Top Customer Success & Experience Jobs in Washington DC,

Manage relationships with public-sector SaaS clients, drive product adoption and retention, mitigate account risks, exceed customer success targets, gather feedback, collaborate with Sales and Development, and identify upsell opportunities. The role requires strong communication, relationship-building skills, and regional and national travel to client events.

Manages Meritain’s alternative health and advocacy partner portfolio, serving as the operational contact for vendors and internal stakeholders. Responsibilities include relationship management, performance monitoring, issue resolution, governance, implementation support, escalations, process improvement, and cross-functional coordination. The role also supports sales enablement and growth initiatives while improving client, member, and partner experiences.

Lead strategic enterprise customer engagements from implementation through renewal. Serve as the primary customer contact, support onboarding and training, deliver analytical business-value reviews, drive adoption and expansion, manage executive relationships, gather product feedback, and mentor Customer Success Managers. The role requires strong analytical, consultative, project-management, relationship-building, and communication skills in a hybrid Washington, DC environment.

Leads strategic customer success across the AMECS region, owning account outcomes, executive relationships, adoption, renewals, risk management, and growth. Coaches and develops regional CSMs, improves operating processes, and partners with Sales, Product, Support, and Services. Translates broadcast and media technology into measurable customer value while guiding modernization involving cloud, IP, SaaS, and integrated production workflows. Uses customer intelligence, reporting, and operational governance to scale Customer Success practices and influence global strategy.

Own renewal, retention, and expansion revenue across high-value hospitality customer accounts. Build multi-year account strategies, lead contract negotiations, manage executive relationships, identify cross-sell opportunities, monitor account health, conduct executive business reviews, maintain Salesforce forecasts, and partner with internal teams to inform product and go-to-market strategy. Requires hospitality experience and senior strategic account management expertise.

Own strategic relationships with global enterprise hotel brands, coordinating deployments, adoption, account planning, executive business reviews, risk mitigation, and expansion opportunities. Partner cross-functionally with Implementation, Sales, Product, Engineering, and Support teams to drive customer outcomes, resolve escalations, influence the roadmap, and develop customer advocacy.

Manages a complex public-sector customer portfolio by driving onboarding, product adoption, value realization, retention, renewals, and expansion. Uses usage telemetry and customer health insights to identify risks and opportunities, develops success plans, leads executive engagement and escalations, and supports modernization initiatives. Partners cross-functionally, advocates for customers, and mentors other Customer Success Managers while contributing to scalable playbooks and success frameworks.

Lead strategic customer success for large enterprise accounts: build C-level relationships, drive adoption and renewals, execute success plans and SBRs, coordinate cross-functional teams, surface product feedback, and identify expansion opportunities to maximize customer value.

Own strategic relationships with enterprise SaaS customers, driving adoption, measurable value, customer health, retention, renewals, and expansion. Lead executive business reviews, success planning, escalations, forecasting, and cross-functional coordination across Sales, Support, Product, and Professional Services. Manage complex financial-services accounts and translate technical capabilities into business outcomes while maintaining commercial accountability for portfolio performance.

Manages the health, retention, and growth of a healthcare client portfolio. Builds executive relationships, leads client communications, develops recovery and retention strategies, and owns NPS activities. Identifies and closes expansion opportunities, negotiates renewals and pricing, supports billing and collections, audits accounts, and maintains CRM records. Requires collaboration across product, support, enrollment, professional services, finance, and leadership. The role is remote with approximately 20–30% travel.