Jobs at ADIB - Abu Dhabi Islamic Bank

Provide financial analytics, forecasting, budget variance analysis, and profitability/RWA monitoring for WBG, Treasury and IBG. Produce daily/weekly trackers, scorecards, KPIs, reports and support senior management, cost allocation, credit analysis and annual planning. Collaborate on dashboards and contribute to ad hoc initiatives.

Manages Covered Card sales acquisition strategies, targets, KPIs, campaigns, and team performance in UAE financial services. Leads sales-force onboarding, coaching, development, and training while expanding corporate and customer relationships. Drives cross-selling, market growth, product proposition execution, reporting, compliance, and conflict resolution. Provides market and competitor insights and coordinates with stakeholders to improve retail banking performance.

Leads employee engagement and wellbeing programs, including charity requests, staff raffles, Umrah trips, health initiatives, internal events, and engagement campaigns. Oversees approvals, vendors, eligibility data, communications, rewards, and compliance processes. Analyzes turnover and employee experience data, prepares quarterly reports, recommends retention improvements, supports crisis situations, and promotes health, inclusion, and staff satisfaction across the organization.

Manages and grows the Bancatakaful product portfolio through performance tracking, provider governance, risk controls, dashboards, audits, management reporting, gap assessments, training, budgeting, and new product launches. Coordinates internal teams and Takaful Provider partners, monitors SLAs and portfolio indicators, drives corrective actions, supports regulatory readiness, and translates portfolio data into leadership insights.

Manages internal Shari’a audit assignments using risk-based methodologies, AAOIFI and IIA standards. Plans audits, assesses Shari’a risks and controls, reviews working papers, identifies compliance exceptions, monitors corrective actions, and reports findings to management. The role also guides auditors, supports special reviews, reviews Shari’a-related policies, coordinates audit tools and reporting, and trains staff. Requires expertise in Shari’a, Islamic banking or economics, audit certifications, Arabic and English proficiency, and strong IT skills.

Handles incoming IPO inquiries, supports branch teams with IPO-related questions, performs data entry, and provides accurate, complete information. The role requires effective multitasking, prioritization, time management, clear communication, patience, positive language, presentation skills, and proficiency with MS Office.

Manages retail banking customer service and account documentation, including deposit and finance account opening, closing, applications, and compliance with KYC and UAE Central Bank requirements. Sells and cross-sells financial products, supports branch sales targets, maintains customer files, assists with audits and process improvements, and coordinates staff training and appraisals.

Conduct assigned tele-calling activities to increase ENR, Takaful, and card activation sales while reducing customer attrition. Meet call-volume targets, follow banking policies and procedures, maintain call quality, resolve customer concerns, and provide appropriate service. The role requires strong communication, problem-solving, customer service, interpersonal, and persuasion skills, along with basic MS Office knowledge and an understanding of banking products and customer relationships.

Manages staff account documentation, payroll transactions, overtime calculations, payment memos, leave salary advances, and general ledger entries. Handles finance account inquiries and applications, maintains compliance with banking policies and UAE Central Bank regulations, supports internal audits, coordinates staff training, and recommends workflow improvements. The role is specifically intended for fresh graduate UAE Nationals in Abu Dhabi.

Leads HR Operations across ADIB Group, overseeing employee relations, regulatory and pension matters, insurance schemes, HR policies, service delivery, process automation, controls, budgets, and international branch support. Provides strategic direction, advises business leaders, manages grievances and investigations, and partners across functions and geographies to improve HR services and employee experience.

Manages external recovery agencies by monitoring performance, coaching teams, documenting visits and calls, and ensuring adherence to bank standards and procedures. Supports customers with payment solutions, restructuring, rescheduling, and related services. Updates collection systems, shares approved data, resolves complaints, serves walk-in customers, reviews high-priority accounts, and ensures compliance with policies, SOPs, regulations, and conduct standards.

Supports HR governance, risk assessments, control testing, KRI monitoring, disciplinary and fraud governance, audit action closure, policy oversight, and HR MIS reporting. Maintains dashboards, balance scorecards, Central Bank reports, and governance trackers while coordinating with HR departments to collect data and close actions. The role also contributes to HR systems information, projects, and policy updates in line with regulatory requirements.

Prepares, reviews, and validates bilingual English-Arabic facility and security documentation for Islamic financing. Ensures approvals, authorized execution, collateral registration, document enforceability, facility limits, risk grades, and EIRC records comply with credit policies, legal requirements, Sharia guidelines, and service-level agreements. Coordinates with business, credit, risk, legal, and Sharia stakeholders while supporting process improvements and timely completion of credit administration activities.

Reviews and processes finance applications, verifies documentation, analyzes bank and financial statements, assesses customer creditworthiness, and ensures compliance with banking policies and regulations. The role supports branch and business targets, identifies application exceptions, escalates higher-risk cases with recommendations, maintains underwriting quality, and contributes to process and system improvements. Strong knowledge of UAE banking practices, retail credit products, risk controls, and operational procedures is required.

Manages retail banking customer service and financial product documentation, including deposit accounts, finance applications, covered cards, KYC compliance, and customer files. Sells and cross-sells banking products, supports branch sales targets, maintains operational controls, addresses audit requirements, and contributes to process improvements. Also coordinates subordinate management, training, and appraisals while ensuring compliance with UAE banking regulations and Central Bank requirements.

Ensures Shari’a compliance across the ADIB Group with Higher Shari’a Authority, ISSC, and UAE Central Bank requirements. Responsibilities include recording and disseminating resolutions, maintaining the GRC database, conducting gap assessments, evaluating risks and controls, identifying non-compliance, monitoring corrective action plans, preparing reports and dashboards, and supporting Shari’a compliance policies and procedures.

Ensure Shari’a compliance across the ADIB Group by recording and disseminating HSA and ISSC resolutions, conducting gap assessments, evaluating risks and controls, monitoring corrective action plans, and reporting compliance status. The role supports Shari’a compliance policies, procedures, methodologies, stakeholder communication, and resolution of non-compliance issues. It requires Islamic banking knowledge, AAOIFI standards expertise, compliance experience, Arabic and English proficiency, and at least five years in Shari’a-related functions.

Manages the Chief AI Officer’s office through executive coordination, stakeholder engagement, reporting, project tracking, confidential assignments, and organizational advisory support. Prepares executive and Board materials, tracks decisions and actions, coordinates AI function activities, supports recruitment and planning, and helps establish operating routines. Requires strong judgment, discretion, communication, analytical, project management, and AI productivity-tool skills, plus the ability to navigate banking processes and senior stakeholders.

Processes and verifies bank account-opening requests for WBG, IBG, FI, NBFI, community, escrow, Iraq, and UK accounts. Maintains documentation, CRM workflows, KYC/EDD records, approvals, reconciliations, dashboards, and compliance with banking policies. Coordinates with business, service, compliance, and control teams to resolve discrepancies, follow up on missing documents, and meet service standards. Supports internal account and RIM creation, customer inquiries, training, and operational improvement initiatives.

Manages a portfolio of small and medium-sized nonprofit organization clients while acquiring new banking customers. Responsibilities include relationship development, account onboarding, KYC and documentation review, service request coordination, compliance with ADIB and Central Bank requirements, pipeline management, client reporting, and achieving liability growth, fee income, and cross-selling targets.