Top Customer Success & Experience Jobs in Washington DC,

Manage a portfolio of B2B customer accounts across onboarding, adoption, engagement, retention, and renewals. Own GRR targets, renewal execution, churn-risk mitigation, account health tracking, and expansion collaboration. Build customer relationships, conduct business reviews, communicate value, maintain accurate HubSpot CRM records, analyze retention metrics, and coordinate with Sales, Customer Care, Product, Finance, and Revenue Operations.

Provides first-level technical and application support for legal-sector technology solutions, including troubleshooting, workflow configuration, system administration, and customer communication. Collaborates with developers and implementation teams to resolve complex issues, documents interactions and solutions, maintains the knowledge base, and supports process improvement and customer enablement. Requires SQL query development, strong communication, problem-solving skills, and a customer-focused approach.

Manage enterprise client relationships, drive StackAdapt platform adoption, oversee programmatic advertising campaigns, optimize performance against KPIs, and identify expansion opportunities. Responsibilities include leading RFPs, developing campaign strategies, implementing tags and pixels, reporting results, presenting business reviews, training clients, and collaborating with Account Executives and Ad Operations Specialists to grow revenue and maximize campaign ROI.

Manage a portfolio of K-12 district customers as a strategic advisor to drive adoption, retention, and expansion. Deliver renewals and revenue targets, lead executive business reviews, surface customer feedback to product teams, and cultivate customer advocates. Collaborate cross-functionally to solve problems and maximize customer ROI.

Serves as a client and user contact, providing product guidance, addressing inquiries, and supporting adoption. Develops expertise in product functionality and client policies, analyzes feedback and usage trends, identifies improvement opportunities, and communicates actionable insights to internal teams. Proactively helps mitigate engagement and product issues while supporting continuous product development and improved customer experience.

Leads Intradiem’s Technical Support organization, owning post-go-live customer experience, support strategy, operating models, SLAs, escalations, staffing, and performance. Drives AI transformation, automation, continuous improvement, platform migration support, critical incident response, customer communications, root-cause analysis, and compliance. Develops multilevel technical teams, manages outsourced support partners, and collaborates with Implementation, Customer Success, Product, and Engineering. Requires extensive technical support leadership experience in SaaS environments, including integrations, APIs, cloud platforms, AI support tools, and executive stakeholder management.

Owns ongoing client relationships, drives ProShop ERP adoption, delivers product training, analyzes usage data, resolves workflow and configuration issues, and connects adoption milestones to measurable manufacturing outcomes. The role manages success plans, identifies churn risk, conducts value-focused business reviews, recommends relevant modules and workflows, and collaborates internally to advocate for clients. Strong product expertise, manufacturing knowledge, communication, teaching, data analysis, and problem-solving skills are required.

Provide Tier 1/2 technical support for e-commerce and internal users of WMS/OMS, manage tickets and SLAs, run client onboarding and training, diagnose web/API issues using observability logs, escalate and document bugs, and support AI agent QA and knowledge base curation.

Manage a portfolio of 20–25 technical SaaS customers across onboarding, adoption, renewals, and expansion. Build success plans, connect product usage to business outcomes, advise customers on QA and automated testing, engage technical and executive stakeholders, manage risks and escalations, and partner with Sales, Product, and Engineering. Own renewal and expansion forecasting while delivering net and gross dollar retention targets.

Supports client services, client success, data research, and the setup and maintenance of convertible bonds. The role includes training in financial markets, convertible bond structures, valuation models, and product functionality. Responsibilities expand from data and research activities into client support, engagement, requirements gathering, and product testing. The position offers development toward convertible bonds expertise, broader capital markets knowledge, client relationship management, or product ownership.