Top Customer Success & Experience Jobs in Washington DC,

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The Patient Enrollment Specialist will handle phone outreach to schedule patient appointments, assist with inquiries, and provide support throughout the enrollment process.

Conduct live video onboarding and ongoing chat/email support for small-business bookkeeping customers. Set up bank/credit card connections, troubleshoot issues, maintain accurate notes, collaborate across teams, and provide proactive, detail-oriented service.

Lead end-to-end healthcare interoperability implementations, building and validating integrations between AmplifyMD and customer EHRs, imaging and identity systems. Drive technical planning, testing, go-live, troubleshooting, and process improvements while coordinating with engineering, clinical, and IT stakeholders to ensure secure, scalable deployments.

The Senior Account Manager will manage client relationships, drive renewals, ensure account health, and collaborate with teams to support client success.

The Customer Success Manager will onboard new customers, create resources, track usage data, hold check-ins, and surface success stories.

Lead customer success for revenue cycle management (RCM) across MSK/provider partners: onboard customers, manage third-party billing vendors, diagnose and remediate revenue leakage, guide front- and back-end RCM operations, produce monthly performance reports, translate RCM data into executive insights, and inform product through customer feedback.

The Customer Success Manager will engage with enterprise finance leaders, driving value from AI solutions and managing customer success initiatives to enhance renewals and partnerships.

The Head of Growth will scale adoption and user base for Kinetic among Solana traders, lead partnerships, and analyze user metrics to refine strategies.

As an Account Director, you will manage existing client accounts, focusing on renewals, expansion, and high-level stakeholder engagement, working closely with Customer Success Managers.