Location Overview
Join our team in Amangalla. Amangalla lies within the ramparts of Sri Lanka’s 17th-century Galle Fort, a Unesco World Heritage Site. Offering views of the Fort and harbour on one side and the hotel’s lush gardens and swimming pool on the other, the historic residence presents lofty-ceilinged suites, elegant dining and a tranquil Aman Spa complete with Hydrotherapy Suites.
Position: Night Receptionist
Location: Amangalla, Galle, Sri Lanka
Reports to:
Type: Full-time | On-site
Overview
The Night Receptionist plays a vital operational and service role during the night hours, ensuring smooth overnight operations while preparing the Front Office for the following day. Beyond traditional receptionist duties, this position focuses on department readiness, coordination with the Night Manager / MOD, and maintaining the high standards of guest experience synonymous with Aman.
Responsibilities
• Perform all standard Front Office functions during the night shift, including check-ins, check-outs, and guest assistance with discretion and professionalism.
• Support the Night Manager in overseeing nightly hotel operations and maintaining guest comfort and safety.
• Review the next day’s arrival list, ensure all registration folders are complete with supporting documents, and confirm room readiness in coordination with housekeeping.
• Prepare all departure files for morning guests, ensuring accuracy in billing, folio presentation, and supporting documentation.
• Check stock levels of stationary, gifts, and amenities; coordinate replenishment requests as needed.
• Pack and prepare guest gifts and welcome amenities for the following day’s arrivals.
• Ensure all printed materials, collateral, and registration folders are neatly arranged and up to standard.
• Assist with guest correspondence, flagging any emails or communication requiring immediate managerial attention.
• Support the Night Auditor by ensuring all required reports, flash updates, and supporting data are accurate and ready for morning review.
• Maintain the reception and back-office areas in pristine condition, ensuring readiness for the morning shift.
• Serve any F&B requests during the night shift in coordination with the kitchen or as per in-room dining procedures.
• Respond promptly to late-night guest inquiries and special requests with grace and efficiency.
• Communicate key overnight updates, guest notes, and operational highlights clearly during morning handover.
• Collaborate closely with the Night Manager to ensure seamless transition and operational continuity
What We Do
t Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Investing in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.
Nurturing pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.
Acting like owners – taking the charge, leading by example and an immense sense of pride in their work.
Celebrating communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner
