Operations Articles

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Kevin Miller Kevin Miller
Updated on April 20, 2024

The 3 Hammers of IT Management

By creating or purchasing self-service tools, your IT department can decrease the cost of operation, lower queue times and increase customer satisfaction.

Joe Procopio Joe Procopio
Updated on April 20, 2024

The Growth-Killing Mistake of Making Customers Happy

You need to properly separate customer success and customer support.

Hal Koss Hal Koss
Updated on April 20, 2024

These 6 Customer Retention Strategies Actually Work

Step 1: Make sure your customers see value right away.

Amy Radin Amy Radin
Updated on April 20, 2024

Is Your Industry Primed for Disruption? Study Weak Signals to See It First.

Paradigm shifts only seem like they come out of nowhere. Innovators see the signs, however faint, that something big is coming.

Ricky Holm Ricky Holm
Updated on April 20, 2024

How VR Training Can Supercharge Your Employees’ Skills

Virtual practice can lead to reduced training times, better knowledge retention and an overall improvement in job performance.

Kurt Shenk Kurt Shenk
Updated on April 20, 2024

What the Technology Ecosystems of the Future Might Look Like

An exodus from Silicon Valley and an even bigger ongoing commitment to remote work are just two of the trends we’re forecasting for 2021.

Maria Martinez Maria Martinez
Updated on April 20, 2024

C-Suite Leaders: Don’t Fall Prey to Empty Innovation

Some companies are infatuated with being the most advanced brand in their space, but what if many technological investments don’t drive actual business value?

Nate Nasralla Nate Nasralla
Updated on April 20, 2024

The Minimum Viable Sentence: a Formula for Wildly Productive Conversations

How limiting your words can multiply the value of your work.

Updated on April 19, 2024

How to Hold Board Meetings, Not Bored Meetings

Traditional board meetings are usually long, tedious information dumps. Here’s how to hold engaging, informative and fun problem-solving sessions with your key stakeholders.

Keith Ferrazzi Kian Gohar Noel Weyrich Keith Ferrazzi Kian Gohar Noel Weyrich
Updated on April 19, 2024

AI as a Service Will Disrupt Everything. Is Your Business Ready?

Here are five exponential technologies you need to experiment with now or risk falling behind your competition.

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