Jobs at ADIB - Abu Dhabi Islamic Bank

Leads enterprise information security risk management for a banking group, overseeing cybersecurity assessments, threat and vulnerability analysis, risk treatment, mitigation monitoring, third-party risk, governance reporting, compliance, and risk dashboards. The role manages security risk projects, improves policies and controls, develops threat modeling processes, coordinates with business and technology stakeholders, and reports risk posture, exceptions, KPIs, and remediation progress to management.

Supports design and research operations by coordinating participant recruitment, scheduling sessions, managing consent and incentives, maintaining research repositories and participant databases, administering design and research tools, triaging requests, and updating documentation, templates, and standard operating procedures. The role is suited to a recent graduate and provides training in design operations, research coordination, and digital product workflows.

Provides high-level administrative and operational support to the Group CFO. Manages complex calendars, communications, board documentation, confidential records, executive office workflows, events, budgets, and international travel logistics. Serves as a bilingual Arabic-English liaison for internal and external stakeholders while coordinating financial reporting schedules and maintaining filing systems.

Sources payroll accounts and cross-sells credit cards and personal finance products to targeted employers and employees. Builds relationships with HR, Finance, and Administration contacts, conducts marketing and onboarding sessions, visits prospective clients, prepares and verifies credit applications, processes customer files, monitors approvals and activation, ensures policy compliance, and escalates delays or complaints.

Processes invoices, staff expenses, and payments accurately within five-working-day SLAs. Ensures correct approvals, policy compliance, GL coding, and cost-center allocation. Performs GL, CWIP, cash advance, and other reconciliations; supports month-end and year-end closing, journal entries, prepaid and accrued expense accounting, query resolution, and reporting. Requires an accounting background, Excel knowledge, and experience with Oracle or SAP ERP systems.

Supports the Chief AI Officer through executive coordination, stakeholder management, reporting, project tracking, organizational navigation, and confidential special assignments. Prepares executive and Board materials, follows up on decisions and commitments, coordinates AI function activities, and supports cross-functional initiatives across technology, data, risk, compliance, and business teams.

Welcomes and directs visitors, answers calls, manages appointments and correspondence, maintains visitor records and badges, performs data entry and basic bookkeeping, handles customer inquiries and complaints, keeps the reception area operational, and supports office procedures and recycling activities.

Leads qualitative and quantitative UX research for digital banking products, including research planning, interviews, surveys, usability testing, field studies, and A/B testing. Analyzes user behavior, develops personas and journey maps, communicates actionable insights, supports design and product decisions, benchmarks improvements, and advocates for ethical, user-centered experiences.

Handles incoming IPO inquiries, supports branch teams with IPO-related questions, performs data entry, and provides accurate, complete information. The role requires effective multitasking, prioritization, time management, clear communication, patience, positive language, presentation skills, and proficiency with MS Office.

Manages customer deposit and finance account documentation, responds to banking inquiries, processes applications, maintains customer files, and ensures KYC and Central Bank compliance. Sells and cross-sells retail banking products, supports branch sales targets, coordinates staff training and appraisals, assists with audits and policy compliance, and recommends workflow improvements.

Drives customer awareness, activation, and adoption of wealth products and digital platforms through outbound engagement, telesales, customer follow-up, and support. Explains product features and onboarding journeys using approved materials, records inquiries and leads, tracks campaign outcomes, analyzes customer feedback, and escalates service or process issues. Maintains accurate reporting while meeting activity and service-quality targets.

Manages retail banking customer service and account documentation, including deposit, finance, and covered card applications. Ensures KYC, Central Bank, operational, and audit compliance; supports branch sales targets through product selling and cross-selling. Coordinates staff training and appraisals, assists with budget variance reporting, recommends workflow improvements, and supports responses to audit findings.

Manages retail banking customer service and account documentation, including deposit accounts, finance applications, covered cards, KYC compliance, approvals, and system data entry. Sells and cross-sells financial products, supports branch sales targets, maintains operational controls, assists with audits and process improvements, and coordinates staff training and appraisals.

Provides executive leadership for enterprise HR strategy, workforce planning, talent acquisition, learning, succession, performance management, HR analytics, Emiratization, governance, and HR transformation. Advises the GCHRO, leads multidisciplinary HR functions, oversees budgets and vendors, strengthens leadership pipelines, ensures regulatory compliance, and aligns people initiatives with business priorities and organizational growth.

Processes and verifies account-opening requests for WBG and IBG customers, including UAE, Iraq, and UK-related accounts. Maintains CRM workflows, documentation, KYC/EDD checks, approvals, reconciliations, dashboards, and compliance with banking policies. Coordinates with business and service teams to resolve discrepancies, follows up on missing information, supports internal account and RIM openings, investigates inquiries, and assists with staff training and operational improvement.

Manages operational risk, governance, controls, compliance, fraud monitoring, complaints, audits, MIS reporting, SOPs, user access reviews, business continuity, and financial crime risk assessments for Community Banking. Coordinates with risk, compliance, and operations stakeholders, reviews irregular transactions, supports control testing, tracks KRIs, and ensures adherence to policies, procedures, and consumer protection regulations.

Supports implementation of the Conduct Risk Management Framework across ADIB Group. Responsibilities include managing conduct risk incidents, exposures, controls, KRIs, issues and actions; using operational risk and GRC tools; collecting data for management reporting; supporting policies, procedures, and business stakeholders; and assisting the Head of Conduct Risk Management with related activities.

Supports HR governance, risk assessments, control testing, KRI monitoring, disciplinary case administration, corrective action tracking, audit closure, MIS reporting, scorecard management, policy updates, and HR projects. Coordinates with HR departments to collect data, maintain dashboards, prepare Central Bank reports, and ensure compliance with regulatory and organizational requirements.

Supports the implementation of the operational risk management framework, including incident and loss management, risk and control self-assessments, key risk indicators, issues and actions, risk data monitoring, reporting, and policy implementation. The role collaborates with business stakeholders, analyzes operational risk exposures, and assists with ORM program tools. It is intended for UAE National fresh graduates with degrees in Finance, Accounting, or Business.

Supports HR MIS reporting, workforce planning, headcount forecasting, manpower budgeting, and Emiratization target tracking. Verifies workforce data across divisions, prepares executive and regulatory reports, analyzes workforce costs and variances, and contributes to HR systems and information-management projects. The role also coordinates with IT and management to improve HR information systems, operational efficiency, and decision-making.