Top IT Support & Helpdesk Jobs in Washington DC,

Administer and customize SharePoint resources, support organizational information needs, troubleshoot SharePoint functionality, and coordinate support activities. The role requires Microsoft Office Suite and Windows Server proficiency, information security best practices, responsible handling of sensitive data, U.S. citizenship, a Secret clearance, and federal background-check eligibility.

Provides senior onsite and remote IT help desk support for GSA users, resolving tickets involving Windows, macOS, smartphones, email, applications, passwords, network connectivity, hardware, and software. Documents resolutions, maintains audit trails and metrics, escalates complex issues, coordinates with other departments, and supports VIPs and executives. The role also monitors team productivity and quality, provides customer feedback, and may perform administrative support duties.

Administer and sustain enterprise SaaS platforms, including configuration, security controls, identity integrations, licensing, data governance, monitoring, incident management, reporting, and vendor coordination. Configure SSO through Microsoft Entra and Okta, support SCIM provisioning, maintain FedRAMP and NIST-aligned controls, manage audit evidence, and coordinate platform changes under ITIL practices. The role also supports license utilization, compliance documentation, data retention, DLP, eDiscovery, and SaaS incident response for a federal government customer.

Provides Tier 2 technical support and systems administration, troubleshooting enterprise IT issues, documenting solutions, collaborating on advanced resolutions, and supporting after-hours or on-call needs. The role is onsite in Washington, DC, requires U.S. citizenship, an active Top Secret clearance with SCI eligibility, and DoD 8140 IAT II compliance.

Supports the company’s onsite IT environment, including identity systems, Microsoft 365, endpoints, cloud services, networks, and security controls. Responsibilities include troubleshooting, Entra ID and Intune administration, firewall and DNS support, scripting and automation, change management, documentation, compliance support, technology evaluation, and cross-functional technical assistance. The role will progressively own technology areas and initiatives while improving reliability, security, and operational efficiency.

Provides technical publishing support for federal government reports and findings. Responsibilities include remediating Section 508-compliant PDFs and forms, formatting print reports in Adobe InDesign, developing Word VBA automation, resolving ServiceNow tickets, meeting SLAs, and modernizing manual publishing workflows toward cloud-based, HTML-oriented, and AI-enabled processes. The role also requires client communication, workload ownership, proactive risk reporting, and collaboration with government and contractor teams.

Provides junior-level IT support for Department of State systems, including ticket triage, desktop and mobile device support, Government-Furnished Equipment, application deployment, infrastructure and network administration assistance, web services, account provisioning, documentation, and change management. The role works under senior staff supervision and requires an active Secret clearance, basic troubleshooting knowledge, and willingness to develop skills across multiple IT domains.

Serve as the Microsoft 365 subject matter expert, providing advanced user support, executive assistance, training, collaboration platform administration, Power BI dashboards, Excel analytics, project reporting, workflow modernization, document management, and business process improvement. Administer SharePoint Online and OneDrive, create knowledge resources, and partner with service desk, infrastructure, cybersecurity, and engineering teams to improve technology adoption and organizational efficiency.

Administers and maintains enterprise applications for high availability, security, and performance. Responsibilities include application deployment, upgrades, patching, planning, testing, user support, troubleshooting, audit evidence preparation, Windows patching, and process documentation. The role also identifies improvement opportunities and collaborates with technical teams to resolve system issues.

Senior ITSM Analyst responsible for implementing Knowledge-Based Resolution and modernizing Smart IT workflows within the Helix ecosystem. The role owns solution design, configuration, testing, deployment, knowledge management integration, workflow optimization, technical documentation, stakeholder collaboration, change enablement, and performance reporting. Candidates need extensive Helix/Remedy ITSM experience, Smart IT administration expertise, ITIL knowledge, and experience with incident, problem, change, and service request workflows.