Top Customer Success & Experience Jobs in Washington DC,

The Developer Relations Intern will engage with the developer community, organize events, create technical content, and advocate for BNB Chain's technology.

The Junior Technical Success Manager ensures technical delivery and adoption of AI solutions, manages projects across stakeholders, oversees technical health, and educates customers on best practices.

Manage and grow enterprise client relationships in A2P messaging, ensuring exceptional service, renewals, and identifying growth opportunities.

As a Customer Success Manager, you will lead onboarding, guide technical implementation, maintain conversion rates, and enhance customer engagement and revenue growth.

The Customer Service Representative will assist YMCA members through inquiries, program information, membership registrations, and resolving concerns, providing excellent support.

Serve as first point of contact for nonprofit leads, run discovery calls, demonstrate product value, manage a high-volume pipeline via phone/email/video, maintain HubSpot data, and provide feedback to improve processes and customer experience.

Lead lifecycle for enterprise and OEM/channel customers—onboard, deploy, drive adoption, retention, renewals, and expansion. Act as technical advisor on data, storage, and multi-cloud architecture, deliver QBRs and success plans, enable partners, resolve escalations, and provide product feedback while partnering with Sales, Product, Operations, and Engineering to maximize customer value.

Lead and scale a global renewals team to own end-to-end renewal processes, forecasting, risk identification, contract execution, and on-time close. Drive forecast accuracy, cohort renewal and on-time renewal KPIs, improve CRM/CLM tooling and playbooks, and partner with Sales, Customer Success, Legal, Deal Desk, and Finance to reduce cycle time and improve retention.

The Customer Support Representative at Moab will manage customer inquiries, investigate bugs, facilitate communication with engineering, and enhance the knowledge base while using AI tools to streamline support processes.

Manage the configuration, security, and data quality of Salesforce. Responsibilities include user management, data governance, automation, reporting, and release management, while collaborating with stakeholders for improvements.