Jobs at A.P. Moller - Maersk

Build and operate the foundational platform for production agentic systems, including runtimes, orchestration, MCP tools, identity, permissions, evaluations, observability, memory, RAG, and cost controls. Own capabilities from design through production, validate agent output with tests and benchmarks, investigate failures, guide technical direction, collaborate with domain teams, mentor engineers, and contribute to open source.

Handle high-volume customer calls, emails, and inquiries about Maersk services. Provide accurate information, resolve complaints, coordinate with sales and logistics teams, record interactions in a cloud telephony system, and maintain service knowledge. Identify upselling opportunities, suggest process improvements, follow quality and SLA standards, and meet customer satisfaction, call-handling, and sales targets.

Develops and executes Learning and Development strategies for Customer Experience teams across West Africa. Responsibilities include competency assessments, learning program design, onboarding, upskilling, reskilling, training evaluation, learning communications, content management, stakeholder collaboration, engagement initiatives, and budget tracking. The role requires expertise in instructional design, adult learning, coaching, competency development, project management, and change management.

Drives operational excellence across the European logistics network by standardizing processes, improving system adoption, leading digital transformation, and implementing continuous improvements. Acts as a regional process and systems expert, coordinating Operations, Product, Technology, Finance, and Commercial teams to resolve issues, support system changes, promote Lean practices, and deliver scalable, data-driven process improvements.

Processes and maintains landside surcharge filings for truck, rail, and other transport movements. Ensures accurate pricing, regulatory compliance, documentation, audit trails, and error resolution within AFLS. Supports reporting, analysis, stakeholder queries, process improvement, and collaboration with revenue management and adjacent teams. Requires strong commercial shipping knowledge, analytical and communication skills, attention to detail, Microsoft Office proficiency, and flexibility for rotational shifts and weekends.

Performs closely supervised administrative and operational support tasks within logistics, customer experience, and operations. Work follows established procedures and requires little or no prior functional experience. Responsibilities may include clerical assistance, routine coordination, office administration, and supporting team operations with limited scope and responsibility.

Lead business development and growth across the European Government and Defence logistics sector. Identify and pursue opportunities, build senior customer and procurement relationships, manage complex bids and tenders, and develop integrated logistics solutions with cross-functional teams. Monitor market and geopolitical trends, influence capability development, represent Maersk at industry events, and guide opportunities from identification through contract award and implementation.

Drive operational excellence across the Maasvlakte II site through KPI analysis, performance management, process governance, continuous improvement, WMS optimization, and cross-functional project management. Develop standardized procedures, identify operational inefficiencies, support system testing and implementation, coordinate stakeholders, and deliver training on processes, systems, and improvement methods. The role partners with site leadership to enable data-driven decisions and improve warehouse productivity, quality, service, and operational performance.

Manage accounting operations across general ledger, accounts receivable, and accounts payable. Responsibilities include journal entries, reconciliations, invoicing, cash application, invoice processing, payments, trial balance finalization, financial reporting, audit schedules, internal controls, master data maintenance, and month-end close activities using Navision, Business Central, and OneStream.

Execute and review indirect tax returns, workpapers, reconciliations, payments, and compliance reporting for India-based entities. Manage tax data, filing evidence, workflow timelines, aging balances, audits, and stakeholder information requests. Support process improvements, controls, finance transformation, tax projects, and research into international indirect tax law while ensuring accurate, timely, and audit-ready delivery.

Manage end-to-end dangerous goods booking activities, approvals, shipment execution, and regulatory compliance under IMDG requirements. Resolve booking discrepancies, support customers and stakeholders, monitor operational performance, and drive process standardization and continuous improvement. The role requires availability for 24/7 rotational shifts, weekends, public holidays, peak-volume support, and project implementations.

Owns end-to-end Procure-to-Pay operations for the Oceania Area, including purchase orders, invoice and payment processing, workflow management, exception handling, supplier issue resolution, financial controls, KPI delivery, audit compliance, and continuous process improvement. Partners with Finance, Procurement, Business, and Operations stakeholders while supporting process transitions, system enhancements, automation, and transformation initiatives.

Supports day-to-day logistics customer experience and administrative operations, including customer channel and case management, onboarding, relationship support, documentation, system updates, file management, operational finance, and exception handling. Resolves routine customer queries, maintains accurate records, follows standardized procedures, collaborates with internal stakeholders, and escalates complex issues appropriately while supporting supply chain operations.

Manages and maintains vendor, material, and customer master data, ensuring accuracy, consistency, compliance, and adherence to data quality rules. Performs quality checks, resolves duplicate records, supports governance and audit activities, maintains process documentation, and collaborates with stakeholders. Uses SQL for data analysis and Power BI for data-quality dashboards and reporting. Contributes to process improvements and timely resolution of master data requests.

Manage ocean contract and rate lifecycles, including rate filing, amendments, renewals, system uploads, pricing logic, charge mapping, and billing readiness. Ensure accurate data across Athena, FACT, and SCP while supporting dispute resolution, collections, and financial accuracy. Coordinate with Sales, Customer Experience, Product, Finance Operations, and Operations teams to resolve missing inputs and contract dependencies. This is a site-based, day-shift role requiring logistics or shipping industry experience.

Provides post-onboarding customer support within Maersk’s 4PL environment, including customer channel and case management, onboarding, relationship management, contract administration, and dispute resolution. The role performs standardized administrative and operational tasks, applies independent judgment within defined guidelines, resolves routine issues, and escalates non-routine problems. Limited job and business knowledge is required at hiring, with skills developed through training and on-the-job experience.

Manage ocean shipping documentation within a fast-paced logistics operation. The role requires understanding ocean documentation processes, prior shipping or supply chain experience, stakeholder collaboration, teamwork, customer focus, and flexibility to work the 6:00 PM to 3:00 AM IST night shift.

Manage end-to-end customer shipment experiences across road, rail, and sea logistics. Serve as the primary customer contact, monitor cargo movements, answer requests, advise on digital solutions, maintain knowledge of procedures and regulations, and develop supply chain improvements. Build strong customer relationships through proactive communication, collaboration, and creative problem-solving.

Supports day-to-day customer experience operations, including customer channels, case management, onboarding, relationship management, contracts, and disputes. Handles customer queries, maintains accurate records, resolves routine issues, escalates complex matters, coordinates with internal stakeholders, and follows established processes to ensure accurate, compliant, and timely service delivery. The role also contributes to process improvements and administrative, technical, and operational activities.

Supports day-to-day customer experience operations, including customer channel and case management, onboarding, relationship management, contract and dispute support, recordkeeping, and issue resolution. The role follows established processes, maintains accurate customer information, coordinates with internal stakeholders, escalates complex matters, and contributes to process improvements while delivering timely, compliant, and accurate service.