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The Staff Data Engineer will design and build data pipelines, reports, and tooling for the Concepts Lab, ensuring reliable AI systems and leading data modeling and analytics efforts. The role requires extensive experience in production data systems and collaboration across teams to transition concepts into production.

Lead discovery, scoping, and delivery of a multi-workstream platform migration spanning partner portals, consumer booking flows, and retailer integrations. Define roadmap, protect 80%+ revenue retention, make authentication/payments tradeoffs, coordinate engineering/commercial/partners, and deliver production-quality solutions on a constrained timeline.

The Junior Software Engineer will engage in the software development life cycle, perform hands-on coding, diagnose product issues, and contribute to software deployment.

Manage full-cycle recruitment, onboarding, HRIS and payroll coordination, employee relations, benefits administration, compliance, and employee engagement for ~100 employees. Serve as trusted advisor, mentor HR staff, and drive HR initiatives alongside CHRO and managers.

The Helpdesk Support Specialist provides technical support for PC/MAC and mobile devices, manages helpdesk queues, troubleshoots network issues, and ensures customer service. Responsibilities include application and telecom support, maintaining cybersecurity compliance, and inventory monitoring.

Configure, maintain, test, analyze and troubleshoot business application systems for Federal Reserve payment services. Manage customer setups, account/settlement relationships, investigate complex production issues (including cyber incidents), coordinate stakeholders, lead projects and testing, provide training and documentation, and meet SLAs for Fedwire, FedNow and related systems.

Manage a high-volume book of existing SaaS customers to drive upsell and expansion revenue. Prospect for whitespace, execute territory plans, own customer relationships end-to-end, coordinate with Customer Success, Support, and Renewals, and maintain CRM and sales records to ensure retention and growth.

Own end-to-end catalog QA and retailer validation to ensure product data accuracy and compliance. Partner with Product, Engineering, BD, and Customer Success to accelerate brand onboarding, troubleshoot marketplace issues, design AI prompts/rules, and build scalable workflows and automations to reduce manual effort.

Lead product strategy and execution: discover customer needs, define requirements and prototypes, prioritize roadmaps, work with engineering to deliver features, drive launches and go-to-market, and evangelize products while soliciting customer feedback to improve experience and growth.

The Account Manager is responsible for managing buyside accounts, subscription renewals, upselling, and ensuring excellent client relations and retention.