Top Customer Success & Experience Jobs in Washington DC,

Supports customers by responding to inquiries, resolving service and billing issues, managing renewals and account adjustments, tracking interactions in Salesforce, and escalating needs internally. The role focuses on customer relationships, product adoption, issue resolution, contract and invoice analysis, and meeting resolution targets. Candidates should have at least one year of customer service, customer success, or inside sales experience, preferably in a regulated industry.

Manage B2B SaaS customer relationships by aligning business goals with product capabilities, driving adoption, retention, and expansion. Develop success plans, analyze account data, conduct business reviews, manage risks, collaborate cross-functionally, and support training and feature adoption. Use AI tools responsibly to improve account analysis, support workflows, and productivity while protecting client data.

Manage and grow an assigned SaaS customer portfolio by driving product adoption, renewals, retention, expansion, and referrals. Conduct value-based sales calls, resolve billing and contract cases, maintain Salesforce data, manage escalations, process renewal increases, execute engagement campaigns, and identify win-back opportunities. Collaborate cross-functionally on customer training, webinars, product feedback, reporting, and customer engagement strategies.

Manage a portfolio of corporate accounts, focusing on retention, renewals, product adoption, and expansion revenue. Build relationships with users and executive stakeholders, identify churn risks and growth opportunities, forecast retention, conduct business reviews, and collaborate with Account Executives. Serve as a client advocate, gather product feedback and customer success stories, and communicate insights internally to support product, marketing, and sales strategies.

Manage strategic agency/brand/publisher relationships for InMarkets measurement offering: scope and deploy measurement solutions, ensure pixel implementation, analyze campaign reporting, provide dashboard training and post-campaign measurement reports, coordinate internal teams, and drive partner satisfaction and revenue.

Leads customer support programs and supportability across Support, Product, and Engineering. Owns process optimization, automation, analytics, dashboards, supportability standards, product readiness reviews, root-cause analysis, and roadmap influence. Drives measurable improvements in customer satisfaction, deflection, resolution times, support efficiency, and product troubleshooting capabilities while contributing to strategic planning, budgeting, and technology decisions.

Leads Bask’s entire post-sale customer experience, including onboarding, retention, expansion, renewals, customer health, and escalations. Builds and manages the Customer Success organization, establishes segmentation and operating models, develops scalable playbooks, implements tooling, and owns retention and revenue metrics. Partners with Product, Engineering, Sales, Operations, Pharmacy, and Support to represent customer needs, improve the platform, and drive adoption across enterprise and growth accounts.

Serves as the primary post-sales technical contact for enterprise data center customers. Manages technical escalations, coordinates resolution across Support, Engineering, Product Management, and Professional Services, and supports deployments, updates, education, and adoption. Builds strategic success plans, conducts account reviews, identifies growth opportunities, tracks account health, and aligns customer requirements with product roadmaps. Travel of approximately 30–40% is required.

Manage a portfolio of K-12 education customers, serving as the primary post-sales contact and driving adoption, satisfaction, renewals, retention, and account expansion. Partner with Account Executives and internal teams throughout the customer lifecycle, deliver training and enablement, resolve issues, collect feedback, analyze customer data, and manage revenue performance. Provide high-touch support to strategic school districts, including in-person visits and executive relationship management.

Provides post-sales technical leadership for strategic IoT customers. Partners with Customer Success Managers to optimize deployments, advise on architectures, troubleshoot connectivity and system issues, lead technical discovery and demonstrations, support renewals and account expansion, and translate customer needs into business-aligned solutions. Collaborates with product and engineering teams while identifying adoption, optimization, and cross-selling opportunities.