Jobs at ADIB - Abu Dhabi Islamic Bank

Conduct outbound telecalling to sell banking products, drive card activations and ENR/Takaful sales, meet call targets, maintain call quality and compliance, resolve customer complaints, and support team collaboration.

Senior Credit Manager responsible for reviewing and recommending credit requests for wholesale banking clients, ensuring adherence to ADIB credit policies and central bank regulations. Conducts credit due diligence, assesses repayment capacity and collateral, monitors early warning indicators and delinquencies, prepares RCSA and portfolio reviews, and coordinates remediation or restructurings. Supports process improvements and presents recommendations to senior credit officers.

The Outsource Operations Specialist manages HR processes including invoice processing, EOSB checks, leave requests, and reference checks, ensuring accuracy and compliance.

Support Business Banking risk and control by maintaining SOPs, performing data analysis (AML/sanctions, KRIs/KPIs, trend and root-cause analysis), developing dashboards, automating reporting, driving regulatory and audit closure, coordinating stakeholders, and training business teams on risk controls and compliance.

Provide end-to-end operational and customer service support for relationship managers, handling account openings, maintenance, KYC/ODD updates, documentation review, CRM tracking, compliance escalations, complaint follow-up, and coordination with internal teams to ensure timely client request execution.

Manage and develop retail liability products to grow deposit balances and revenue. Design and implement product strategies, pricing, campaigns, and forecasts; coordinate with sales/distribution and branches; monitor portfolio performance; analyze competitors; support Head of Liabilities on strategic initiatives and international product development.

Support the Head of Strategy by conducting market and competitive research, preparing reports and presentations, analyzing business performance, identifying trends from data, contributing to strategic plans and recommendations, and performing related administrative tasks.

Manage deposit and finance account documentation, ensure KYC and Central Bank compliance, handle customer inquiries, sell and cross-sell retail banking products, supervise and train subordinates, maintain operational controls and service quality, and perform management-assigned tasks.

The Islamic Finance Executive is responsible for sourcing Covered Card applications, preparing daily sales reports, maintaining customer relations, and adhering to bank policies for business operations.

The Relationship Manager is responsible for nurturing business relationships with clients, ensuring customer satisfaction, and enhancing service through meetings to identify cross-selling opportunities.

The Senior Relationship Manager drives client acquisition and manages relationships in Priority and Private Banking, sourcing wealth management products and achieving revenue targets through client engagement and market expansion.

The Islamic Finance Executive will source products, maintain client relationships, finalize deals, ensure accuracy of documentation, execute contracts, and support sales initiatives.

As an Islamic Finance Executive, you will source personal finance products, maintain relationships with institutions, ensure deal accuracy, and assist customers while adhering to banking policies.

The Cost Analyst is responsible for analyzing and managing costs, providing financial insights, and supporting budgeting processes.

Serve as primary GPPD liaison for iServer, Munazzam, and document retention platforms. Manage system issues, coordinate IT enhancements and UAT, perform QC of policies/procedures, deliver MIS reports, support audits, and assist with document retrieval and remediation to ensure governance and system stability.

Lead and govern enterprise Identity & Access Management across UAE and international operations. Own IAM governance, SoD, access lifecycle, automation, role mining, application onboarding, access reviews, audit remediation, stakeholder engagement, team leadership, and continuous process improvement to ensure regulatory compliance and strong controls.

Drive client acquisition, retention, and revenue by onboarding high-value clients, delivering tailored investment solutions, conducting market research and prospecting, performing client needs assessments, preparing presentations, negotiating trades, maintaining client relationships and compliance, tracking performance metrics, and producing sales reports.

Manage and support the bank's e-channels (internet, mobile, SMS, e-statements), handle fraud and electronic crime liaison, coordinate with IT/marketing/legal/shariah, perform system/UAT testing, monitor incidents and reporting, train staff, and support project implementations and post-implementation reviews.

Provide end-to-end operational and customer service support for Community Banking relationship managers. Manage account opening, maintenance, KYC/ODD updates, documentation review, and service requests. Coordinate with internal teams, handle routine client enquiries, assist complaint resolution, monitor dormant accounts/licenses, and track requests in CRM/BPM while escalating compliance or documentation issues.

Review and process finance applications for completeness and compliance, analyze bank and financial statements, verify customer status, meet daily targets, escalate complex cases with recommendations, and ensure adherence to ADIB credit policies and procedures while supporting branches and DSUs.