Jobs at Aman

Supports marketing campaigns, social media and website content, market research, competitor analysis, events, vendor coordination, campaign analytics, and administrative activities. The intern will collaborate with internal teams and external partners while helping monitor engagement and performance across marketing initiatives.

Supports the hotel Sales and Marketing department with administrative coordination, sales reports, proposals, contracts, customer databases, scheduling, documentation, market research, competitor analysis, and property visit preparation. Helps coordinate with internal teams, maintain CRM records, support sales processes, and contribute to revenue goals while gaining practical experience in hospitality sales.

Supports front desk and office operations by greeting visitors, handling communications, managing meeting rooms and supplies, processing mail and deliveries, maintaining organized common areas, completing administrative tasks, coordinating with departments, and assisting with events and meetings.

Leads employee learning and development programs, including training needs analysis, onboarding, coaching, vendor coordination, and cross-property development initiatives. Oversees quality assurance by implementing quality processes, coaching managers on Total Quality Management, monitoring guest satisfaction, preparing reports, analyzing trends, and driving improvements aligned with Aman brand standards.

Handles guest reservation inquiries, bookings, modifications, cancellations, billing, follow-up, and guest preference documentation. Provides professional phone service, communicates guest information across departments, maintains reservation records, promotes resort offerings through upselling, and meets call-quality standards. Requires flexibility for evenings, weekends, and holidays, strong organization, composure under pressure, and a polished hospitality-focused approach.

Manages group and event sales for a luxury resort, including prospecting, account development, proposals, contracts, revenue optimization, forecasting, and client relationships. Secures corporate, wedding, conference, and special-event business while coordinating with operations, reservations, food and beverage, and events teams. Conducts sales calls, site inspections, networking, and industry travel; monitors market trends and represents the resort and wider Aman portfolio to maximize bookings and guest satisfaction.

Manage guest reservations across phone, email, and digital channels for Aman's global luxury portfolio. Convert inquiries into bookings, coordinate complex multi-property itineraries, arrange pre-arrival requests, maintain guest profiles, and provide discreet service to VIP clients. Collaborate with properties and regional offices, resolve booking challenges, and provide informed recommendations while maintaining accurate reservation data and exceptional luxury service standards.

An 18-month luxury hospitality management development program immersing trainees in hotel operations, finance, HR, sales, and Rooms or Food & Beverage specialization. Trainees receive structured training, mentorship, Cornell University coursework, and project leadership opportunities, culminating in promotion to Assistant Manager. The role is designed for recent hospitality graduates with approximately one year of hospitality work or internship experience, strong interpersonal skills, English proficiency, adaptability, and legal eligibility to work in the United States.

Eighteen-month hospitality management development program at Amanzoe specializing in Food and Beverage. Participants rotate through hotel operations, develop ultra-luxury service expertise, complete structured learning, manage projects, and build capabilities in guest experience, financial performance, and team leadership. The program includes mentorship and progressive responsibility, with potential progression to Assistant Manager upon successful completion.

Supports hotel security operations by supervising security staff, managing access control, CCTV, alarms, keys, patrols, incident response, emergency coordination, and fire-life safety procedures. Acts as the senior security decision-maker when required, coordinates VIP and event security, liaises with authorities, monitors contracted personnel, manages rosters, and maintains security records. The role requires discreet guest service, sound judgment, leadership, and flexibility to work shifts, nights, weekends, and holidays.

Assists servers by delivering food and beverages, clearing and setting tables, stocking service stations, maintaining cleanliness, and coordinating communication between the kitchen and front-of-house teams. Provides menu and allergen information, supports course timing, and helps ensure exceptional guest service in a luxury resort environment.

An 18-month luxury hospitality management development program combining immersive hotel operations experience, leadership development, mentorship, education, and departmental rotations. Trainees explore hotel operations, finance, HR, sales, Rooms, or Food and Beverage, assume project responsibilities, and prepare for promotion to Assistant Manager. The program seeks recent hospitality graduates with at least one year of hospitality work or internship experience, strong interpersonal skills, adaptability, and legal eligibility to work in the United States.

Leads APAC marketing strategy and execution across Aman properties, translating global campaigns into regionally relevant programs. Oversees omnichannel campaigns, content, communications, digital performance, brand activations, and commercial initiatives supporting revenue, occupancy, and conversion. Partners with global, property, sales, revenue, e-commerce, PR, and creative teams; analyzes ROI and campaign performance; and mentors regional and property marketing professionals.

Leads learning and development for Aman Group by facilitating training, designing curricula, managing onboarding and operational programs, coordinating facilitators and partners, monitoring effectiveness, and supporting the pre-opening and operational readiness of Aman Academy. The role requires strong hospitality operations knowledge, stakeholder engagement, presentation skills, and willingness to relocate from Bangkok to Phuket.

Human Resources Intern supporting employee experience, learning and development, recruitment coordination, onboarding, employee communications, training records, HR documentation, and administrative operations. The role involves maintaining confidential employee records, assisting with engagement initiatives, preparing recruitment materials, coordinating interviews and orientations, and supporting a professional hospitality environment.

Supports luxury hotel reservations by processing bookings, responding to guest inquiries, providing resort information, updating Opera PMS or Fidelio records, coordinating with hotel departments, monitoring availability and rates, and managing pre-arrival requests. The role requires strong organization, communication, multitasking, and attention to detail in a five-star hospitality environment.

Coordinate hotel pre-opening projects across the Americas, tracking milestones, budgets, staffing, procurement, documentation, and stakeholder communications. Develop manning and OS&E budgets, administer project management systems, train colleagues, delegate tasks, support continuous improvement, and provide on-property assistance during opening countdowns. Requires luxury hotel operations experience, strong organizational and communication skills, cross-cultural collaboration, multitasking, and travel flexibility.

Lead the hotel Engineering Department, overseeing maintenance, inspections, repairs, and operational continuity for the property’s infrastructure and mechanical systems. Manage MEP, HVAC, and plumbing systems; supervise repair, replacement, and renovation projects; ensure safety and quality compliance; support budgeting and strategic planning; and mentor the Engineering team.

Leads customer analytics, segmentation, predictive modeling, CRM enrichment, lead scoring, and conversion reporting. Develops dashboards and standardized reporting to improve acquisition, retention, personalization, and sales performance. Partners with Commercial, Marketing, and Sales teams while managing and mentoring analysts and driving analytics-based decision-making across the organization.

Manages Amanjena’s digital presence across social media, website, GDS, and distribution platforms. Creates and coordinates photo, video, graphic, and written content; manages influencers and creative partners; supports digital campaigns, SEO, email marketing, promotions, events, and brand activations. Maintains accurate online content, monitors performance, coordinates production, and recommends innovative strategies to increase engagement, awareness, direct bookings, and guest loyalty.