Top Tech Jobs & Startup Jobs in Wilmington, NC

Partners with clients to identify AI opportunities, translate ambiguous business needs into technical requirements, and build solutions using Microsoft Power Platform and Copilot Studio. Develops prompts, grounding strategies, integrations, and prototypes involving Copilot and Claude. Supports testing, quality assurance, maintenance, troubleshooting, documentation, user training, governance, and data protection in regulated environments while building stakeholder consensus.

Processes monthly Medical Expense and Performance Reporting System data across financial, labor, workload, and electronic health record systems. Performs data quality reviews, variance analysis, reporting, transmission, and troubleshooting for Defense Health Networks and Military Treatment Facilities. Develops Excel-based analytical tools and reports, supports MEPRS coordination, attends related meetings and site visits, and recommends performance improvements. Requires knowledge of DoD financial management, cost accounting, MEPRS procedures, and associated defense healthcare systems.

Leads software engineering teams responsible for designing, developing, and delivering high-quality software solutions. Manages hiring, performance, team development, architecture, code reviews, resource planning, engineering standards, and continuous improvement. Collaborates with product managers to align engineering work with product goals and contributes to project delivery, technical decisions, and an inclusive remote-first team culture supporting healthcare technology systems.

Lead end-to-end product design for complex enterprise experiences, from research and concept through launch. Create wireframes, prototypes, user flows, and high-fidelity designs; collaborate with product managers and engineers; evolve the design system; mentor designers; and shape long-term design strategy while championing user-centered practices.

Own the roadmap and end-to-end development of a direct-to-consumer financial product. Lead customer research, experimentation, requirements, prioritization, delivery, launch, and iteration while partnering with Engineering, Design, Data, Marketing, Risk, Compliance, Finance, and Operations. Define product and business metrics, evaluate economics and performance, ensure trustworthy customer experiences, and drive measurable outcomes across acquisition, activation, engagement, retention, repayment, and revenue.

Leads UX strategy and research for conversational AI across voice and digital experiences. Defines interaction principles, frameworks, and end-to-end journeys spanning dialogue, voice behavior, automation, human handoffs, and agentic systems. Partners with product, engineering, research, data science, and AI teams to translate technical capabilities into intuitive experiences, influence senior stakeholders, analyze real interaction data, mentor designers, and improve consistency, trust, and effectiveness across enterprise products.

Own strategic, channel, and reseller partner relationships; source and sign new partners; build enablement programs; coordinate cross-functional partner projects; monitor risks, performance, and pipeline contribution; activate partners with Marketing; and develop repeatable partnership processes and playbooks.

Provides proactive and reactive customer support throughout corporate relocation journeys. Advises customers on authorized services and policies, coordinates internal teams and supplier partners, manages complex relocation issues, maintains accurate records, and meets customer experience and service-level metrics. Communicates with client HR contacts, supports exception management, provides status updates, and uses multiple digital platforms across phone, email, and chat channels.

Lead and coach a team of enterprise Customer Success Managers serving complex B2B SaaS customers. Improve customer journey processes, adoption, optimization, retention, and team performance while balancing scalable systems with bespoke enterprise experiences. Partner cross-functionally with Product, Support, Sales, RevOps, Implementation, and Contract Management. Act as a technical resource, advocate for the team, and voice of the customer while driving data-informed operational improvements.

Lead full-cycle recruiting across multiple companies and functions, partnering with hiring managers to define roles, source and assess candidates, build talent pipelines, prepare and negotiate offers, and promote internal mobility. Own employer branding, recruitment events, interview standards, hiring-manager training, recruiting metrics, compliance, and ATS data quality.