Search the 5 jobs at Assembled

The Software Engineer will lead the technical direction of projects related to customer support workforce management, focusing on forecasting contact volume and optimizing schedules for agents. Responsibilities include mentoring, participating in design and code reviews, and collaborating with product and leadership teams to turn technical challenges into solutions.

As a Software Engineer, you will lead technical architecture and implementation for projects, providing mentorship, conducting design and code reviews, and addressing technical challenges. Your focus will be on enhancing data ingestion and metrics generation for customer support platforms, leveraging extensive experience in back-end engineering and data integration.

The Product Manager for Workforce Management will oversee data-driven decision-making, API product responsibility, and SaaS integrations. This role requires strong analytical skills, an understanding of data modeling, leadership in product development, and the ability to collaborate across teams to enhance product value and customer satisfaction.

As an HR Generalist, you will manage employee relations, implement HR policies, oversee onboarding and offboarding, ensure compliance with laws, assist with performance management, support benefits administration, maintain HR systems, and contribute to employee engagement initiatives.

The Content Designer at Assembled will create a consistent vocabulary for products, redefine documentation processes, and enhance user experience through effective onboarding and support systems. This role involves collaboration with product and customer teams to organize technical documentation and maintain a style guide for UX content.