Top Customer Success & Experience Jobs in Washington DC,

As a Senior Customer Success Manager, you will manage customer journeys, promote product adoption, act as a trusted advisor, and drive innovation to enhance user experience with the AI-powered learning platform.

Manage strategic engagement and retention for top-tier SMB accounts. Drive adoption, lifecycle progression, and time-to-value; evaluate health signals, mitigate churn risk, run scaled education motions, and surface customer feedback cross-functionally.

The Policy Review Specialist focuses on retaining policyholders by managing renewals, conducting outreach, analyzing data, and suggesting policy adjustments to improve customer retention and sales opportunities.

Design and architect solutions for clients using Salesforce, lead requirement gathering, and collaborate with teams to deliver tailored solutions in healthcare.

The Account Director manages client relationships, projects, and finances in the Medical Communications industry. They drive client strategies, provide strategic guidance, oversee project execution, and mentor their team to ensure high-quality deliverables.

The Senior Technical Support Engineer will troubleshoot and resolve production issues across customer environments, focusing on cloud infrastructure and data pipelines, while collaborating with Engineering for root cause analysis.

Serve as primary technical liaison for enterprise customers, delivering best-practice recommendations, onboarding, upgrades, training, escalations, and cross-functional coordination to ensure successful adoption and retention of Ping Identity solutions.

Manage a portfolio of small-to-mid healthcare accounts to drive retention, adoption, upsell, and renewals using AI-driven, low-touch campaigns and CRM/campaign tools. Monitor health metrics, respond to inquiries, identify growth opportunities, and report on retention and expansion KPIs.

The Solutions Engineer will enhance user experiences for mobile/web by assisting customers, resolving technical issues, and improving collaboration with teams.

As a Strategic Solutions Engineer, you'll partner with Sales Directors to tailor AI solutions for customer needs, conduct technical discovery, and demonstrate the business impacts of Cresta's offerings.