Top Customer Success & Experience Jobs in Washington DC,

Serve as first point of contact for nonprofit leads, run discovery calls, demonstrate product value, manage a high-volume pipeline via phone/email/video, maintain HubSpot data, and provide feedback to improve processes and customer experience.

Lead lifecycle for enterprise and OEM/channel customers—onboard, deploy, drive adoption, retention, renewals, and expansion. Act as technical advisor on data, storage, and multi-cloud architecture, deliver QBRs and success plans, enable partners, resolve escalations, and provide product feedback while partnering with Sales, Product, Operations, and Engineering to maximize customer value.

Lead and scale a global renewals team to own end-to-end renewal processes, forecasting, risk identification, contract execution, and on-time close. Drive forecast accuracy, cohort renewal and on-time renewal KPIs, improve CRM/CLM tooling and playbooks, and partner with Sales, Customer Success, Legal, Deal Desk, and Finance to reduce cycle time and improve retention.

The Customer Support Representative at Moab will manage customer inquiries, investigate bugs, facilitate communication with engineering, and enhance the knowledge base while using AI tools to streamline support processes.

Manage the configuration, security, and data quality of Salesforce. Responsibilities include user management, data governance, automation, reporting, and release management, while collaborating with stakeholders for improvements.

The role involves managing and optimizing Google Business Profiles, ensuring verification methods are utilized, and adapting to various software systems.

Lead and scale Vanta's Customer Success, Support, and build Professional Services from scratch. Own delivery execution, retention, services P&L, SLAs, CSAT, and partner enablement. Drive onboarding, implementation, service offerings, tooling, metrics, and cross-functional handoffs to improve time-to-value, quality, and services margin for enterprise and mid-market customers.

The Scaled Customer Success Manager will own and optimize the startup program, focusing on customer journey, activation, retention, and growth using automation and workflows.

Manage and process employee leave paperwork and correspondence, coordinate with external administrative contacts, document escalations, maintain internal systems, and support continuous process improvements in a fast-paced, remote environment.

The Customer Success Manager enhances customer experience through support, strategic guidance, and relationship building to drive product adoption and success.