Jobs at ADIB - Abu Dhabi Islamic Bank

Leads HR Operations across ADIB Group, overseeing employee relations, regional HR services, pensions, insurance, regulatory compliance, policies, process improvement, automation, budgets, grievances, and fraud investigations. The role provides strategic direction, supports international branches, partners with business leaders and regulators, and ensures consistent, high-quality employee experiences across geographies.

Performs payroll and staff finance administration for a bank, including account documentation, payroll and overtime transactions, payment memos, leave salary reports, journal entries, and general ledger support. The role also handles finance applications, compliance controls, audit responses, staff coordination, training, and process improvement. This position is exclusively for fresh graduate UAE Nationals in Abu Dhabi.

Supports Relationship Managers serving business banking clients, handling after-sales service, customer inquiries, product education, cross-selling, credit application preparation, financial statement analysis, collateral verification, financing disbursements, and coordination with credit, legal, operations, and trade finance teams. Ensures documentation, credit lines, regulatory compliance, service quality, and financing policies are maintained.

Leads technology risk, compliance, quality assurance, ITSM governance, audit and assurance, financial oversight, technology controls, business relationship governance, and enterprise technology policy. Establishes risk frameworks, manages audit findings, oversees regulatory compliance, governs change and incident processes, develops technology budgets, monitors performance indicators, and ensures alignment between technology operations, business needs, and organizational objectives.

Manage a commercial real estate client portfolio and prospective accounts within wholesale banking. Drive relationship growth, revenue, cross-selling, and customer satisfaction while overseeing credit risk, facility structuring, renewals, documentation, and portfolio monitoring. Develop sector expertise, account plans, pipeline reporting, and new-client acquisition. Coordinate with product and customer service teams, resolve operational issues, and ensure compliance with bank policies, Sharia requirements, Central Bank regulations, and audit standards.

Senior Counsel responsible for drafting, reviewing, negotiating, and amending IT, banking, real estate, partnership, lease, confidentiality, and financing agreements. The role provides legal advice in English and Arabic, ensures contractual compliance with laws and Sharia principles, develops banking product terms, manages external counsel, and supports strategic projects involving corporate finance and investment banking.

Manages and grows the Bancatakaful product portfolio through performance tracking, provider governance, risk controls, dashboards, audits, management reporting, gap assessments, training, budgeting, and new product launches. Coordinates internal teams and Takaful Provider partners, monitors SLAs and portfolio indicators, drives corrective actions, supports regulatory readiness, and translates portfolio data into leadership insights.

Supports HR governance, risk assessments, control testing, KRI monitoring, disciplinary processes, audit action closure, policy oversight, and operational risk management. Prepares Central Bank reports, maintains HR dashboards and balance scorecards, coordinates KRI updates, and supports HR systems and projects. The role requires strong documentation, confidentiality, communication, data analysis, and project management skills.

Handles inbound and outbound customer complaint calls, provides timely resolutions, achieves first-call resolution and service KPIs, escalates complex issues and risks, and gathers customer feedback to improve satisfaction. Requires adherence to banking policies, procedures, schedules, quality standards, and conduct requirements. The role involves shift work and occasional overtime and is restricted to UAE Nationals.

Manages HR operations including employee changes, staff certificates and badges, pension registration and termination, leave administration, attendance monitoring, audit support, RCSA completion, warning letters, and employee documentation. Maintains HR records, prepares reports, coordinates with employees, departments, vendors, and pension authorities, and supports HR systems, policies, compliance, and onboarding activities.

Manages credit governance and control across banking businesses and geographies. Oversees underwriting compliance, credit monitoring, RCSA, early-warning processes, policy development, event-based reviews, automation opportunities, management reporting, and credit-related projects. Partners with Credit, Risk, Operations, and Product stakeholders to strengthen controls, ensure regulatory compliance, and promote a sound credit culture.

Handles incoming IPO inquiries, supports branch teams with IPO-related questions, performs data entry, and provides accurate, complete information. The role requires effective multitasking, prioritization, time management, clear communication, patience, positive language, presentation skills, and proficiency with MS Office.

Supports project management consultancy activities by reviewing construction progress payment documents, conducting site inspections, verifying payment percentages, and preparing project breakdowns and cash-flow reports. Reviews VAT refund applications and invoices, contacts clients, and drafts VAT verification reports for the FTA. Maintains project documentation, coordinates with project stakeholders, monitors risk and compliance, and ensures high-quality reporting.

Manages retail banking customer service and account documentation for deposits, financing, and covered cards. Handles inquiries, prepares applications, maintains customer files, follows KYC and Central Bank policies, and sells or cross-sells financial products. Supports branch sales targets, audit responses, process improvements, operational controls, staff training, and performance appraisals while maintaining service quality and compliance.

Supports the implementation of the Operational Risk Management Framework across ADIB Group. Assists with incident and loss management, risk exposure assessments, issues and action tracking, key risk indicators, operational risk data maintenance, reporting, RCSA, and ORM policy implementation. Requires strong analytical, quantitative, research, communication, collaboration, and Microsoft Office skills. Open to UAE National fresh graduates with a degree in Finance, Accounting, or Business.

Provides backend support to a telesales team by verifying products sold, monitoring calls, evaluating agent quality, delivering feedback, supporting skills development, improving quality-control processes, and ensuring compliance with bank policies and procedures.

Leads Bancatakaful partnerships across banking entities and external B2B distribution channels. Manages strategic relationships, commercial terms, channel performance, revenue growth, governance, and regulatory adherence. Develops partnership strategies, evaluates market opportunities, oversees business reviews and reporting, and collaborates on product, marketing, digital, and sales enablement initiatives. Supports training, partner engagement, customer proposition improvements, and cross-functional growth programs.

Reviews and processes finance applications for completeness, accuracy, compliance, and timely decisions. Analyzes bank and financial statements, verifies customer status, assesses credit risk, prepares documentation, meets productivity targets, escalates complex cases with recommendations, and supports branches while maintaining portfolio quality and adherence to banking policies and UAE regulations.

Supports relationship managers and division leadership by preparing credit approval packages, conducting financial and credit analysis, maintaining credit files, coordinating with Risk, Legal, Sharia, and other banking teams, and monitoring documentation and review deadlines. Participates in client meetings, identifies cross-sell opportunities, supports portfolio revenue targets, maintains client relationships, tracks pipeline activity, and ensures compliance with bank policies, regulatory requirements, and audit standards.

Reviews credit approvals, facility and security documentation, and policy compliance before releasing limits. Ensures conditions precedent, collateral, insurance, legal enforceability, system updates, custody, exception tracking, audit recommendations, and Central Bank reporting are completed. Supports documentation checklists, SOPs, security releases, customer service, and project activities while maintaining service-level turnaround times.