Top IT Support & Helpdesk Jobs in Washington DC,

Provide Tier 2 remote technical support and network assessments for hardware and software solutions. Triage escalations from Tier 1, engage customers and internal teams, maintain documentation, monitor network performance, and assist Senior Engineers with custom requirements and deployment best practices.

The IT User Support Specialist provides technology support, oversees system setups, maintains inventory, and resolves user issues in a fast-paced office environment.

The Endpoint Applications Specialist supports, customizes, and implements core endpoint applications while providing Tier 3 support and managing application rollouts and upgrades.

The role involves designing, configuring, and enhancing ITSM solutions on the ServiceNow platform, focusing on ITIL-aligned digital workflows and client engagement.

The ServiceNow ITOM Consulting Manager will execute technical configurations, develop integration solutions, ensure solution quality, and engage in client workshops, requiring strong ServiceNow ITOM expertise.

The Patching System Administrator role involves managing patch deployments, troubleshooting system issues, and coordinating customer support in a 24/7 IT environment.

The Manager, Databases and IT leads database management and IT strategy, primarily using Salesforce and other systems to support organizational needs and improve processes.

The Systems Administrator will manage and support Microsoft technologies, architect solutions, troubleshoot issues, and ensure security and reliability of environments.

The IT Learning Specialist trains firm personnel on software applications, creates instructional materials, and provides productivity coaching to enhance technology use in legal contexts.

Responsible for implementing complex automation systems in diagnostics laboratories, providing technical guidance and troubleshooting support to customers and field teams.

The role involves working with ServiceNow in various capacities, including project management, development, and testing. Responsibilities vary based on specific position such as Tech Lead or Developer.

The NOSC Infrastructure Watch Officer monitors DHS networks, manages incident resolution, coordinates with Tier 1 support, and provides updates to leadership on network operations and outages.