining statements; coordinating medical examinations; setting reserves; paying medical bills; identifying fraud indicators; and maintaining accurate claim files in a high-volume environment.

Handles inbound customer calls regarding underwriting, billing, policy changes, program inquiries, and corporate matters. Investigates issues, navigates policy management systems, applies judgment to resolve complex scenarios, and delivers accurate, personalized support. The role requires meeting performance metrics, collaborating across departments, managing daily tasks, and contributing to process improvements. It also offers advancement opportunities into underwriting, sales, claims, or operations.

Supervises total loss claims operations, including claim assignment, quality audits, settlement approvals, escalations, title and salvage processing, vendor coordination, regulatory compliance, and performance tracking. Provides technical guidance, coaching, mentoring, and training to adjusters; monitors workloads and cycle times; reports departmental metrics; and leads process improvements. Serves as the escalation point for complex total loss claims and supports staffing and operational objectives.

Leads regional inside sales supervisors and support staff, driving coaching, talent development, sales performance, agency growth, pipeline management, territory execution, and cross-functional initiatives. Analyzes sales and engagement data, improves workflows and CRM utilization, supports key agency relationships, and provides strategic recommendations. Requires bilingual English and Spanish communication, significant sales leadership experience, and proficiency with Salesforce or a comparable CRM.

Handles inbound support for insureds and agents, including billing inquiries, endorsements, document requests, cancellations, payments, and policy retention. Reviews suspense items, verifies information, assesses commercial auto risk, and makes coverage decisions under company guidelines and regulatory requirements. Builds agency relationships, communicates underwriting requirements, supports bilingual customers, maintains compliance, and meets productivity, service-level, and quality goals.

Supervise and mentor 6–8 liability and casualty claims adjusters. Conduct audits, enforce company and legal requirements, provide claims authority, manage reserving and loss adjustment expenses, improve processes and training, support retention, recognize performance, and handle performance management.

Manages front desk coverage and visitor reception while maintaining a clean, organized, and well-stocked office. Coordinates supplies, deliveries, facilities vendors, and shared spaces. Provides administrative support to Sales Operations, including travel and fleet bookings, marketing supplies, event logistics, agent documentation, accounting reports, HR events, and invoice processing. Requires strong organization, reliability, professionalism, and the ability to manage multiple responsibilities.

The Claims Adjuster Trainee will undergo training to prepare for the Adjuster Level 1 role, focusing on property and casualty claims management.

The Quality Assurance Analyst will test applications, maintain test cases, work with stakeholders, and improve QA processes, focusing on both manual and automated testing.

The Regional Sales Manager will oversee state and Territory Managers, drive premium volume growth, mentor team members, develop relationships across functions, and communicate effectively with agencies. Key responsibilities include coaching, training, strategic planning, managing budgets, and completing sales reports.

As a Software Developer, you will develop and maintain applications, collaborate with business partners, participate in code reviews, and mentor junior developers while ensuring high-quality technology solutions.

Manage the New Mexico territory by building relationships with independent insurance agencies, generating new business, growing revenue and market share, training agency partners, and implementing territory strategies. The role requires extensive travel, industry and competitor research, event representation, account management, and collaboration with internal teams. Strong communication, organization, autonomy, and data analysis skills are essential. A bachelor’s degree is required; bilingual English/Spanish and prior sales or customer service experience are preferred.

Lead and manage a call center team, establish protocols, coach and evaluate representatives, perform audits, manage KPIs, control costs and backlog, and drive department projects for quality, training, and financial performance.

Drive territory sales by building relationships with independent agencies, prospecting new business, supporting and training partners, collaborating on strategy, attending events, and monitoring market trends to grow market share.

Serve as the primary inbound contact for agents and policyholders, resolving underwriting, billing, and policy issues. Use policy management systems to troubleshoot, apply sound judgment to underwriting exceptions, meet KPIs, collaborate across teams, and pursue continuous improvement and potential career advancement.

The Software Developer II will develop, test, and maintain applications using C#/.NET, collaborate with business partners, and improve development processes while mentoring junior developers.