Jobs at ADIB - Abu Dhabi Islamic Bank

Supports relationship managers serving priority and private banking clients by processing account openings, documentation, investment bookings, redemptions, fund transfers, and other service requests. Coordinates with investment, operations, and compliance teams, manages client walk-ins, maintains activity and transaction reports, supports new-to-bank client acquisition, and ensures KYC, AML, regulatory, and internal policy compliance.

Reviews and processes finance applications, verifies documentation, analyzes bank and financial statements, assesses credit risk, performs customer status checks, ensures compliance with banking policies and regulations, meets daily underwriting targets, and escalates higher-risk cases with recommendations. Supports branches and internal business teams while contributing to portfolio quality, process improvements, and operational controls.

Operate and support Chatbanking and digital channels: monitor bot queries and performance, resolve incidents, coordinate stakeholders, document requirements, run UAT and post-implementation validation, manage customer communications, prepare reports/dashboards, and drive self-service adoption while ensuring compliance and audit readiness.

Manage employee wellbeing programs and charity requests: review documentation, prepare employee profiles, execute committee decisions and payments, run draws/raffles and Umra trip logistics, prepare quarterly turnover reports with analysis, coordinate wellbeing campaigns and staff competitions, and liaise across departments to drive engagement and retention initiatives.

Maintain employee data in the e-HR system (transfers, title/manager changes), verify supporting documents, coordinate approvals, manage medical and life insurance enrollment and renewals via NAS portal, reconcile insurer/member lists, and liaise with departments. Requires ADIB systems knowledge, MS Office, strong communication, planning, problem-solving and negotiation skills. Position for UAE nationals based in Abu Dhabi.

Provides administrative support to the regional head and business units by managing calendars, meetings, contacts, travel, expenses, office supplies, records, and departmental trackers. Coordinates conferences, invitations, marketing materials, internal communications, recruitment interviews, and new-hire contacts. Processes reimbursements and petty cash through Oracle Al Madar and monitors departmental requisitions and expenses. Liaises with IT, HR, administration, government relations, marketing, clients, and other stakeholders.

Manage development, enhancement and performance of co-brand card products. Drive marketing, acquisition and spend campaigns, manage partner relationships, analyze market/data to inform product decisions, and ensure compliance while working with cross-functional stakeholders.

Lead the origination, structuring, and execution of Sharia-compliant syndicated finance transactions for corporate and financial institution clients. Responsibilities include financial modeling, credit analysis, due diligence, valuation, transaction documentation, syndication strategy, negotiations, regulatory and Sharia compliance, stakeholder coordination, pipeline development, portfolio monitoring, and supervision of analysts.

Manage and grow corporate relationships for the ADIB@Work program. Responsibilities include identifying business opportunities, conducting corporate visits, benchmarking competitor products, presenting program propositions, coordinating internal business units, generating and closing leads, resolving complaints, and developing cross-selling opportunities. The role requires six years of retail banking experience, strong communication and organizational skills, teamwork, and travel within the UAE.

Support Group Risk Management with governance, policy administration, committee materials, trackers and reporting. Maintain registers, assist regulatory mapping, and support Risk Transformation initiatives including roadmaps, benefits tracking, process improvements and automated reporting under supervision.

Support product head in managing and launching liability products: coordinate stakeholders (Sharia, Legal, ITD, Marketing), handle daily product tasks, support front-line queries, prepare MIS and competitive scans, manage product communications, training, and implementation of enhancements.

Support fraud risk management through data preparation, model and rule performance analysis, sampling, monitoring, automation and AI/ML-assisted detection. Maintain dashboards, KRIs/KPIs, documentation, testing, UAT evidence and control tracking while ensuring data privacy, explainability and escalation of anomalies.

Handle staff account documentation and payroll transactions including overtime, payments, advances, and JVs/GL entries; manage subordinate training and appraisals; support compliance, audit responses, and process improvement for retail banking payroll and staff financial services.

Manage branch operations including cash vault control, teller oversight, clearing and reconciliation, compliance with ADIB and Central Bank of UAE regulations, approve transactions, supervise and coach staff, drive branch sales and customer service, and implement process improvements.

Lead credit control for wholesale, business banking and financial institutions by reviewing limit approvals, ensuring documentation and security compliance, authorizing limits, managing team workflows, tracking exceptions, supporting relationship managers, and implementing SOPs and audit recommendations to protect the bank prior to limit disbursement.

Provide L1/L2 application support for treasury and risk platforms: monitor availability, troubleshoot incidents, manage tickets, support releases and testing (SIT/UAT), liaise with business and technical teams, maintain documentation and ITIL compliance.

The Wellbeing Associate Specialist coordinates staff wellbeing initiatives, manages charity-related requests, organizes raffles, prepares turnover reports, and promotes health programs. They communicate with staff, manage logistics, and oversee employee engagement strategies.

Manage and maintain escrow services, liaise with clients, authorities and internal departments, oversee daily escrow transactions, handle complaints, prepare MIS and regulatory reports, support audits, ensure compliance with bank and central bank policies, and participate in escrow system implementations.

Provide L1/L2 application support for business platform applications: monitor availability, troubleshoot incidents, manage tickets, support releases, liaise with users and technical teams, and maintain documentation following ITIL processes.

The Customer Relationship Officer is responsible for managing customer inquiries, handling deposit and finance account documentation, selling products, and training staff while ensuring compliance with policies.