KEY METRICS:
- Service: Satisfactory level of service
- Revenue: Support RMs in achieving revenue targets
- Control: UAE central bank and GCD
Key Accountabilities of the role
- Support RMs in services
- Attend all after sales services, needs & requirements.
- Educate business banking clients about product and services “IVR, Online banking, Call Center, Cash management services etc.
- Call Report preparation to be high standards i.e., informative, presentable, conclusive, professional, and comprehensive.
- Prepare credit applications – analysis financial statements and make it ready for the approval. Ensure that CA’s for new clients and also renewals for existing clients are correctly prepared in accordance with the bank polices and regulatory framework
- Ensure that all documentations for credit proposals are complete with sufficient covered collaterals.
- Initiates and ensures disbursements and adjustments of finances.
- Liaise with various internal departments (credit-risk, legal, operations, Trade finance…) for smooth and quick turnaround of transactions.
- Ensure that the approved credit lines are valid and available for the clients.
- Verifies/ inspects hypothecated /pledged inventory, mortgage fixed assets…. etc. to ensure minimum credit risk.
- Maintain high standard service with customers and ensure no complains.
- Responding on customers calls and starts with appropriate greetings.
- Strictly adhere to Bank’s financing policy Manual and report any exceptions.
Perform other tasks specified by Management.
Specialist Skills / Technical Knowledge Required for this role:
Product knowledge
Communication and computer skills
Customer service oriented
Cross selling skills
Problem solving
Previous experience:
Minimum 3 years in Customer Service
Skills Required
- Minimum 3 years of customer service experience
- Product knowledge
- Communication and computer skills
- Customer service orientation
- Cross-selling skills
- Problem-solving skills
- Ability to prepare credit applications and analyze financial statements
- Knowledge of banking financing policies and regulatory frameworks
What We Do
Abu Dhabi Islamic Bank, A Public Joint Stock Company, is a leading Islamic bank headquartered and listed in Abu Dhabi- UAE with a purpose of being a lifelong partner for customers, colleagues and community. Over the last two decades, ADIB has demonstrated a consistent track record of growth with assets now totaling USD 34 billion. The bank currently serves more than 1 million customers through a balanced proposition that combines a highly-personalized customer experience with world-class digital banking services. ADIB is a full-fledged financial service provider that offers banking solutions for individuals, corporates and affluent customers. In addition, the wider ADIB Group provides brokerage, real estate and property management, payments and insurance services. ADIB has one of the largest distribution networks in the UAE with more than 60 branches. Internationally, the bank has a presence in six strategic markets - Egypt, , the Kingdom of Saudi Arabia, the United Kingdom, Qatar, Sudan and Iraq.
