The Role
Monitor and maintain a high-concurrency VoIP/PBX production environment, troubleshoot SIP and infrastructure issues, resolve critical P1/P2 incidents, manage cloud and database systems, analyze network traffic, monitor carrier SIP trunks, execute runbooks, coordinate escalations, and mentor junior NOC engineers in a 24/7 shift environment.
Summary Generated by Built In
About the Role
We are looking for a Senior NOC Engineer . The candidate will be responsible for monitoring, troubleshooting, and maintaining a high-concurrency VoIP/PBX production environment and handling critical P1/P2 incidents.
Key Responsibilities
- Monitor VoIP and infrastructure health using Grafana, Prometheus, GCP Monitoring, and Homer.
- Troubleshoot SIP, RTP/RTCP, SDP, call quality, jitter, and packet loss issues.
- Manage and troubleshoot Kamailio/OpenSIPS and FreeSWITCH/Asterisk.
- Monitor GCP Compute Engine, VPC, Firewall, Load Balancers, and Static IPs.
- Troubleshoot PostgreSQL/Cloud SQL and PgBouncer issues.
- Analyze SIP traffic using Wireshark and sngrep.
- Handle P1/P2 incidents, execute runbooks, and coordinate Tier 3 escalations.
- Monitor carrier SIP trunks and troubleshoot 401, 403, and 503 errors.
- Mentor junior NOC engineers and support shift operations.
Requirements
- 6–8 years of experience in NOC/Technical Operations/Production Support.
- Strong hands-on experience with VoIP, SIP, Kamailio/FreeSWITCH or OpenSIPS/Asterisk.
- Good knowledge of GCP, PostgreSQL, monitoring tools, and incident management.
- Experience with PagerDuty/Opsgenie, Jira, and Slack.
- Strong troubleshooting, communication, and incident-management skills.
- Ability to work effectively in a 24/7 shift environment.
Why Adit?
- We are a fast-paced organization in a phase of sustained, strategic scale and expansion.
- We offer remote opportunities with Flexible work schedules for better work-life balance.
- Group of 700+ Agile, Smart, and Dynamic IT Professionals.
- Supportive and collaborative work environment.
- Great working and learning environment
Skills Required
- 6-8 years of experience in NOC, technical operations, or production support
- Strong hands-on experience with VoIP and SIP
- Experience with Kamailio, FreeSWITCH, OpenSIPS, or Asterisk
- Good knowledge of GCP
- Good knowledge of PostgreSQL and monitoring tools
- Experience with incident management
- Experience with PagerDuty or Opsgenie, Jira, and Slack
- Strong troubleshooting, communication, and incident-management skills
- Ability to work effectively in a 24/7 shift environment
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The Company
What We Do
Adit offers the leading Dental Practice Management Software solution capable of handling 99% of practice communication and operations in one platform.
