Top Customer Success & Experience Jobs in Washington DC,

Manage assigned business customer accounts throughout onboarding, installation, post-sale support, account reviews, retention, and service upgrades. Coordinate internal teams, order management, customer activations, billing inquiries, project updates, and service-level accountability. Build long-term relationships, identify upsell and referral opportunities, support complex customer situations, and improve satisfaction and revenue retention. The role requires strong organization, communication, CRM proficiency, and telecommunications or cable industry experience.

Leads a team of Senior Partner Success Managers while managing a portfolio of high-value partners from onboarding through renewal and expansion. Builds trusted relationships, identifies growth opportunities, communicates ROI, monitors partner health, and drives strategic initiatives. The role also requires designing AI agents, automating workflows across business tools, documenting systems, and championing AI-forward operations.

Leads a team of Senior Partner Success Managers while managing a portfolio of high-value partners from onboarding through renewal and expansion. Builds executive relationships, communicates ROI, identifies commercial growth opportunities, monitors partner health, and oversees strategic initiatives. The role also requires designing AI agents and automations across HubSpot, Airtable, DocSend, Gmail, and other tools to scale partner success workflows.

Manage customer onboarding for Ooma Enterprise, coordinating provisioning, installation, configuration, technical guidance, troubleshooting, and escalations. Serve as the primary customer contact, set expectations, track project timelines, mitigate implementation risks, and collaborate with Sales and Engineering to deliver successful deployments. Guide customers through product adoption while maintaining service quality, resolving issues, and identifying opportunities for additional products or services.

Owns post-sale relationships for enterprise accounts, including onboarding, deployment planning, technical check-ins, QBRs, renewals, expansion, account health, and customer advocacy. Coordinates with engineering, product, sales, and executives to resolve issues, drive adoption, demonstrate ROI, and support long-term customer outcomes. Requires strong project management, communication, cybersecurity, cloud, and identity technology expertise.

Leads the implementation organization and customer onboarding strategy, overseeing implementation processes from sale through product adoption and integration. Builds and manages implementation teams, optimizes workflows using analytics, automation, and AI, and coordinates with Sales, Product, Engineering, Customer Success, and Support. The role also manages complex technical implementations, escalated customer issues, implementation metrics, data migration, and professional services offerings.

Own retention, renewals, and expansion across strategic enterprise B2B software accounts. Manage account plans, adoption, customer initiatives, risks, stakeholder relationships, partner coordination, contracts, and internal technical resources. Lead pilots, migrations, upgrades, and rollouts with structured project-management practices. Identify expansion opportunities, prepare customer communications and business reviews, and provide customer feedback to Product and Marketing.

Provides post-sale support for approximately 20 healthcare client accounts, handling emails, cases, calls, claim reviews, patient balances, and demographic issues. Advises practice staff on revenue cycle best practices, resolves transactional questions within SLAs, identifies recurring problems, escalates complex issues, and recommends workflow, documentation, training, and risk-mitigation improvements. The role also identifies client pain points and potential expansion opportunities.

Designs and delivers live and scaled client enablement, including training, webinars, education programs, and facilitated product-learning experiences. Owns curriculum quality, assesses client adoption and session effectiveness, updates programs as the product evolves, and provides feedback for content and Academy improvements. Collaborates with Professional Services, Client Success, and internal program managers while using AI tooling to personalize and scale enablement.

Provide email-based billing and RCM technical support for B2B SaaS customers, triage and escalate tickets, assist engineering with issue prioritization, maintain deep product knowledge, improve customer experience, and identify product enhancements to increase satisfaction and loyalty.