Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Etsy, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more.
The Role
We're looking for a Sales Development Manager to help build, scale, and optimize our Sales Development program at Assembled. As an SDR Manager you will be an integral part of the Revenue leadership team at Assembled and will play a key role in helping us develop a world class sales organization.
In this role, you’ll be responsible for the day-to-day management of a team of SDR’s, the strategy and operations of our outbound & inbound sales motions, and the data expert on our sales development team. You’ll partner closely with Marketing, Sales, and Partnerships to achieve growth targets.
Ideally, you’re a multi-sport revenue athlete that knows how to lead, train, teach, write, and strategize. In other words, this is not your typical SDR management role. We’re especially interested in the person who embodies heart, emotional intelligence, and mentorship while also staying focused on performance, results, and winning!
This is a hybrid role, expected to be in our San Francisco office Monday-Thursday.
Responsibilities
In general, we're looking for someone comfortable operating in ambiguity and doing what it takes to help us grow the business. More specifically, this means:
Team Leadership
- Train the SDR team to identify, contact, and create qualified opportunities
- Build a playbook across different segments of the business to generate consistent opportunity flow for the sales team
- Ensure SDRs improve performance and abilities over time by providing coaching and feedback in recurring 1:1s
- Prepare SDRs for career advancement within Assembled's sales organization
- Help create a fun, high-energy environment where people love coming to work
- Motivate team members through creative incentives
Process Optimization
- Oversee usage of sales technology tools
- Regularly report on team and individual results
- Identify and make recommendations for improvement in the areas of process, efficiency, and productivity
Cross-Functional Collaboration
- Work closely with Marketing and Sales to test, iterate, and identify winning messages in out outbound sequences
- Work closely with the sales leadership team to improve opportunity management and qualification processes
About you
- 2+ years of managing SDRs at fast-paced, high-growth companies
- Proven track record of success in achieving and exceeding KPIs
- Extensive history developing and promoting SDRs within your organization
- Deep experience with CRM software and SDR tooling
- Demonstrated ability to handle multiple priorities effectively and efficiently
- Passion for training, motivating, and coaching in a fast-growth environment
- Lead with a player-coach mentality: hands-on, empower teams to creatively problem-solve, and is motivated to mentor up-and-coming talent
- Superior written and verbal communication skills
- Excellent time management, collaboration and organization skills
- Strong problem-solving skills
The estimated on target earnings for this role are $160,000-$180,000. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
- Generous medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA)
- Paid parental leave
- Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
- 401(k) plan enrollment
What We Do
At Assembled, we’re on a mission to create a support operations platform that helps companies maintain exceptional customer experiences—no matter what lies ahead. Leading brands use Assembled’s workforce and vendor management capabilities to make optimal staffing decisions, gain visibility into performance and productivity, and unlock new ways to serve evolving customer needs.
Assembled is a fast-growing, fast-moving, empathy-driven startup that encourages transparent communication, bias toward action, and open disagreements (without the ego). Come help us build for the teams who are quietly carrying their companies each day—and for the customers who just want answers! You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Palantir, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more.
