Top Customer Success & Experience Jobs in Washington DC,

The role involves managing and optimizing Google Business Profiles, ensuring verification methods are utilized, and adapting to various software systems.

Lead and scale Vanta's Customer Success, Support, and build Professional Services from scratch. Own delivery execution, retention, services P&L, SLAs, CSAT, and partner enablement. Drive onboarding, implementation, service offerings, tooling, metrics, and cross-functional handoffs to improve time-to-value, quality, and services margin for enterprise and mid-market customers.

The Scaled Customer Success Manager will own and optimize the startup program, focusing on customer journey, activation, retention, and growth using automation and workflows.

Manage and process employee leave paperwork and correspondence, coordinate with external administrative contacts, document escalations, maintain internal systems, and support continuous process improvements in a fast-paced, remote environment.

The Customer Success Manager enhances customer experience through support, strategic guidance, and relationship building to drive product adoption and success.

The Senior Technical Sales Enablement Manager will design and implement technical training programs, improve onboarding processes, and enhance the effectiveness of pre- and post-sales teams through cross-functional collaboration and data-driven insights.

Deliver role-specific training to dealership fixed-ops staff on myKaarma's SLT product suite, act as an SME for product and dealership processes, run multiple daily training sessions, document outcomes, schedule follow-ups, complete product activations, and collaborate cross-functionally to drive adoption and continuous improvement.

Serve as primary relationship manager for Paytronix customers, driving onboarding, QBRs, adoption, and retention. Advocate customer needs internally, coordinate cross-functional teams, identify risks, and provide consultative guidance to maximize platform value.

The Lightning Evangelist will engage with the Lightning community, attract new developers, organize calls, and support business development efforts.

The role involves designing and delivering learning programs for internal teams and customers, focusing on effective training strategies and measurable outcomes, while managing the LMS and ensuring alignment with product goals.