We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
*Open to fully remote anywhere in the U.S. or hybrid work location for this role*
Position Summary
The Senior Analyst, Account Management is responsible for the day-to-day management and support of Meritain's Alternative Health & Advocacy Solutions partner portfolio, including navigation, advocacy, and point solution vendors. This role serves as a primary operational contact for assigned partners and internal stakeholders, driving service excellence, issue resolution, partner accountability, and ongoing relationship management.
The individual will partner closely with Account Executives, sales leadership, client management teams, implementation teams, and operational stakeholders to support partner performance, facilitate cross-functional collaboration, and execute strategic initiatives that improve client, member, and partner experience. Responsibilities include monitoring operational performance, coordinating issue remediation, supporting implementations and escalations, maintaining governance processes, identifying opportunities for improvement, and contributing to sales enablement and growth initiatives.
The ideal candidate demonstrates strong relationship management skills, operational acumen, project coordination capabilities, and the ability to navigate complex stakeholder environments while supporting innovative healthcare solutions.
Required Qualifications
- 3+ years of account management, client management, healthcare operations, project management, or related experience.
- Experience managing operational relationships with clients, vendors, business partners, or cross-functional stakeholders.
- Demonstrated ability to coordinate issue resolution and drive outcomes across multiple functional teams.
- Strong written and verbal communication skills, including the ability to facilitate meetings and present information to diverse audiences.
- Experience analyzing operational performance, identifying trends, and developing actionable recommendations.
- Proven ability to manage multiple priorities and deliver results in a fast-paced environment.
- Proficiency with Microsoft Office applications, including Excel, PowerPoint, Teams, and Outlook.
- Strong organizational skills with attention to detail and follow-through.
- Ability to work independently while fostering collaboration across teams and business partners.
Preferred Qualifications
- Experience within the healthcare, health plan, TPA, benefits administration, navigation, advocacy, point solution, or vendor management environment.
- Knowledge of healthcare benefits, claims administration, member advocacy, clinical navigation, care management, or related healthcare solutions.
- Experience supporting partner governance, operational reviews, performance scorecards, or service delivery oversight.
- Experience participating in implementations, product launches, process improvement initiatives, or remediation efforts.
- Familiarity with sales support activities, RFP responses, finalist presentations, and sales enablement efforts.
- Experience working with external vendor partners and holding partners accountable to contractual and operational commitments.
- Project management experience, including maintaining action plans, issue logs, risk trackers, and stakeholder communications.
- Experience collaborating with executive leadership and presenting operational updates to senior stakeholders.
Education
- Bachelor's degree in Business Administration, Healthcare Administration, Communications, Project Management, Marketing, or a related field; or equivalent combination of education and relevant work experience.
- Advanced coursework, certifications, or professional development in project management, healthcare administration, account management, or business operations preferred.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46,988.00 - $122,400.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 3+ years of account management, client management, healthcare operations, project management, or related experience
- Experience managing operational relationships with clients, vendors, business partners, or cross-functional stakeholders
- Ability to coordinate issue resolution and drive outcomes across multiple functional teams
- Strong written and verbal communication skills, including meeting facilitation and presenting to diverse audiences
- Experience analyzing operational performance, identifying trends, and developing actionable recommendations
- Ability to manage multiple priorities and deliver results in a fast-paced environment
- Proficiency with Microsoft Office, including Excel, PowerPoint, Teams, and Outlook
- Strong organizational skills with attention to detail and follow-through
- Ability to work independently while fostering collaboration across teams and business partners
- Experience in healthcare, health plans, TPA, benefits administration, navigation, advocacy, point solutions, or vendor management
- Knowledge of healthcare benefits, claims administration, member advocacy, clinical navigation, care management, or related healthcare solutions
- Experience supporting partner governance, operational reviews, performance scorecards, or service delivery oversight
- Experience with implementations, product launches, process improvement initiatives, or remediation efforts
- Familiarity with sales support, RFP responses, finalist presentations, and sales enablement
- Experience working with external vendor partners and holding them accountable to contractual and operational commitments
- Project management experience with action plans, issue logs, risk trackers, and stakeholder communications
- Experience collaborating with executive leadership and presenting operational updates to senior stakeholders
- Bachelor’s degree in Business Administration, Healthcare Administration, Communications, Project Management, Marketing, or a related field, or equivalent education and relevant work experience
- Advanced coursework, certifications, or professional development in project management, healthcare administration, account management, or business operations
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
