Top Tech Jobs & Startup Jobs in Wilmington, NC

Provide empathetic, timely support to customers, resolve inquiries and issues, document interactions, and escalate complex problems to appropriate teams.

Manage end-to-end supply chain operations including inventory allocation, purchase order and freight coordination, 3PL/fulfillment partner management, label/change control, and performance reporting. Forecast demand, mitigate supply risks, drive continuous improvement and automation, and partner cross-functionally to ensure on-time fulfillment and data-driven decision making.

Lead requirements elicitation and stakeholder workshops for enterprise application modernization. Analyze and document business processes, translate needs into user stories and functional requirements, create process maps, support UAT and solution validation, and maintain governance and SDLC documentation while collaborating with PMs, developers, and architects.

Process, quality-check, and route incoming claims and documents; maintain import queues, reconcile balances, validate charges, and resolve discrepancies. Monitor file-sharing and data transfers, enter itemized bill data, submit service tickets for system issues, analyze document/system trends, and collaborate with teams to improve workflows and communication.

Lead product for internal AI and ops automation platforms across credit card operations, fraud, banking, collections, and engineering productivity. Own vision, roadmap, and KPIs; use LLMs to automate workflows end-to-end; conduct user research with ops and cardholders; and drive cross-functional delivery to lower cost-to-serve while improving customer and ops experience.

Senior Facets Developer designs, develops, enhances, and supports enterprise applications for health plan operations. Provides deep expertise in Facets and EAM, delivers high-availability, scalable solutions, troubleshoots production issues, performs analysis and design, writes testable code, partners with stakeholders and architects, and mentors junior team members to improve operational efficiency and member experience.

Lead learning operations and enablement, manage LMS and vendor relationships, drive learning governance and AI-enabled innovation, oversee compliance training, measure learning impact, and coach a team of instructional design and operations professionals to deliver scalable enterprise learning aligned to business priorities.

The Business Analyst supports Global Business Transformation by leading requirements definition, conducting process analysis, and recommending tech solutions while ensuring stakeholder alignment and delivery.

The Client Escalations Specialist will manage high-priority client escalations, coordinate cross-functional resolutions, and improve escalation workflows to enhance client relationships and operational efficiency.

Lead strategic hyperscaler alliances by developing and executing go-to-market strategies, driving executive alignment and co-sell motions with AWS, GCP, and Azure, managing QBR/EBR processes, monitoring partner pipeline and consumption, and influencing C-suite stakeholders to expand enterprise cloud partnerships and pipeline.

Lead pricing, packaging, and go-to-market strategy for Residential and Business segments to drive subscriber growth, ARPU, and revenue. Own product positioning, segmentation, launches, promotions, and performance monitoring. Partner cross-functionally with Digital, Campaigns, Market Expansion, Product, and Sales, and manage a high-performing team focused on acquisition, retention, and lifecycle optimization.