Jobs at Aman

Oversee daily operations at Camp Sarika, including guest accommodations, Front Office, Housekeeping, and Food & Beverage. Lead teams, manage budgets and labor, improve guest satisfaction, ensure facility and brand standards, and drive operational excellence. Responsibilities include recruiting, coaching, cross-department collaboration, compliance, process improvement, and financial performance management in a luxury hospitality environment.

Lead and manage the Rooms Division including Front Office, Housekeeping, Guest Experience and support Concierge. Maintain standards and procedures, monitor guest feedback, manage budgets and labor, conduct audits, oversee maintenance programs, develop managers and staff, and collaborate across departments to deliver personalized luxury guest experiences.

Oversee hotel reservation operations, room allocations, guest communications, occupancy forecasting, booking pace, and revenue optimization. Supervise and train reservations staff while coordinating with Front Office, Housekeeping, Sales, and other departments on room status, arrivals, VIPs, and special requests. Maintain relationships with travel agents, OTAs, and global reservation networks, ensuring policies and service standards are followed.

Leads the Rooms Division across Front Office, Housekeeping, Sports and Recreation, and Laundry operations. Oversees daily service delivery, guest arrivals, room assignments, cleanliness, guest satisfaction, team development, performance management, complaint resolution, personalized experiences, and departmental budgeting. Reports to the General Manager and drives operational excellence, service standards, efficiency, profitability, and high-performing team culture in a luxury resort environment.

Serve as the first point of contact for guests, handling bookings and correspondence across departments. Maintain knowledge of rooms, rates, amenities, and systems. Record guest preferences, assist with group bookings and coordination with Spa, F&B, Front Office and other teams to ensure elevated, personalized guest experiences.

Coordinate hotel accounts payable activities, including invoice verification, ledger updates, vendor reconciliations, payment adjustments, approval checks, payment summaries, and electronic bank transfers. Ensure supporting documentation, internal controls, hotel policies, and payment records are accurate and complete. The role requires Japanese and English proficiency, accounting knowledge, and familiarity with hotel operations and systems.

Lead Janu Tokyo’s Finance Department, overseeing financial operations, reporting, accounting controls, budgeting, forecasting, cash flow, taxation, statutory compliance, audits, and financial analysis. Advise the General Manager, corporate office, owner, and operational leaders on business performance and investment decisions. Develop and manage the Finance Team through supervision, training, cross-training, and succession planning while promoting financial discipline, confidentiality, accountability, and continuous improvement.

Provides hotel security through patrols, monitoring, access control, emergency response, vulnerability assessment, incident reporting, and protection of guests, staff, assets, information, and reputation. Supports fire and life safety systems, key control, crisis management, and security procedure updates while maintaining professional guest-facing standards. The role requires English and Thai proficiency, basic fire training, CPR and AED knowledge, and at least two years of security experience or extensive hotel experience.

Manage all security and safety operations for a luxury hotel, including patrols, monitoring, incident response, risk management, reporting, emergency preparedness, and compliance. Lead, coach, and schedule the security team while coordinating with Rooms, Engineering, HR, and other departments. Develop procedures, maintain accurate records, and foster a strong property-wide safety culture while preserving guest comfort and privacy.

Perform daily income audit and revenue reconciliations using Opera PMS and SunSystems; record and analyze cost and revenue transactions; maintain general ledger, journal entries, accruals, and reconciliations; support month‑end/year‑end close, budgeting, forecasting, audits, and financial reporting in a hospitality environment.

Support Marketing & Communications activities for Aman Tokyo, Amanemu, and Janu Tokyo, focusing on PR, digital marketing, and collateral creation to increase brand awareness and luxury positioning.

The Cluster Sales Executive is responsible for leading sales activities, maximizing revenue, managing group bookings, and maintaining customer relationships for Aman hotels.

The Cluster Sales Manager is responsible for achieving revenue targets, managing client relationships, leading sales activities, and enhancing team performance in the hospitality sector.

The Leisure Sales Manager drives revenue growth in leisure sales through relationship management and strategic initiatives within the luxury travel sector.

The Learning, Development & Quality Manager designs and delivers training programs for service excellence, maintains training records, collaborates on quality assurance, and supports recruitment efforts.

Support Beauty Operations by maintaining end-to-end batch and inventory data, monitor expiries across 3PL sites, track NPD and supply chain project milestones, maintain product master data, liaise with 3PLs, and prepare scalable processes for an SAP ERP rollout to reduce compliance risk and write-offs.

The Learning & Development Manager will lead training initiatives, enhance guest experiences, and foster a culture of continuous learning in a luxury hotel environment.

The Director of Engineering leads the engineering team, ensuring compliance with standards, managing maintenance and budgets, and overseeing engineering services for the resort.

Manage daily administration of employee housing including agreements, occupancy records, inspections, move-ins/outs, maintenance coordination, inventory and supplies. Serve as main housing contact, support onboarding and arrivals, ensure compliance and safety, and collaborate with Resident Advisors on community wellbeing.

Protect guests, staff, property and equipment through regular patrols, CCTV monitoring, access control, incident reporting, emergency response, and collaboration with colleagues and responders. Provide guest-facing assistance while maintaining security protocols and equipment checks.