17 Remote Support Software Applications Helping Teams Boost Their IT Capabilities
There’s no question that remote work presents challenges for most teams. Yet, that doesn’t mean that in-office collaboration and productivity have been lost forever.
In truth, remote work had been growing in popularity prior to the onset of the pandemic. And for this reason, companies worldwide have developed a wide range of technologies designed specifically for distributed teams.
In addition to using video conferencing platforms and online whiteboard software, many companies have been forced to find new ways to boost their IT capabilities while working remotely. Fortunately, there are numerous remote support software applications that can help companies keep their IT skills sharp.
Remote support software unlocks a wide range of possibilities. For some organizations, these applications can be used to engage with customers remotely and deliver personalized experiences. On the other hand, remote support software enables teams to access files and images from remote devices, navigate between multiple monitors, and even monitor sessions in real time.
Here’s our pick of the 17 top remote support software applications you should keep in mind this year.
Remote Support Software Applications You Should Know
- ConnectWise Control
- Zoho Assist
What they do: Zendesk’s software helps teams foster better customer relationships. Using their suite of products, teams can connect with their customers through messaging platforms, empower customers to resolve their own issues, create personalized experiences through automation and AI-powered bots, track customer interactions, and more. Zendesk’s software is used by a broad range of startups, SMBs, and enterprises.
What they do: Developed by Freshworks, Freshdesk offers customer service software that facilitates cross-functional team collaboration. Their software enables companies to streamline support channels, invite team members to discuss and solve tickets, automate tasks, guide customers to get help quickly, and monitor teams. Freshdesk’s client base spans a variety of industries including e-commerce, travel, and healthcare.
Who they work with: HP, American Express, Panasonic, and NYU.
What they do: Atera’s all-in-one remote monitoring and management software helps teams improve customer satisfaction. The software’s capabilities include real-time monitoring and alerts, IT automation and scripting, patch management, reporting and analytics, and Mac remote monitoring and management. Atera integrates with a wide range of technologies such as Quickbooks, Xero, and Acronis.
Who they work with: Nano Geek, IT Service Works, and Information System Integration.
What they do: Wrike delivers collaborative work management software designed for managing cross-functional work at scale. Using their platform, teams can customize dashboards and workflows, share files, tasks, and reports, gain greater visibility across departments, automate the approval process, and more. Wrike’s platform also boasts features such as visual proofing, asset publication, time tracking, and project portfolio management.
Who they work with: Walmart, Capgemini, Fitbit, and Entercom.
What they do: Halp offers a modern ticketing help desk that helps IT and Ops teams collaborate more closely. By simply adding an emoji or using a slash command, teams can easily edit, assign, track, and update tickets from Slack’s interface. Using Halp’s software, teams can also automate tasks, communicate with coworkers, create customizable forms, accept and answer email-based tickets easily, and more.
Who they work with: Adobe, Hopper, Slack, and VMWare.
What they do: Splashtop’s remote access and support software is designed for use by a wide range of organizations. Using their software, teams can access all workstations from any device, enable access to specific computers, purchase, deploy, and manage security tools, perform remote reboots, chat with users, and more. Splashtop integrates with a variety of technologies such as Bitdefender, Naverisk, and Syncro.
Who they work with: BDP, Vintage Soapworks, Virginia Tech, and Strobel Energy Group.
What they do: ConnectWise Control enables companies to control devices remotely and meet customers’ needs from anywhere. Their remote support software allows teams to do things like gain access to endpoint devices, conduct online meetings and webinars, capture video, make annotations, perform device updates, and troubleshoot. ConnectWise Control also offers cyber threat detection and response.
Who they work with: Aflac, Duke University, CBS, and Honeywell.
What they do: RemotePC offers remote access software designed to ensure faster connections and increased productivity. Through their platform, teams can transfer files and folders, send and receive chat messages between computers, print documents and images from remote computers, reboot remote computers, track activities, and more. RemotePC also allows teams to manage users and collaborate with coworkers through an interactive whiteboard.
Who they work with: Healthcare companies, educational institutions, nonprofits, and others.
What they do: TeamViewer’s remote connectivity software enables teams to connect from anywhere. The company’s software helps IT teams provide remote support instantly, boasting features such as integrated service case management, secure file sharing, built-in videoconferencing, messaging capabilities, mobile-to-mobile connections, and remoting printing. TeamViewer integrates with a wide range of technologies including Salesforce, Microsoft Teams, and Okta.
Who they work with: Trimble, Philips, LUSH, and Avaya.
What they do: LogMeIn is on a mission to “unlock the potential of the modern workforce.” The company’s remote-work products are designed to help teams solve technical issues, navigate web pages with customers in real time, provide video-based support, and engage with customers. LogMeIn also offers software that allows teams to hold virtual meetings, create online events, and provide online training.
Who they work with: Companies from a wide range of industries.
What they do: Zoho Assist’s remote support and access software allows teams to support customers remotely. Using their software, teams can set up unattended remote access and manage remote devices, share files, troubleshoot remote computers, interact with customers through voice and video chat, navigate between multiple monitors, and more. Additionally, Zoho Assist enables teams to record remote sessions and turn on computers remotely.
Who they work with: Merck, Hitachi, United Nations Foundation, and Element.
What they do: AnyDesk offers remote access software designed to facilitate virtual collaboration. The company’s software allows for cross-compatibility between machines, enabling teams to transfer image data between computers, provide clients with support, and more. AnyDesk also allows teams to conduct remote sessions, print remotely, transfer files, and collaborate on a virtual whiteboard.
Who they work with: Spidercam, Amedes, Prescreen, and Leibniz Institute.
What they do: BeyondTrust offers remote support software that enables organizations to securely access devices and systems worldwide. The company’s software boasts a broad range of features including remote control and screen sharing, unattended access, automated session recording, file sharing, and annotations. BeyondTrust also helps remote IT admins with role and permissions settings, customization and branding, and identity management.
Who they work with: Paychex, Wynn Resorts, Norton Healthcare, and the University of Utah.
What they do: NinjaRMM provides a remote monitoring and management platform for MSPs and IT pros. In addition to remote cloud and network monitoring, the company’s software can be used for virtual machine management, patch automation, one-click remote access, file transfers, user chat, remote session recording, and cross-platform support. NinjaRMM also offers help with antivirus management and reporting.
Who they work with: Business Cloud, GSDSolutions, Brave North Technology, and River Valley IT.
What they do: SolarWinds’ software enables IT teams to deliver remote support to nearly any platform. The company’s software boasts features such as real-time session monitoring, live chat and fast file transfers, remote troubleshooting, Android and iOS support, and technical performance reporting. SolarWinds’ other remote IT services include endpoint detection and response, email protection, and password management.
Who they work with: Bainbridge Technology Solutions, Resilient Business Systems, Pelycon Technologies, and Pro-Computer Services.
What they do: Parallels provides remote access software designed to help teams access devices from anywhere. Their software gives users 24/7 access to remote applications, files, and computers and even allows teams to open and switch between different applications with a single tap. Parallels also offers a remote application server, which boasts enhanced data security, increased IT agility, and seamless access to virtual apps and desktops.
Who they work with: Recode and others.
What they do: Goverlan’s remote support software is designed to help teams solve issues more efficiently and securely. The company’s software allows teams to support users as they roam in and out of the network, view multiple systems at once, spot performance issues, transfer files, and more. Additionally, Goverlan lets users communicate through text or video chat and save information as screen snapshots or video recordings.
Who they work with: Beacon Health, Clarke University, BGC Partners, and Johns Hopkins Medicine.