Teams at AssuranceAmerica

Manage approximately 300 insurance agency partners, conduct outbound calls to inactive agencies, rebuild relationships, promote AssuranceAmerica products, identify new business opportunities, track engagement and sales activity, address agent questions, and meet outreach and production goals.

Supports claims system operations through helpdesk ticket management, stakeholder coordination, user-acceptance testing, system configuration, reporting, data validation, user access, and project tracking. The role resolves routine issues, documents testing, maintains configurable claims content, and assists with system and data-related operational needs.

Completes training and prepares for promotion to Claims Adjuster Level 1 while obtaining an Alabama property and casualty adjuster license. Investigates coverage, liability, and damages; reserves, negotiates, and settles assigned claims under supervision. Provides timely, fair service to claimants and other involved parties while following policy contracts and claims best practices.