Jobs at Adit

Provide voice-based technical support for SaaS customers, troubleshoot software and configuration issues, assist with installation and usage, document cases, escalate complex problems, and collaborate with internal teams. The role requires SQL and database knowledge, Windows Server and virtual machine familiarity, API basics, strong communication, ticketing or CRM experience, and flexibility for shift-based support.

Build financial models, manage expense accounting and QuickBooks entries, prepare financial insights, and oversee P&L reporting, cash flow forecasting, budgeting, KPIs, and dashboards. The role supports compliance, financial systems optimization, data analysis, and strategic projects while working remotely with U.S. leadership.

Develop and execute mobile app test cases, identify and report bugs, perform regression testing, document results, and collaborate with developers, product managers, and designers to ensure functionality, performance, and user experience standards are met.

Monitor and maintain a high-concurrency VoIP/PBX production environment, troubleshoot SIP and infrastructure issues, resolve critical P1/P2 incidents, manage cloud and database systems, analyze network traffic, monitor carrier SIP trunks, execute runbooks, coordinate escalations, and mentor junior NOC engineers in a 24/7 shift environment.

Leads community, organic social, and partner marketing strategy; builds a small team, develops co-marketing partnerships, grows the Adit for Practice community, creates reseller opportunities, tracks engagement and partner-sourced pipeline, manages budgets, and collaborates across marketing.

Own the product strategy and execution for AI voice and SMS tools serving dental practices. Define conversation behavior, workflow logic, escalation paths, dashboards, audit views, and compliant patient-facing copy. Translate HIPAA, TCPA, state disclosure laws, and Canadian CRTC requirements into product functionality. Collaborate with engineering, QA, design, customer success, and sales while analyzing call recordings, transcripts, funnels, and product data.

Assist with deploying AI and LLM applications, implementing and fine-tuning machine learning solutions, validating AI-generated outputs, supporting AI research, troubleshooting models and scripts, and documenting code and workflows. The role involves collaboration with senior team members and cross-functional teams, with opportunities to work on prompt engineering, LLM APIs, data processing, and NLP.

Deploy and improve AI and LLM applications, fine-tune machine learning solutions, validate AI-generated outputs, support AI research, troubleshoot models and scripts, and document code and workflows. The role requires Python and AI/LLM development experience, collaboration with senior engineers, and strong interest in emerging AI technologies.

Leads QA automation strategy and a team of QA Automation Engineers for a SaaS platform. Designs scalable test frameworks and automated functional, regression, API, UI, integration, and end-to-end tests. Integrates testing into CI/CD pipelines, analyzes failures, tracks quality metrics, coordinates release testing, conducts code reviews, and drives continuous improvement. Collaborates with product, engineering, DevOps, and customer success teams while mentoring engineers and supporting performance, security, and compatibility testing.

Provide remote technical and customer support for SaaS-based VOIP services. Responsibilities include handling client inquiries, managing support tickets, troubleshooting VOIP and network issues, documenting resolutions, educating customers, and escalating complex problems to development and engineering teams. The role requires strong communication, technical troubleshooting, ticketing-tool proficiency, English fluency, and willingness to work night shifts supporting US-based clients.

Owns B2B SaaS and healthcare technology content strategy across blogs, email, social, web, thought leadership, and campaigns. Responsibilities include writing and editing copy, managing content calendars, collaborating with design, repurposing content, tracking performance, coordinating freelance contributors, maintaining editorial standards and archives, and partnering with SEO and paid marketing teams.

Develop and maintain full-stack applications using Node.js and Angular, with expertise in microservices, Chrome extensions, micro frontends, and multiple databases. Manage a team of developers and contribute to technical implementation. Knowledge of CI/CD, server handling, AI, and VoIP applications is advantageous. The role is fully remote with flexible scheduling and a collaborative work environment.