Teams at Adit

Monitor and maintain a high-concurrency VoIP/PBX production environment, troubleshoot SIP and infrastructure issues, resolve critical P1/P2 incidents, manage cloud and database systems, analyze network traffic, monitor carrier SIP trunks, execute runbooks, coordinate escalations, and mentor junior NOC engineers in a 24/7 shift environment.

Leads community, organic social, and partner marketing strategy; builds a small team, develops co-marketing partnerships, grows the Adit for Practice community, creates reseller opportunities, tracks engagement and partner-sourced pipeline, manages budgets, and collaborates across marketing.

Own the product strategy and execution for AI voice and SMS tools serving dental practices. Define conversation behavior, workflow logic, escalation paths, dashboards, audit views, and compliant patient-facing copy. Translate HIPAA, TCPA, state disclosure laws, and Canadian CRTC requirements into product functionality. Collaborate with engineering, QA, design, customer success, and sales while analyzing call recordings, transcripts, funnels, and product data.