Top IT Support & Helpdesk Jobs in Washington DC,

Provide first-level IT support: install/configure hardware and software, perform basic troubleshooting, monitor systems, assist with maintenance/patching, document work, and track IT inventory while following cybersecurity protocols.

12-week internship supporting internal IT: troubleshoot hardware/software, analyze and improve workflows, develop automation scripts, assist MDM and cloud administration (GCP/AWS/Mosyle/Intune), set up monitoring, document systems/assets, report on trends, and support security incident response.

Provide desk-side IT support and troubleshoot hardware/software issues, monitor ACD and help-desk tickets, perform new-hire setups, AV support, office moves, imaging and driver installs, assist with mobile device support and regional projects, and follow IT policies while participating in pre-pilot testing.

Lead a global storage team to operate and maintain enterprise storage (SAN, NAS, object, cloud). Ensure SLA compliance, backups/replication, DR/COOP exercises, patch and security management, POA&M, CDRL delivery, blue/green deployments, and continual service improvement in a classified environment.

Provide Tier 1 and Tier 2 support for enterprise business applications (Salesforce, NetSuite, Dayforce, etc.), triage and escalate incidents, maintain SLAs and documentation, assist end users, communicate outages/changes, and collaborate with product owners to reduce support volume and test releases.

Lead on-site IT operations for enterprise infrastructure in a 24/7 mission environment: supervise operations staff, coordinate incident response, monitor systems, drive service continuity, manage documentation, and liaise with customers and stakeholders to ensure availability and compliance in a classified environment.

Provide Tier 2 bilingual (Korean/English) IT helpdesk support for Windows devices and Office suite, troubleshoot Active Directory (accounts, GPOs, permissions), handle escalations, perform onboarding/offboarding, support software deployment/patching, maintain tickets in service management systems, provide on-site and off-hour VIP support, and recommend long-term fixes and process improvements to ensure IT security compliance.

Provide on-site desktop support for up to 500 end users (PC and Mac), troubleshoot hardware and software issues, maintain printers/print services and secure print software, record incidents in ServiceNow, install/maintain MS Office suite and related applications, and deliver user training and QA for print services.

Provide in-person Tier 1 IT support at a walk-up service desk: greet users, triage and resolve technical issues, perform password resets and peripheral troubleshooting, document incidents in BMC Remedy, and communicate solutions clearly to minimize downtime.

Design, configure, and test the Oracle Cloud HCM HR HelpDesk module for federal clients. Gather and analyze requirements, perform fit-gap analysis and CRPs, create functional design documents for RICEFW, map legacy fields for conversion, execute unit testing, triage defects, liaise between clients and development, and support end-user training and implementation activities.