Jobs at Accor

Supports global premium-brand marketing campaigns, activations, communications, market research, competitive analysis, guest-experience initiatives, project coordination, reporting, and international brand meetings. The intern collaborates with regional teams, internal stakeholders, and creative agencies while preparing presentations and marketing materials.

Lead end-to-end machine learning, generative AI, agentic AI, and LLM initiatives from problem framing through deployment and continuous improvement. Define Accor’s AI architecture, establish practices for prompt engineering, evaluation, MLOps, and documentation, and collaborate with Data, Platform, and Product teams to industrialize reliable solutions. Mentor engineering and data communities, monitor emerging technologies, and lead proof-of-concept evaluations of new models, tools, and frameworks.

Oversee daily lounge food and beverage operations, service quality, staffing, rostering, training, inventory, hygiene compliance, lounge readiness, guest issue resolution, vendor coordination, audits, and operational improvements. The role leads and develops team members while maintaining luxury hospitality standards, regulatory compliance, productivity, and an exceptional guest experience across lounge operations.

Provide global technical leadership and governance for Oracle Opera Cloud integrations. Define integration standards, review architectures, supervise strategic integration projects, manage the worldwide integration inventory, and lead migration from existing systems to Opera Cloud. Coordinate with Oracle, internal teams, and partners; support major incidents and L3 teams; and drive improvements in documentation, monitoring, automation, standardization, and reuse.

Leads AI product strategy and delivery, translating business needs into use cases, roadmaps, backlogs, and measurable outcomes. Oversees internal and external data and AI squads, drives production readiness, adoption, ROI tracking, vendor relationships, budgets, contracts, and SLAs. Ensures GDPR, responsible AI, and security controls are embedded in product development while managing senior stakeholders and business sponsors.

Lead marketing, communications, and product strategy for Accor Plus’s member proposition. Develop hotel partner offers, guide creative and performance reporting, support member campaigns and market launches, and own digital product initiatives, processes, playbooks, and terms and conditions. Build relationships across hotel and strategic partner networks while coaching two direct reports and influencing global stakeholders.

Support procurement transformation initiatives by coordinating projects, monitoring milestones, facilitating workshops and governance meetings, preparing executive presentations, and supporting adoption of new processes and ways of working. Collaborate with procurement, finance, legal, category management, and digital teams to improve operating models, streamline processes, strengthen organizational alignment, and deliver strategic priorities across an international group.

Own Accor’s global hotel technology services portfolio, including the IT service catalog, technology standards, supplier governance, pricing, profitability, and business cases. Align offerings with business strategy, hotel operating needs, international expansion, and stakeholder expectations. Coordinate Product, Security, Operations, Procurement, Finance, regions, brands, and hotel owners to govern services, manage exceptions, improve adoption, and maximize portfolio value.

Supports European hotel finance operations by reviewing monthly P&L and statistical submissions, analyzing variances and KPIs, monitoring receivables, supporting financial controls and risk assessment, and preparing business plans for acquisitions, refurbishments, and strategic initiatives. Partners with hotel finance teams, corporate stakeholders, general managers, and owners to improve reporting accuracy and financial performance.

Provides operational, administrative, and analytical support for global hotel openings and ramp-up activities. Responsibilities include maintaining opening trackers, coordinating commercial onboarding sessions, updating playbooks and templates, routing hotel inquiries to specialist teams, preparing performance reports, and deploying personalized commercial activation plans after training.

Own SEO strategy and performance for luxury hotel brand websites, industrialize Generative Engine Optimization, and drive content, information architecture, e-merchandising, UX, and CRO initiatives. The role steers external agencies, partners with Product, Technology, Digital Experience, and commercial teams, monitors performance dashboards, establishes hotel website guidelines, and converts analytics into prioritized growth opportunities. It requires extensive multi-market SEO expertise, AI-search knowledge, stakeholder influence, and fluency in French and English.

Supports luxury hotel development and renovation projects across the Americas through project tracking, milestone reporting, KPI and P&L monitoring, cross-functional coordination, and stakeholder communication. The role prepares strategic updates, design briefs, presentations, and technical documentation; supports VP scheduling and follow-ups; maintains digital filing systems; and coordinates team activities. It requires strong organization, communication, attention to detail, financial-document familiarity, and proficiency with Microsoft Office.

Leads strategic vendor management, budgeting, KPI governance, contract oversight, procurement compliance, inventory and BI reporting for a global hospitality technology department. Manages regional and central budgets, vendor negotiations, contract renewals, purchase orders, invoicing controls, service performance, and stakeholder communication across technology, finance, legal, procurement, and regional teams.

Leads regional People & Culture operations for Raffles and Fairmont, supporting office administration, onboarding, compliance, employee relations, engagement plans, performance reviews, talent reviews, HR metrics, field reviews, investigations, labor relations, benefits planning, hotel openings, and leadership onboarding. Provides guidance to hotel Talent & Culture leaders and general managers, manages action plans, supports global initiatives, and delivers presentations and policy education across the region.

Represent hotel Operations in a global cloud PMS rollout, evaluating change impacts, risks, dependencies, and process alignment. Support deployment, cutover, adoption measurement, issue resolution, site visits, training evaluation, and change-management communications. Serve as the Operations subject matter expert, learn OPERA Cloud to operational proficiency, support hotels throughout deployment, and provide regular progress updates to program workstreams. Occasional extensive travel is required.

Leads finance operations for Sofitel, MGallery, and Emblems hotels across Southeast Asia. Reviews hotel performance, forecasts, balance sheets, audits, credit risk, and financial processes; supports profitability, revenue optimization, compliance with management agreements, hotel openings, and corrective actions. Develops hotel finance teams through training, mentoring, and succession planning while partnering with regional operations and commercial leaders on performance reviews and cross-functional finance projects.

Drive F&B venue and bar sales by building local relationships, developing corporate and social accounts, prospecting and pitching, managing pipeline and promotions, collaborating with marketing and operations, and supporting upselling and event execution to hit revenue targets.

Lead end-to-end CRM campaign execution across ALL-Loyalty and brand channels, drive personalization tooling and data-driven audience activation, run A/B tests, ensure data quality during platform migration, report engagement and revenue KPIs, coordinate agencies and stakeholders across ENA languages.

Manage and optimize Splunk Observability Cloud and Splunk Cloud for logs, deploy OpenTelemetry collectors and forwarders, build Python integrations, ensure PCI DSS compliance, support and train users, and collaborate with teams to create dashboards, detectors, and alerts.

Support Accor's Group Sustainability Division by conducting market intelligence and benchmarking, preparing strategic presentations in English and French, coordinating governance and meetings, contributing to cross-functional storytelling and content, and assisting with sustainability events, logistics and engagement activities.