Top IT Support & Helpdesk Jobs in Washington DC,

Provide Tier 2 technical support and own escalations across devices, apps, and cloud platforms. Administer enterprise SaaS (Google Workspace, Atlassian, Okta, Jamf, Slack), perform root cause analysis, build SOPs/KB content, partner with cross-functional teams, and use automation and generative AI responsibly to reduce tickets and improve service.

Provide technical support for Self-managed and GitLab.com customers via tickets and calls; troubleshoot Linux systems and GitLab installations; write bug reports, documentation, and fixes; collaborate with Product, Development, Infrastructure, and Customer Success; participate in on-call rotations and hiring processes.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Serve as the primary technical support contact for customers: troubleshoot Windows and macOS issues, configure and debug antivirus and management tools, escalate incidents, follow up to resolution, update documentation, and continuously learn product and internal procedures to maintain high CSAT.

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provide end-user technical support across a cloud-based environment: troubleshoot Windows and Mac endpoints, mobile devices, printers, and conference room AV; manage device provisioning with Intune/Autopilot; administer user accounts, MFA, and access via Entra ID and Okta; maintain asset inventory and knowledge base; escalate complex issues and support IT projects to improve services.

Provide advanced technical escalation support for Sentrycs solutions across North America: troubleshoot software-hardware, networking and RF issues; perform root cause analysis; collaborate with R&D/Product/Field teams; support remote deployments; analyze logs and network traffic; create documentation and participate in validation and continuous improvement.

Administer and sustain enterprise Active Directory forests, domains, trusts, replication, GPOs, DNS, and authentication services. Provide Tier 2/3 troubleshooting, domain controller deployments, schema updates, AD health monitoring, patching and STIG-based compliance, documentation, and cross-team collaboration to support secure identity services for mission systems.