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Top IT Support & Helpdesk Jobs in Washington DC,
Artificial Intelligence • Hardware • Healthtech • Software
Provide Tier 2 remote technical support and network assessments for hardware and software solutions. Triage escalations from Tier 1, engage customers and internal teams, maintain documentation, monitor network performance, and assist Senior Engineers with custom requirements and deployment best practices.
Top Skills:
BashCommand-Line InterfacesFirewallsiOSLinuxmacOSNetwork Monitoring ToolsPythonRoutersSwitches
Healthtech
The Manager, Databases and IT leads database management and IT strategy, primarily using Salesforce and other systems to support organizational needs and improve processes.
Top Skills:
ClickupExcelGoogle DriveGoogle SheetsSalesforceSOQLSQL
Big Data • Cloud • Hardware • Software • App development
The Systems Administrator will manage and support Microsoft technologies, architect solutions, troubleshoot issues, and ensure security and reliability of environments.
Top Skills:
Active DirectoryAnsibleAzureClaudeEntra IdExchange OnlineExchange ServerMicrosoft M365Office 365Power AutomatePower PlatformPowershellServicenowSharepointSQL ServerTeamsWindows Server
Legal Tech
The IT Learning Specialist trains firm personnel on software applications, creates instructional materials, and provides productivity coaching to enhance technology use in legal contexts.
Top Skills:
Adobe CaptivateCamtasiaLearning Management System (Cornerstone)Microsoft EdgeMicrosoft Office 365Ms TeamsNetdocumentsOnenoteSharepointSnagitWindows 11
Information Technology • Software
Manage a 10–15 person deskside support team for DOJ in Washington, DC. Ensure delivery of Tier-2/3 services, SLA adherence, escalations, ServiceNow ticketing and reporting, knowledge base development, hiring and performance management, customer liaison, and occasional local site travel.
Top Skills:
Active DirectoryItilServicenowServicenow ItsmVideo ConferencingWindows
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Biotech
Responsible for implementing complex automation systems in diagnostics laboratories, providing technical guidance and troubleshooting support to customers and field teams.
Top Skills:
Diagnostics Laboratory InstrumentationMS OfficeNetwork Communication
Fitness • Software
The Technical Operations Support Specialist will troubleshoot technical issues, support users, manage tickets, and collaborate with teams to improve processes and enhance member satisfaction.
Top Skills:
Aws S3PythonSalesforceServicenowSQL
Information Technology • Software
The role involves working with ServiceNow in various capacities, including project management, development, and testing. Responsibilities vary based on specific position such as Tech Lead or Developer.
Top Skills:
Servicenow
Information Technology • Consulting • Defense
The NOSC Infrastructure Watch Officer monitors DHS networks, manages incident resolution, coordinates with Tier 1 support, and provides updates to leadership on network operations and outages.
Top Skills:
ServicenowSpectrum
Financial Services
Administer and optimize the Nexthink platform: build dashboards, investigations, workflows and automations; validate telemetry; monitor device and application performance; partner with product owners to translate requirements; produce reporting, runbooks, and one-click remediations to improve digital employee experience.
Top Skills:
Active DirectoryAPIsApptioAzure AdCloudExcelIntuneJAMFJira CloudmacOSMicrosoft TeamsNexthinkNqlPower BIPowershellSaaSServicenowTableauWindows
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Top Companies in Washington DC, Hiring Operations & Support Roles
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