Top Customer Success & Experience Jobs in Washington DC,

Provide technical support for customers using Proofpoint AI Security solutions, resolving issues via tickets, phone, email, and chat while diagnosing software and hardware problems.

Manage client engagements, support software product development, lead user training, and build relationships with clients to ensure effective implementations and growth opportunities.

Lead and manage a Client Services team delivering eDiscovery projects; serve as primary client liaison, ensure service delivery, resolve complex issues, manage budgets/forecasting, drive process improvements, and develop subject-matter expertise in client tools.

As a Product Guide, you will deliver exceptional customer service, share product knowledge, and support store initiatives while providing a memorable brand experience.

The Project Associate supports breach response operations, coordinates data intake and analysis, collaborates with teams, and ensures quality control and documentation compliance.

Provide support for HSPD-12 and PACS issues, manage PCIF consumables and equipment, assist cardholders with access issues, and maintain documentation for PIV card processes.

The Engagement Manager for Special Projects at Gallatin is responsible for managing customer relationships, ensuring technology adoption, leading project teams, and delivering AI/ML solutions to support customer objectives.

The Hill Summer Editorial Intern will write and report on national politics, assist reporters, and participate in events at Congress while managing clerical tasks.

The Account Director will manage enterprise customer accounts, drive sales growth, ensure renewals, identify upselling opportunities, and collaborate with internal teams to enhance services.

Manage post-sale relationships for an assigned enterprise customer base, focusing on onboarding, enablement, adoption, renewals, retention, upselling, and cross-selling. Partner with sales, solutions architecture, marketing, finance, and operations teams to resolve issues, identify growth opportunities, communicate product value, and maintain customer and pipeline records in Salesforce. Act as a trusted advisor and advocate while analyzing customer feedback and improving the overall service experience.