Teams at AssuranceAmerica

Designs and supports claims data pipelines, integrations, ETL/ELT processes, reporting infrastructure, BI architecture, and automation solutions. Develops claims data models and analytics for segmentation, triage, assignment, and workflow optimization. Supports cloud platforms, AI-enabled predictive analytics, governance, validation, system integrations, testing, and deployment. Partners with Claims, IT, Finance, SIU, and Data teams to improve data accessibility, operational visibility, and reporting accuracy.

Trains to investigate and resolve automobile insurance claims by gathering facts, reviewing documentation, analyzing coverage and liability, evaluating vehicle damage, negotiating settlements, and supporting customers. The role includes paid training, licensing support, coaching, and career development. Candidates should be recent graduates with strong communication, organization, critical-thinking, problem-solving, and decision-making skills. Spanish-English bilingual candidates are encouraged to apply.

Leads enterprise customer experience analytics, reporting, forecasting, automation, AI-assisted operations, and digital self-service initiatives. Builds dashboards, workforce models, retention insights, and containment strategies while partnering with CX, IT, Product, Claims, and AI teams. Drives contact center efficiency, customer retention, and service improvements, and helps establish a scalable Innovation & Analytics function.