Customer Experience Consultant

Owns and manages the customer experience of small/mid-sized customers
(Essential Services Customers). Has responsibility for the end to end
customer experience in compliance with all company procedures.

Join the wave of growth at Maersk! We're not just a company, we're a movement. With a vision larger than the ocean, we're on a mission to connect and simplify our customers' supply chains as a true integrator of container logistics. And we need talented individuals like you to make it happen!

As a Customer Experience Consultant, you will be part of a dynamic team responsible for handling day-to-day customer interactions. Your primary responsibilities will focus on efficiently providing services to customers once they are onboarded in the Maersk environment. You will manage the end to end shipment process in compliance with all company procedures and look after Essential Services customers.
 

Key Responsibilities:

• Handling inquiries: Promptly and effectively address customer inquiries through various channels.

• Issue resolution: Resolve customer issues and complaints according to established procedures, seeking quick and satisfactory solutions.

• Reporting: Download and elaborate reports out of our website.

Requirements:

• Experience: 2 year of experience in customer service or customer experience in the Logistics industry.

• Language: Advance English level.

• MS Office: Intermediate.

• Skills:

  • Customer orientation: Strong focus on customer satisfaction and problem resolution.

  • Effective communication: Excellent verbal and written communication skills to interact with customers clearly and concisely.

  • Proactive: Ability to go beyond assigned tasks and plan ahead.

  • Attention to detail: Meticulous in task execution and information management.

  • Adaptability: Willingness to work in a dynamic and changing environment.

If you have been reading so far, we’re glad to see you are interested!

Use your skills to make a difference and join a global leader as we embark on an industry-defining digital transformation that will revolutionize trade! Apply now!

Learn more about us

A.P. Moller-Maersk is an integrated logistics company working to connect and simplify our customers' supply chains. As the world leader in transportation services, we operate in 130 countries and employ around 70,000 people. Learn more about us at: https://www.maersk.com

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected]. 

#LI-MP2

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].