Top Tech Jobs & Startup Jobs in Wilmington, NC

Leads end-to-end operational execution across multiple federal government contract programs and distributed teams. Owns delivery performance, customer outcomes, workforce management, P&L, revenue, margin, forecasting, risk management, and operational readiness. Establishes operating cadence and accountability for Program Managers, drives corrective actions and program recovery, develops operational leaders, and partners with Finance, Contracts, Compliance, Growth, and Proposals on delivery, capture, and recompete success.

Owns strategy, execution, and optimization of integrated B2B SaaS marketing campaigns across email, paid media, nurture, landing pages, webinars, events, and ABM. The role drives awareness, pipeline, conversion, and revenue through data-driven testing, lifecycle programs, product launches, cross-functional collaboration, and responsible use of AI and automation.

Develop and deploy production-grade machine learning and AI solutions for fleet analytics, logistics optimization, forecasting, anomaly detection, predictive maintenance, and operational decision-making. Build batch and real-time data pipelines, MLOps workflows, streaming analytics, LLM and RAG systems, analytical data models, and stakeholder dashboards using cloud platforms. Collaborate cross-functionally to translate business challenges into scalable data science solutions while supporting model governance, monitoring, experimentation, and documentation.

Build and deploy production AI agents and MCP integrations that automate logistics workflows across dispatch, billing, compliance, and fleet operations. Develop multi-agent workflows, hybrid retrieval architectures using RAG, KAG, and CAG, LLM integration layers, and domain-specific AI tools. Collaborate with cross-functional teams to translate operational processes into agent capabilities, while deploying and maintaining infrastructure on Kubernetes using GitOps and observability practices.

Conduct qualitative and quantitative UX research, including interviews, usability testing, and surveys. Synthesize findings into actionable insights, personas, journey maps, and service blueprints. Create Figma wireframes and prototypes, collaborate with designers and engineers, support onboarding and product adoption, and advocate for Section 508 and WCAG accessibility across an enterprise AI platform.

Leads a team of eight Public Sector Customer Success Managers supporting federal, defense, intelligence, and state and local government accounts. Responsibilities include coaching, retention and expansion strategy, cybersecurity solution adoption, success plan execution, account risk management, CRM and Totango governance, executive escalations, and cross-functional coordination with sales, services, support, product, and technical teams. The role also oversees portfolio health, government procurement alignment, and customer value realization.

Own and evolve the backend and Go networking engine for a consumer VPN product. Responsibilities include stabilizing production systems, developing account, subscription, server-selection, and WireGuard APIs, integrating payment and analytics platforms, improving security, testing, observability, documentation, and CI/CD, and collaborating with mobile, infrastructure, product, and operations teams.

Own Android and iOS mobile development for a large consumer VPN product. Inherit and modernize existing codebases, integrate native VPN networking libraries, improve security, testing, CI/CD, release management, and app-store compliance. Collaborate with product, design, backend, DevOps, and marketing teams to deliver reliable user-facing features. Diagnose networking issues across mobile and Go components, optimize connection performance, and use AI coding agents responsibly.

Own and build the AI Simulation marketing operations and analytics function, including martech architecture, campaign instrumentation, attribution, funnel reporting, lifecycle programs, lead scoring, data governance, and Salesforce integrations. Partner with Marketing, RevOps, Sales, Finance, and Product to establish trusted measurement, connect marketing activity to pipeline and revenue, and improve investment decisions through reporting and actionable insights.

Owns complex, cross-system software solutions from architecture through production and support. Designs and deploys secure AI and agentic applications, integrates disparate systems and APIs, establishes engineering standards, and partners with business stakeholders. Works hands-on across the full stack while shaping architecture, testing, CI/CD, documentation, security, privacy, and governance practices for a growing internal engineering function.

Design and operate a multi-region Azure application platform supporting AKS, serverless, messaging, APIs, and global routing. Build standardized Azure DevOps CI/CD pipelines, GitOps workflows, Terraform infrastructure, configuration strategies, and zero-downtime deployments. Improve reliability through observability, failover planning, incident analysis, and alerting. Enable development teams with self-service templates, documentation, and cloud-native guidance while optimizing performance, scalability, and cloud costs.

Reviews and processes new annuity applications, ensuring forms, documentation, statutory requirements, and regulatory compliance are complete. Resolves application issues through contract issuance, applies premiums, documents account histories, and manages high-volume workflows. Serves as a liaison among brokers, internal departments, marketing teams, and third-party administrators. Provides professional customer service, handles policy inquiries, recommends process improvements, and maintains production and quality standards.