The Role
Lead day-to-day client management for print, corrugate, and POSM programs; manage projects from brief through production and delivery; maintain client and supplier relationships; oversee budgets, forecasting, and profitability; ensure quality control, reporting, and continuous improvement while collaborating cross-functionally to identify growth opportunities.
Summary Generated by Built In
About adm Indicia
adm Indicia is a next-generation brand activation agency. We create and activate meaningful brand experiences that drive ROI. Our purpose is to simplify our clients’ below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase. Everything we do is optimized through leading strategic capability and actioned through executional excellence. Our substantial investment in technology, data science, and resources provides our differentiation in the marketplace. Data insight and marketing technology give us the ability to measure our work, evidencing ROI as the most critical metric in today’s environment.
As an Account Manager (AM), you will lead the day-to-day management of client activities across ADM Indicia offices and our St. Louis-based client team, ensuring the successful delivery of print, corrugate, and permanent POSM programs. Acting as a trusted partner to your clients, you will manage projects from brief through production and final delivery while collaborating with internal teams, suppliers, and stakeholders to deliver best-in-class service, quality, and value.
You will be responsible for maintaining strong client relationships, managing campaign execution, ensuring commercial performance, and identifying opportunities for continuous improvement and account growth. Success in this role requires strong project management, production knowledge, commercial awareness, and the ability to thrive in a fast-paced, client-focused environment.
Key Responsibilities
Client Relationship Management
- Serve as a key day-to-day contact for assigned client stakeholders, building trusted working relationships and maintaining a high level of customer satisfaction.
- Develop a strong understanding of the client's business objectives, challenges, and marketing priorities.
- Proactively manage client expectations through regular status updates, recommendations, and consultative support.
- Support client growth initiatives by identifying opportunities to expand ADM Indicia's service offering.
- Manage multiple projects and campaigns from brief through production and final delivery.
- Create and maintain project plans, schedules, timelines, and delivery milestones.
- Ensure all briefs are complete, accurate, and effectively communicated to internal and external stakeholders.
- Monitor project progress, identify risks, and implement solutions to ensure successful delivery.
- Maintain accountability for quality, accuracy, timeliness, and profitability across all assigned workstreams.
- Review client requirements and develop comprehensive production specifications.
- Partner with production teams and suppliers to ensure all print and POSM solutions meet quality, brand, and operational requirements.
- Support supplier selection, production planning, proofing, and quality control processes.
- Manage project execution in accordance with ADM Indicia's established ways of working and operational standards.
- Build and maintain effective relationships with suppliers and production partners.
- Support cost control initiatives and identify opportunities for value engineering and operational efficiencies.
- Ensure supplier performance aligns with project timelines, quality standards, and client expectations.
- Support forecasting, budgeting, and financial tracking activities across assigned accounts.
- Analyze project performance, profitability, and savings opportunities.
- Identify potential growth opportunities and communicate recommendations to senior leadership.
- Support proposals, presentations, and client development initiatives as required.
- Ensure data accuracy across all reporting and workflow systems.
- Prepare activity reports, campaign performance summaries, monthly reviews, and QBR materials.
- Analyze delivery performance and identify opportunities for process improvement.
- Collaborate with internal stakeholders to enhance efficiencies, best practices, and client outcomes.
- Provide clear visibility on project status, risks, opportunities, and client feedback.
- Collaborate closely with Account Management, Client Services, Production, Procurement, and Supply Chain teams.
- Tailor communications appropriately for different audiences, ensuring clarity and alignment across all stakeholders.
- Contribute positively to a culture of collaboration, accountability, and continuous improvement.
Skills, Knowledge & Expertise
Qualifications Required
- 3+ years of experience in a client-facing Account Management, Client Services, or Marketing Operations role, within print, POSM, packaging, promotional products, or related production environments.
- Strong understanding of print production, corrugate, permanent POSM, and related marketing supply chain processes, including the ability to develop and interpret production specifications.
- Demonstrated experience managing multiple projects simultaneously, with responsibility for timelines, budgets, quality standards, and stakeholder communications.
- Proven ability to build and maintain strong client relationships, acting as a trusted advisor while delivering exceptional customer service and commercial value.
- Experience working with suppliers and production partners, including vendor communication, issue resolution, quality management, and cost control.
- Strong project management and organizational skills with the ability to prioritize competing deadlines and thrive in a fast-paced environment.
- Commercially aware with the ability to support forecasting, budgeting, profitability management, and identification of growth opportunities within assigned accounts.
- Analytical mindset with the ability to review campaign performance, interpret reporting, ensure data accuracy, and make recommendations for continuous improvement.
