Top Operations & Support Jobs in Washington DC,

AASHTO is accepting resumes and cover letters for potential full-time opportunities across engineering, policy, software, quality assurance, communications, technology, publications, finance, and meeting planning. Positions are based in Washington, DC, or Frederick, MD, with hybrid schedules available for most roles. Specific responsibilities and qualifications vary by division.

Support EXIM’s implementation, administration, configuration, testing, and ongoing operation of the GO.gov federal travel management system. Troubleshoot workflows, user profiles, approvals, vouchers, and system defects; coordinate with GSA, IBM, and agency stakeholders; manage tickets and issue tracking; support the transition from Concur; develop documentation and training; and provide project reporting, testing, and change-management assistance.

Provides Tier 1 and Tier 2 support for on-site and remote employees while administering Microsoft 365, Intune, Entra ID, SharePoint Online, and endpoint devices. Manages onboarding, offboarding, device inventory, access, compliance, and documentation. Supports Zero Trust, SOC 2 readiness, Copilot adoption, conference-room AV, and office technology. Coordinates with the managed services provider and vendors, resolves tickets through completion, and maintains Washington, DC office systems.

Leads strategic and operational oversight for youth programs in Prince George’s County. Manages staff and budgets, monitors outcomes, supports grant compliance and data-driven improvement, develops community and government partnerships, advocates for youth-focused initiatives, and ensures high-quality services. Requires nonprofit management experience, strong leadership and communication skills, flexible scheduling, background clearances, and local or regional travel.

Manage Safeguards incidents from declaration through closure, serving as incident commander and coordinating Legal, Communications, Policy, Security, Engineering, research, and threat intelligence teams. Triage urgent enforcement requests, oversee on-call coverage, maintain incident records and metrics, lead post-incident reviews, and track corrective actions. The role also develops runbooks, improves incident response processes, and partners with engineers to automate triage and routing. Rotating after-hours and weekend coverage is required.

Serve as operating partner to the Missionforce CEO, building the operating model, planning and reporting processes, business cadence, governance, and cross-functional accountability. Lead organizational design, resource planning, financial forecasting, productivity, compliance, large public-sector engagements, and operations-team development. Translate strategy into measurable execution plans while partnering with executives, customers, government stakeholders, and internal functions.

Manage and automate Windows and Mac infrastructure, office networks, SaaS applications, endpoint deployments, Microsoft environments, security controls, and user support. Lead system implementations, migrations, process improvements, issue escalations, documentation, training, and technology projects. Collaborate with leadership on strategic planning, resource allocation, compliance, and operational frameworks. Provide senior-level support for hardware, software, connectivity, AV systems, and business applications. Travel to other offices up to 10% of the time.

Deploy and support the FarSpan platform in secure government environments, managing requests, configurations, access, data transfers, health checks, monitoring, and status reporting. Follow and improve runbooks, document results, escalate issues, and maintain an operational improvement backlog. Collaborate with product teams to translate recurring challenges into platform enhancements. The role requires technical troubleshooting, procedural accuracy, clear documentation, and occasional travel to customer sites.

Supports the WMATA Chief of Staff office through research, data analysis, report and presentation preparation, meeting participation, project planning, and cross-functional collaboration. Interns gain exposure to executive operations, Board and stakeholder engagement, strategic initiatives, transit functions, safety policies, and public service. Assignments may vary by department and include administrative, technical, operational, or business functions.

Analyzes operational metrics, budgets, KPIs, benchmarks, trends, and risks to support decision-making and improve efficiency. Maintains business planning tools, validates reporting data, supports capital improvement planning, prepares regulatory and management reports, and recommends process improvements. Collaborates across departments, provides analytical support for SCADA and Maximo systems, maintains operational documentation, assists with strategy development, and conducts basic training.