Top Customer Success & Experience Jobs in Washington DC,

The Help Desk Specialist I provides technical support and customer service, resolving incidents and service requests while documenting and escalating when necessary.

The Customer Strategist role focuses on strategy, sales, and relationship management, requiring collaboration with customers and engineers to enhance product offerings and build relationships with stakeholders.

Manage a portfolio of large law firm accounts to drive adoption, retention, and usage growth of LexisNexis drafting, research, analytics, and AI workflow solutions. Build trusted-advisor relationships, create tailored success plans, lead change management, use customer data to identify risks and opportunities, and partner with Sales, Product, and Marketing to improve outcomes and renewals.

The Deployment Strategist will lead customer deployments, manage post-sale relationships, drive upsell opportunities, and collaborate with various teams to enhance product use in defense and space sectors.

The After School Educator will manage after-school programs, assist with curriculum implementation, ensure children's safety, and create a fun learning environment.

The Engagement Manager will lead customer relationships, oversee implementation of AI solutions, manage stakeholder needs, and ensure customer success in a fast-paced environment.

The Client Development Manager drives client development and growth in Site & Infrastructure and Surveying markets, fostering key relationships, strategizing pursuits, and shaping growth strategy for public and private sectors.

Manage email fundraising strategies for political and nonprofit clients, mentor junior team members, and produce effective email communications. Role involves writing, client coordination, and data analysis.

The Neuropsychologist will conduct comprehensive evaluations, interpret tests, supervise psychometrists, and collaborate with care teams to inform treatment for mental health clients.

Own end-to-end success for a portfolio of strategic enterprise accounts: build success plans, drive adoption, coordinate cross-functional resources, lead executive business reviews, monitor customer health, identify risks and expansion opportunities, and cultivate advocacy to maximize retention and value.