- Experience working cross-functionally with client marketing teams, creative teams, procurement, production, supply chain, and other internal stakeholders.
- Demonstrated ability to work effectively within multicultural and international business environments and communicate confidently across a diverse stakeholder group.
- Excellent written, verbal, presentation, and relationship-building skills with a confident client-facing presence.
- Highly detail-oriented with strong proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
- Self-starter with a proactive, solution-oriented approach, strong problem-solving capabilities, and a commitment to continuous improvement.
Preferred Qualifications
- Prior experience in a Brand Marketing, Shopper Marketing, Trade Marketing, Digital Marketing, eCommerce or Sales role is a plus.
- Relevant experience in an agency environment
- Relevant experience across multiple industry categories in the marketing/client management industry, i.e., Media, Retail, Digital, Healthcare, Automotive, Banking, Pharma, FMCG, Beverage, etc.
Job Benefits
- Medical, Dental, Vision, 401(k) match, and cell phone reimbursement.
- Work Environment: Hybrid - 2 days in office
- Perks: Generous PTO, volunteer days, professional development opportunities, and employee reward and recognition programs.
- Career Growth: Work with some of the biggest brands and collaborate with a global team of experts.
We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates. If you have any such needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements.
About
As a next-generation brand activation agency, adm Indicia's purpose is to simplify our clients’ below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase. Everything we do is optimised through leading strategic capability and actioned through executional excellence.We transform marketing compromise into a powerful co-promise, creating and activating meaningful brand experiences that drive ROI. Brands have had to juggle multiple agencies, struggle to see value in ever-increasing customer data, and deliver disconnected digital and physical experiences – just some of the compromise frustrating marketing for too long. With joined-up strategy, execution and seamless activation, our combined expertise means we can help brands deliver impact through every stage of the customer journey.Founded in 1992, we have a global footprint with 46 offices in 33 countries, allowing us to deliver local activation of global strategies for brands across the world. Recognized with a platinum rating by EcoVadis for sustainability, we are experts at identifying the most impactful and sustainable solutions for over 800 brands around the globe.
Skills Required
- 3+ years in a client-facing Account Management, Client Services, or Marketing Operations role within print, POSM, packaging, promotional products, or related production environments.
- Strong understanding of print production, corrugate, permanent POSM, and related marketing supply chain processes and ability to develop and interpret production specifications.
- Experience managing multiple projects simultaneously, responsible for timelines, budgets, quality standards, and stakeholder communications.
- Proven ability to build and maintain strong client relationships, acting as a trusted advisor and delivering exceptional customer service and commercial value.
- Experience working with suppliers and production partners including vendor communication, issue resolution, quality management, and cost control.
- Strong project management and organizational skills with the ability to prioritize competing deadlines in a fast-paced environment.
- Commercial awareness with ability to support forecasting, budgeting, profitability management, and identify growth opportunities within accounts.
- Analytical mindset capable of reviewing campaign performance, interpreting reporting, ensuring data accuracy, and recommending improvements.
- Experience working cross-functionally with client marketing teams, creative, procurement, production, supply chain, and other internal stakeholders.
- Ability to work effectively within multicultural and international business environments and communicate across diverse stakeholder groups.
- Excellent written, verbal, presentation, and relationship-building skills with a confident client-facing presence.
- Highly detail-oriented with strong proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
- Self-starter with a proactive, solution-oriented approach, strong problem-solving capabilities, and commitment to continuous improvement.
- Prior experience in Brand Marketing, Shopper Marketing, Trade Marketing, Digital Marketing, eCommerce or Sales.
- Relevant experience in an agency environment.
- Relevant experience across multiple industry categories (Media, Retail, Digital, Healthcare, Automotive, Banking, Pharma, FMCG, Beverage, etc.).
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The Company
What We Do
adm Group is a global marketing execution partner to some of the world's most iconic brands. Our purpose is to create meaningful and sustainable brand experiences. We transform marketing execution by bringing together intuitive technology, our expertise in managing complex global supply chains, and a network of local experts to empower marketing, procurement, supply chain and sales teams bringing simplicity, visibility, agility, and efficiency to drive end-to-end marketing execution and performance. We are trusted to deliver solutions in creative innovation, strategic sourcing, final mile execution, analytics and data-driven insights. Founded in 1992, we have a global footprint with 46 offices in 33 countries, allowing us to deliver local activation of global strategies for brands across the world. Recognized with a platinum rating by EcoVadis for sustainability, we are experts at identifying the most impactful and sustainable solutions for over 800 brands around the globe. For more information, please visit https://www.admgroup.com
