Top Customer Success & Experience Jobs in Washington DC,

Lead P&L and strategic growth for a portfolio of Fortune 500 accounts. Own account roadmaps, revenue and profitability targets, governance, and customer satisfaction. Manage delivery teams, coordinate with Pre-Sales and technical stakeholders, drive project delivery, and remove execution constraints to achieve quarterly growth and maintain high CSAT.

Manage and optimize employee benefits technology (primarily Employee Navigator). Train staff and clients, schedule and execute implementations, troubleshoot platform issues, configure sites for renewals and open enrollment, and provide ongoing product training and support.

Serve as primary customer liaison to drive onboarding, adoption, and retention for enterprise SaaS clients. Build executive relationships, deliver QBRs, monitor health, resolve escalations, promote product adoption, and coordinate cross-functional teams to execute success plans and communicate product roadmap.

Provide inbound phone and case support to Houzz Pro customers, resolving SaaS and subscription questions, handling cancellations/refunds, training via Zoom, maintaining KPIs, escalating complex issues, and referring upsell opportunities to appropriate teams.

As a Technical Account Manager, you'll build strong customer relationships, translating business goals into technical strategies and ensuring success with Docebo's AI-powered learning platform.

Looking for Customer Success Managers for future roles, focusing on managing SaaS customers, ideally in EdTech, with strong engagement and organizational skills.

Join the LightForce Talent Community to stay connected with future job openings at LightForce Orthodontics, which specializes in personalized orthodontic care.

The Strategic Account Manager oversees commercial relationships, focusing on renewals, expansions, and account strategy, ensuring customer value and engagement across teams.

The Senior Technical Account Manager will manage customer relationships, oversee onboarding processes, drive AI utilization, optimize workflows, and ensure customer success in leveraging ClickUp's platform.

Provide first-line technical support for ServiceTitan via phone, chat, email and screen-sharing. Troubleshoot product, billing, and payroll/ERP-related issues, prevent escalations, use support tools, and create customer-focused solutions while leveraging data and reporting tools.