Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Etsy, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more.
We’re looking for a multi-sport Revenue Operations athlete to help drive Assembled’s next chapter of sustained growth. You’ll be our first Revenue Ops hire and work closely with go-to-market leadership and key partners, including Sales management (VP of Sales + Segment Sales Managers + SDR manager), Marketing (Demand Generation, etc), Biz Ops, Finance, and more.
This role is for the curious, proactive, and creative thinker who is equally comfortable working with data, systems, and processes as they are driving cross-functional strategy at the tip of the spear. This is a unique opportunity to help build/optimize critical go-to-market foundations, and comes with significant ownership over high-impact decisions as well as execution of key processes, tooling, and workflows. If you’re searching for a role that comes with equal parts impact, support, and growth, look no further than here!
Responsibilities
- Drive alignment across Sales, Marketing, Customer Success and more to ensure consistency on operational strategy, communications, and execution across pipeline creation, implementation, and upsell/cross-sell
- Work closely with internal and GTM partners to implement and own new sales/marketing systems, processes (including deal desk processes), and strategies
- Serve as a thought partner for sales leadership, with a focus on analytics and process infrastructure to support the growth and scale of the sales organization
- Develop and define organizational KPIs and sales and marketing funnel metrics to set goals while managing cross-functional reporting and analytics
- Partner in planning processes and own our sales/GTM revenue forecasting
- Own the models around and recommendations for sales rep/SDR productivity, team planning, compensation plans, quota setting, and territory design
- Ensure data accuracy, data hygiene, and data enrichment across lead scoring, routing, pipeline attribution, and more.
- Drive deep-dive root cause analysis on high-priority challenges related to growth objectives
- Design and manage account, territory, and quota allocation to optimize sales team performance
- Build and maintain key documentation regarding our policies, sales processes, and engagement rules
About you
- 5+ years in Sales, Marketing, or Revenue Operations at a high-growth startup
- Experience building out sales and marketing systems and processes
- Powerful analytical skills and you love creating structure, automation, and efficiency
- Project management experience working across multiple teams
- Modeling and/or systems architecture experience (forecasting revenue, sales, budgetary, and staffing plans)
- Deep understanding of B2B, sales-led motions, pipeline management, and forecasting
- Ability to create a performance and metrics focused culture
- Strong background with Salesforce (nice-to-haves: Hubspot, Outreach, and business insights tools like Tableau or Looker)
- Excellent communication and presentation skills, especially as it relates to complex analyses that need to be translated to a broader audience
- Generous medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA)
- Paid parental leave
- Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
- 401(k) plan enrollment
Top Skills
What We Do
At Assembled, we’re on a mission to create a support operations platform that helps companies maintain exceptional customer experiences—no matter what lies ahead. Leading brands use Assembled’s workforce and vendor management capabilities to make optimal staffing decisions, gain visibility into performance and productivity, and unlock new ways to serve evolving customer needs.
Assembled is a fast-growing, fast-moving, empathy-driven startup that encourages transparent communication, bias toward action, and open disagreements (without the ego). Come help us build for the teams who are quietly carrying their companies each day—and for the customers who just want answers! You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Palantir, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more.
