Jobs at Adit

Own the product strategy and execution for AI voice and SMS tools serving dental practices. Define conversation behavior, workflow logic, escalation paths, dashboards, audit views, and compliant patient-facing copy. Translate HIPAA, TCPA, state disclosure laws, and Canadian CRTC requirements into product functionality. Collaborate with engineering, QA, design, customer success, and sales while analyzing call recordings, transcripts, funnels, and product data.

Analyze client requirements, create test cases and test data, execute end-to-end and regression testing, report and summarize defects, retest fixes, and follow issues through closure. Independently test assigned EHR modules across responsive websites on Android, iPhone, tablet, desktop, and iMac platforms while applying software testing methodologies and collaborating effectively.

Assist with deploying AI and LLM applications, implementing and fine-tuning machine learning solutions, validating AI-generated outputs, supporting AI research, troubleshooting models and scripts, and documenting code and workflows. The role involves collaboration with senior team members and cross-functional teams, with opportunities to work on prompt engineering, LLM APIs, data processing, and NLP.

Make approximately 130 daily calls to dental offices to identify their practice management software, collect survey information, and generate qualified sales opportunities. Responsibilities include accurately updating ZOHO CRM, explaining Adit’s services, sending recap emails, documenting KPIs, and meeting monthly quotas. The role requires strong communication, attention to detail, persistence, and comfort working in a fast-paced remote environment. Sales experience is not required, though BPO, survey calling, or CRM experience is advantageous.

Deploy and improve AI and LLM applications, fine-tune machine learning solutions, validate AI-generated outputs, support AI research, troubleshoot models and scripts, and document code and workflows. The role requires Python and AI/LLM development experience, collaboration with senior engineers, and strong interest in emerging AI technologies.

Own the full sales cycle for Revenue Cycle Management services sold to US healthcare providers. Responsibilities include prospecting, discovery, solution presentations, negotiations, closing, pipeline management, forecasting, CRM documentation, reporting, and coordination with implementation and client success teams. The role requires strong knowledge of medical billing, coding, claims, denials, accounts receivable follow-up, payment posting, and healthcare revenue optimization.

Own the strategy, roadmap, prioritization, customer discovery, success metrics, and pricing input for Adit’s Patient Engagement module. Regularly visit dental practices, engage with sales and support, translate customer problems into actionable product direction, and partner with an offshore Product Owner and delivery team. Represent the product area to executives and customers while balancing integrations, technical trade-offs, adoption, churn, and regulated healthcare requirements.

Leads QA automation strategy and a team of QA Automation Engineers for a SaaS platform. Designs scalable test frameworks and automated functional, regression, API, UI, integration, and end-to-end tests. Integrates testing into CI/CD pipelines, analyzes failures, tracks quality metrics, coordinates release testing, conducts code reviews, and drives continuous improvement. Collaborates with product, engineering, DevOps, and customer success teams while mentoring engineers and supporting performance, security, and compatibility testing.

Provide remote technical and customer support for SaaS-based VOIP services. Responsibilities include handling client inquiries, managing support tickets, troubleshooting VOIP and network issues, documenting resolutions, educating customers, and escalating complex problems to development and engineering teams. The role requires strong communication, technical troubleshooting, ticketing-tool proficiency, English fluency, and willingness to work night shifts supporting US-based clients.

Owns B2B SaaS and healthcare technology content strategy across blogs, email, social, web, thought leadership, and campaigns. Responsibilities include writing and editing copy, managing content calendars, collaborating with design, repurposing content, tracking performance, coordinating freelance contributors, maintaining editorial standards and archives, and partnering with SEO and paid marketing teams.

Generate and manage sales opportunities through cold calling, CRM tracking, prospect qualification, product recommendations, meeting scheduling, client onboarding, and account management. Coordinate with sales teams to achieve growth goals, report performance metrics, and maintain accurate prospect records. The role requires strong communication, international and US sales experience, quota achievement, participation in technical sessions, and availability for an evening or night shift.

Reviews, researches, approves, and merges 100–150 leads daily in Zoho CRM. Ensures mandatory information is complete, resolves scrubber questions, guides team members, meets daily and weekly targets, and prevents pending workloads from affecting business operations.

Post insurance and patient payments, apply adjustments, write-offs, and refunds, reconcile payment discrepancies, review EOBs, communicate with insurers and patients, and maintain accurate audit records. The role requires knowledge of dental insurance guidelines, CDT coding, payer contracts, and dental billing software. Night-shift availability is required.

Maintain and administer servers, desktops, software, and systems; configure operating systems; maintain routers and switches; provide desktop and laptop support; troubleshoot LAN and WAN issues; and support infrastructure in a dynamic remote environment.

Develop and maintain full-stack applications using Node.js and Angular, with expertise in microservices, Chrome extensions, micro frontends, and multiple databases. Manage a team of developers and contribute to technical implementation. Knowledge of CI/CD, server handling, AI, and VoIP applications is advantageous. The role is fully remote with flexible scheduling and a collaborative work environment.

Manage dental insurance claims, accounts receivable, payment posting, reconciliation, denial resolution, coding corrections, appeals, and claim resubmissions. Collaborate with insurers and patients to resolve payment issues, maintain accurate records, and generate accounts receivable reports. The role requires dental billing software proficiency, knowledge of CDT coding and insurance policies, strong organizational skills, and willingness to work night shifts.

Develop and execute mobile application test cases, identify and report defects, conduct regression testing, document results, and collaborate with developers, product managers, and designers to ensure app functionality, performance, and user experience meet requirements.

Leads end-to-end go-to-market strategy and growth for Adit’s optometry vertical. Owns qualified demos, pipeline generation, demand generation, events, partnerships, referrals, sponsorships, social and digital acquisition, KOL programs, and community-led growth. The role develops scalable channel programs, optimizes funnel performance and event ROI, mentors business development staff, and provides market insight to product, marketing, and sales leadership.