Title: Information Technology Associate I (Junior)
Clearance Type: None
Responsibilities (including but not limited to):
- Assist with installing, configuring, and maintaining hardware, software, and peripheral equipment.
- Perform basic troubleshooting steps for common technical issues and escalate more complex problems as needed.
- Provide first level technical support to end users, including account assistance, system access, and general IT inquiries.
- Monitor system performance and report irregularities or issues to senior team members.
- Support routine system maintenance, patching, and updates under guidance.
- Document work performed, including troubleshooting actions, resolutions, and updates to system records.
- Adhere to established cybersecurity and information assurance protocols to protect system integrity and sensitive data.
- Assist in maintaining inventory and tracking IT equipment.
- Collaborate with team members to ensure effective and timely IT support across NAVSEA program offices.
- At least 0-4 years of experience in IT support or a related field.
- A minimum of four (4) years of additional relevant experience may satisfy degree requirements.
- Basic understanding of computer hardware and software, fundamental networking concepts, basic troubleshooting skills, and the ability to obtain and maintain a Security+ certification.
Skills Required
- 0-4 years of experience in IT support or a related field
- Four (4) years of additional relevant experience may satisfy degree requirements
- Basic understanding of computer hardware and software
- Fundamental networking concepts
- Basic troubleshooting skills
- Ability to obtain and maintain Security+ certification
What We Do
We are a provider of Information Technology (IT) professional services, software solutions and professional development training. Our core competencies evolved from leveraging IT enablers for knowledge management with an emphasis on Web Based Knowledge Portals and Portal Services, Server/System Services, SharePoint Development and System Administration and SQL Server Services. Our capabilities have expanded to include software development, technical training support and field support services. Our Mission Combine technical expertise, innovative approaches, and operational experience to solve our customers’ most complex challenges. Our Vision A corporate family driven to lead globally with innovative vision, flawless execution, continuous adaptability and a profound appreciation for the missions we serve. Guiding Principles Satisfy the customer – “Exceed expectations” Set the Example – “Be out front” Be Responsive – “Timing is everything” Persevere – “Find a way” Please also visit PTP Talent Acquisition on LinkedIn www.linkedin.com/in/ptptalentacquisition
