Incident response refers to the overall cybersecurity process for responding to cyberattacks and data breaches, including all techniques attempted to contain the threat, reduce damage and mitigate consequences.
Technical support refers to the oversight and maintenance of computer hardware and software systems, particularly the resolution of technical issues that may arise regarding customer accounts or company software infrastructure.
Implementing a culture of perpetual learning and development is key to building and keeping a great staff. These four principles will help you to do that.
