Top Tech Jobs & Startup Jobs in Washington DC,

Leads end-to-end product design for complex digital products, translating ambiguous business and technical requirements into scalable user experiences, interaction models, system behaviors, and high-fidelity prototypes. Collaborates with product, engineering, clients, and executives; uses AI-assisted prototyping, user research, and design systems to validate solutions and support implementation. Mentors designers and influences product strategy while working autonomously in technically complex environments.

Develop, execute, optimize, and analyze paid search and social campaigns across multiple platforms. Manage organic social strategy, content creation, publication, audits, and recommendations for Pivot and client accounts. Track conversions using Google Tag Manager and Google Analytics, monitor digital trends, develop generative search optimization expertise, create educational resources, and contribute to client strategy and creative initiatives.

Leads the Nordic Customer Lifecycle Management capability across acquisition, onboarding, engagement, retention, and win-back. Owns lifecycle strategy, customer engagement models, omnichannel experience principles, and cross-market alignment. Manages three chapter leaders and approximately 20 specialists while partnering with Sales, Product, Partnerships, CRM, Analytics, Tribes, and business stakeholders. Translates business ambitions into scalable frameworks, drives measurable customer and business outcomes, and coaches leaders within a matrix organization.

Own the agency’s creative output across visual identity, campaign and web design, brand strategy, copywriting, video, and motion. Lead creative direction in client engagements, strategy sessions, and new business pitches while setting quality standards and shaping the agency’s market presence. This senior individual contributor role offers autonomy, remote flexibility, and a path toward building and leading a creative team.

Own Egnyte’s Financial Services and Insurance product strategy, translating industry workflows into product use cases, requirements, and priorities. Influence product managers’ roadmaps, define AI agents and document extraction capabilities, support strategic customers and sales opportunities, and collaborate on positioning, go-to-market strategy, and success metrics. Represent the company at industry events and customer advisory sessions.

Own and grow client account portfolios as a strategic partner and general manager. Lead cross-functional teams to deliver business outcomes, mitigate risks, shape innovative solutions, and drive profitable, long-term account growth while aligning internal teams and executive stakeholders.

Manage employer accounts as the primary post-sale contact, drive retention, reduce churn, identify expansion opportunities, and support account growth. Lead account reviews, trainings, webinars, demos, and strategic engagements. Educate customers on recruiting best practices, coordinate cross-functional teams, and implement process improvements within the employer success function.

Lead and support customer implementations of Amtech ERP software, including requirements gathering, solution configuration, process documentation, testing, user training, troubleshooting, and go-live support. Partner with customers on solution design, deliver ERP knowledge transfer, identify delivery risks, support proposals and presales activities, and contribute to implementation standards, process improvement, and peer mentoring. Travel up to 50% is required.

Own renewal and expansion outcomes across a high-volume portfolio of SMB SaaS accounts. Manage GRR and NRR targets, forecast and document pipeline activity in the CRM, negotiate contract expansions, identify upsell and cross-sell opportunities, and engage customers throughout renewal and growth conversations. Partner with Customer Success Specialists, Product, Sales, Service Delivery, and Customer Experience to improve account health, product adoption, and execution. Surface customer feedback, manage risks, and contribute to SMB growth strategy.

Own inbound leads from qualification through close, expand product usage within existing accounts, and drive upsell and cross-sell opportunities. Partner with Marketing, Field Sales, and Channel teams on campaigns, outreach sequences, webinars, account research, and trial coordination. Maintain accurate CRM records, forecasts, and competitive intelligence while supporting retention and customer experience. The role serves research and life-science customers and requires understanding of DNA sequencing technologies.