Top Tech Jobs & Startup Jobs in Washington DC,

Lead and grow a regional B2B SaaS Product Support team, improve support processes and tooling, resolve escalated technical issues, partner with Product/Engineering/Customer Success, monitor KPIs, and drive team development.

Support TEA OnePlan and IDS initiatives by inventorying data systems, creating vendor-ready data maps, assessing data quality, and designing scalable Ed-Fi-aligned data integration strategies. Gather and document business and system requirements (Modern Requirements), process flows, UI mock-ups, and translate into functional requirements for vendor development. Support related IDS workstreams like LASO, GSA, and OneSystem.

Process and audit semi-monthly payroll for multi-state, multi-entity operations; maintain tax compliance and filings; manage payroll data updates, reporting, reconciliations, employee inquiries, and cross-functional payroll support.

Manage the full sales cycle for CentralReach Education products: run demos, close deals, maintain Salesforce records, understand client challenges, and consistently exceed quotas using a sales tech stack. Travel up to 20% for client onsite visits and conferences.

Supervises the Workers' Compensation team, assists with process improvements, employee training and development, and resolves departmental issues.

Serve as primary contact for strategic law firm clients to drive adoption, retention, and expansion. Lead QBRs, success planning, and cross-functional issue resolution. Provide guidance on billing, reporting, integrations, and document automation. Identify upsell opportunities, mentor a small team of Client Success Managers, and contribute to Client Success playbooks and scalable engagement programs.

Lead and scale HYPR's Customer Success organization to drive post-sales deployments, retention, expansion, onboarding efficiency, product adoption, and customer satisfaction. Partner with Sales, Support, Product, and Engineering to resolve issues, capture customer feedback, and turn customers into references while pursuing revenue growth and operational improvements.

Strategic HR Business Partner advising Engineering, Research, Product Strategy, and Technical Operations on organizational design, workforce planning, leadership coaching, performance management, compensation, employee experience, and HR operations. Build people programs, drive talent and succession planning, partner with recruiting and legal, leverage people data and AI tools, and serve as a Rippling administrator to scale processes across globally distributed technical teams.

Administer and optimize private cloud virtualization platforms (VMware, Nutanix, Hyper-V); perform maintenance, patching, vulnerability remediation; troubleshoot Windows and Linux; collaborate with networking and security teams; develop automation (PowerShell/Bash/Python); maintain documentation; participate in shift rotations and 24/7 on-call support to improve platform reliability and performance.

Partner with Product Designers and Engineers to build high-fidelity interactive prototypes, reusable components, and tooling. Introduce and evaluate AI and modern technologies to improve design workflows, document best practices, and mentor teams to elevate design quality and implementation.