Top Customer Success & Experience Jobs in Washington DC,

The Senior Client Success Manager will manage post-sales relationships with enterprise clients, ensuring customer satisfaction, retention, and identifying expansion opportunities. Responsibilities include driving client success, optimizing business processes, and managing service delivery across teams.

Own strategic enterprise customer relationships, drive platform adoption, improve retention, identify expansion opportunities, and coordinate cross-functional responses to customer needs and escalations. The role manages customer health, executive communication, business reviews, workflow optimization, renewals, and advocacy while translating customer feedback into actionable product improvements. Success is measured through retention, expansion, adoption, and customer outcomes.

Leads partner success for a regional portfolio of health plan clients, driving retention, satisfaction, contractual performance, account expansion, and scalable growth. Develops strategic account plans, manages partner relationships and escalations, oversees reporting and operating committees, identifies growth opportunities, and represents client needs internally. Builds scalable team processes and may supervise partner success staff. Requires healthcare ecosystem expertise, particularly value-based care and Medicaid health plans, plus 20–30% travel.

Serve as the technical advisor for enterprise customers, guiding onboarding, deployment, configuration, troubleshooting, escalations, training, feature adoption, and operational maturity. Partner with Product, Engineering, Support, and Customer Success teams to resolve issues, communicate releases, optimize customer environments, and provide feedback influencing the product roadmap.

Leads regional customer success for health system partnerships, managing Directors and senior Customer Success Executives. Owns executive relationships, enterprise implementations, clinical workflow integration, customer success metrics, retention and expansion sales. Builds scalable onboarding, training, change-management playbooks and operating frameworks while partnering with Product, Engineering, Clinical, and Sales teams to improve adoption, operational efficiency, patient outcomes, and net revenue retention.

Travel 85–95% to customer properties nationwide and internationally to implement hospitality software. Configure systems, barcode and map hotel equipment, train staff, troubleshoot technical issues, manage implementation timelines and documentation, and coordinate handoffs with sales and customer success teams. The role is fully remote when not traveling, requires proximity to a major international airport, physical mobility throughout hotel properties, strong communication, adaptability, and technical aptitude.

Own customer success across onboarding, training, support, adoption, renewals, retention, advocacy, and expansion. The role defines and optimizes the customer lifecycle, tracks success metrics, advises customers on sales strategies, delivers webinars, creates content, and collaborates cross-functionally with Marketing, Product, Sales, Finance, and leadership to drive recurring revenue and customer value.

Own strategic, executive-level customer relationships for enterprise accounts. Guide Sysdig deployments and architecture on Kubernetes and cloud platforms, run business reviews, lead workshops, map outcomes to technical capabilities, support renewals and expansion, identify/mitigate risks, troubleshoot environments, and partner with Product, Engineering, Support, and Services to drive value and mentor junior team members.

Serve as primary client contact to build and grow relationships, manage day-to-day requests, resolve issues, and align expectations. Collaborate cross-functionally to deliver projects, analyze compliance reports to improve outcomes, and drive client retention in a fast-paced, metric-driven environment.

Manage and grow client relationships for lead-generation campaigns; coordinate cross-functional teams, monitor project timelines and KPIs, produce client updates and forecasts, troubleshoot processes, and drive operational improvements to support business growth.