Top Customer Success & Experience Jobs in Washington DC,

Serve as primary client contact to build and grow relationships, manage day-to-day requests, resolve issues, and align expectations. Collaborate cross-functionally to deliver projects, analyze compliance reports to improve outcomes, and drive client retention in a fast-paced, metric-driven environment.

Manage and grow client relationships for lead-generation campaigns; coordinate cross-functional teams, monitor project timelines and KPIs, produce client updates and forecasts, troubleshoot processes, and drive operational improvements to support business growth.

Serve as primary contact for enrolled students, manage onboarding, biweekly check-ins, individualized success roadmaps, track milestones, resolve issues, coordinate cross-functional teams, maintain CRM documentation, and produce progress reports. Provide a personalized, bilingual (English/Portuguese) concierge-level student experience for healthcare professionals in international career transition. Remote, part-time role focused on retention, completion, and operational improvements.

Lead technical onboarding for new customers, manage integrations and troubleshooting, translate technical requirements into value-driven artifacts and plans, drive product adoption, engage technical and executive stakeholders, and advocate customer needs into the product roadmap.

Manage a portfolio of 40+ accounts to drive retention, engagement, and expansion. Own renewals and forecasting, run strategic reviews, identify upsell opportunities, coordinate onboarding, escalate support issues, and collaborate with sales and contracts teams to close renewals.

Lead global strategy and operations for AI-powered client enablement, training, and digital adoption. Build and scale LMS/DAP ecosystems, drive digital transformation of client journeys, optimize learning content and delivery, and align enablement with GTM to reduce friction and accelerate revenue. Manage a 200+ team across education, training services, and client enablement.

Manage implementation, adoption, retention, and expansion for Public Safety enterprise customers across the Northwest. Lead onboarding, track implementations, drive adoption metrics, run QBRs, advocate product feedback to engineering, and ensure renewals and expansions while supporting ~20 accounts and collaborating with Sales, Product, and Engineering.

Lead onboarding for high-value, complex SaaS clients by designing scalable processes, managing enterprise implementations, building executive relationships, coordinating cross-functional teams, mitigating risk, tracking onboarding KPIs, and mentoring onboarding staff to deliver rapid time-to-value.

Serve as first point of contact for creators: manage tickets and communications, moderate communities, create content, coordinate webinars/events, build reports/presentations, and support cross-functional creator success initiatives.

Manage named enterprise accounts to drive adoption, retention, and expansion of Multiplier's global hiring platform. Build trusted relationships, monitor product usage, identify growth opportunities, coordinate cross-functional teams, and relay customer feedback to shape product roadmap.