Top Customer Success & Experience Jobs in Washington DC,

The Hill Summer Editorial Intern will write and report on national politics, assist reporters, and participate in events at Congress while managing clerical tasks.

The Account Director will manage enterprise customer accounts, drive sales growth, ensure renewals, identify upselling opportunities, and collaborate with internal teams to enhance services.

Lead agency adoption of the ETSNext travel and expense solution: manage stakeholder relationships, validate system capabilities, coordinate integrations, support configuration to federal standards, provide training, and ensure service delivery meets contractual and regulatory requirements.

The Engagement Manager for Special Projects at Gallatin is responsible for managing customer relationships, ensuring technology adoption, leading project teams, and delivering AI/ML solutions to support customer objectives.

Provide customer support for HSPD-12 and PACS related issues, manage PCIF consumables, assist with cardholder issues, and provide fingerprint services.

Lead creation and scaling of customer communities, advocacy, and engagement programs to drive adoption, retention, cross-product expansion, and revenue. Launch forums, events, advisory boards, communications, and thought leadership; partner cross-functionally and measure program impact to optimize customer lifecycle and business outcomes.

This role involves managing relationships with private equity clients, driving revenue growth, delivering human capital services, and collaborating with internal teams to enhance client solutions throughout M&A transactions.

Manage a portfolio of strategic enterprise accounts to drive adoption, scale, and value from an AI SaaS solution. Lead onboarding, success plans, QBRs, health checks, change management, and cross-functional advocacy to identify upsell, mitigate risk, and ensure retention. Track AI adoption and usage metrics and translate them into value stories for clients and internal stakeholders.

Serve as a strategic advisor to SLED customers, driving retention, renewals, and expansion by building C-level relationships, executing success plans and SBRs, coordinating cross-functional teams to resolve escalations, surfacing customer feedback, and promoting product adoption to deliver measurable business outcomes.

The Help Desk Specialist I provides technical support and customer service, resolving incidents and service requests while documenting and escalating when necessary.