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Manage day-to-day operations of the Opera + Community Studios, overseeing rentals, client relations, contract and financial administration, event execution, policies, compliance, staffing, and venue utilization. Build operational systems, cultivate rental opportunities, support budgeting and revenue tracking, and ensure high-quality experiences for artists, renters, and guests.

Coordinate dispatching and scheduling of drivers; maintain route schedules and databases; schedule inbound/outbound courier services; interface with field operations, vendors, and internal departments to resolve transportation and tracking issues; plan and monitor routes, pickups/deliveries, driver assignments, and vehicle maintenance; comply with privacy, security, and corporate compliance policies.

Lead day-to-day client management for print, corrugate, and POSM programs; manage projects from brief through production and delivery; maintain client and supplier relationships; oversee budgets, forecasting, and profitability; ensure quality control, reporting, and continuous improvement while collaborating cross-functionally to identify growth opportunities.

Lead divisional project intake, planning, and execution for External Relations. Drive operational improvement, modernization, and process redesign; develop roadmaps, dashboards, and executive reporting; coordinate cross-functional stakeholders and ensure accountability for project outcomes.

Lead and manage product and process quality in a manufacturing environment: oversee APQP/PPAP, PFMEAs, control plans, non-conformance/MRB activities, root cause/corrective actions, supplier and customer quality support, audits, KPI reporting, SAP quality documentation, and quality training while ensuring ISO 9001 and IATF 16949 alignment.

Serve as the community's welcoming face and operational partner: drive leasing and revenue, manage vendor and onsite operations, ensure compliance and curb appeal, deliver concierge-level resident experience, maintain CRM and marketing, and plan resident engagement events.

Lead end-to-end go-to-market strategy and execution for new products and strategic initiatives. Orchestrate cross-functional teams, define success metrics, drive alignment across channels (brokers, Blue Plans), manage launch roadmaps, enable sales/brokers, monitor adoption, and refine post-launch performance.

Support the Director of Planning and Implementation on marketing strategy; research and follow up on local marketing leads; collaborate with site and area coordinators; attend PR events; and travel between multiple Connecticut locations to support local marketing efforts.

Supervise and manage the Economic Services front desk team of 14, ensuring timely, professional in-person and phone customer service; hire, train, evaluate staff; assign duties and maintain workflow; handle complaints and de-escalation; ensure policy compliance; analyze unit data to measure performance and staffing needs.

Part-time remote marketing internship supporting content creation: write and edit blog posts, website copy, emails, and social media; create graphics in Canva; help develop content calendars and campaigns; track content performance; research trends; collaborate on integrated marketing initiatives.