Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Etsy, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more.
We're looking for a multi-disciplinary marketer who's got storytelling skills for days and a hunger to have more impact in more places. As a critical hire on the Marketing team (and 1 of 2 Product Marketers), you’ll be empowered to run (and run fast) when it comes to go-to-market strategy, sales enablement, persona development, pricing/packaging, and more. You’ll be expected to think like a GM and execute like an Olympian.
To cut to the chase: our next chapter of growth is contingent on differentiated product narratives, bullet-proof sales pitches, strong relationships, and a whole lot more. Sound like something you'd want to take on?
Things you’ll get to do:
- Build the product marketing foundation underlying our go-to-market approach, including message house, personas, competitor deep-dives, and so much more
- Tackle big-picture storytelling at the brand, category, and investor-facing level
- Take full creative control over how our story comes to life across the website, demo videos, sales pitches, and campaigns
- Help shape product strategy (through deep understanding of the customer) and own product announcements, from concept to launch
- Implement strategy and process around consistent, high-quality content creation for organic, paid, and other efforts
- Take the lead on bringing new products to market through impactful launches, cohesive storytelling, and proven
Things we’d love for you to bring:
- You have 5+ years of having seen it before, having done it before, and knowing how to build product-led stories that break through the noise
- You’re motivated by the customer, what they need, and how they use our product. You know how to leverage your understanding of the buyer and user journey to help improve the product experience as well as the messaging around it.
- You’re a super-connector and people-person who can flex in collaboration with any kind of team, including Sales, Product, and Customer Success and Support. You have a history of rock-solid cross-functional relationships.
- You're resourceful at your core. This means thriving in uncertainty, showing grit in the face of roadblocks, and finding new, better ways to get the job done.
- You're a systems thinker, first and foremost. You can see the forest for the trees to make decisions that are good for the collective experience, and know when to lean on data and when to trust your gut.
- You're unafraid of the details, and are well-versed in organizing allthethings to get the important stuff right.
- You're excited about having a positive impact on customer support teams. Knowledge about or experience in this world isn’t required, but it is welcome!
- You’re a kind, collaborative, empathetic, and flexible person who is down to get in the boat and help us row!
The estimated base salary range for this role is $155,000-$195,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
- Generous medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA)
- Paid parental leave
- Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
- 401(k) plan enrollment
What We Do
At Assembled, we’re on a mission to create a support operations platform that helps companies maintain exceptional customer experiences—no matter what lies ahead. Leading brands use Assembled’s workforce and vendor management capabilities to make optimal staffing decisions, gain visibility into performance and productivity, and unlock new ways to serve evolving customer needs.
Assembled is a fast-growing, fast-moving, empathy-driven startup that encourages transparent communication, bias toward action, and open disagreements (without the ego). Come help us build for the teams who are quietly carrying their companies each day—and for the customers who just want answers! You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Palantir, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more.
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