We are looking for an experienced AI Product Manager who is passionate about building intelligent products customers love. You will join a dynamic, fast-paced environment and work with cross-functional teams - engineering, data science, design, and go-to-market - to design, build, and launch AI-powered products that deliver our company's vision and strategy. This role sits at the intersection of applied AI/ML, customer outcomes, and business strategy: you'll define what we build, why we build it, and how we measure success in a rapidly evolving AI landscape.
What You Will Be Doing
- Own the AI product roadmap - including LLM-powered features, predictive models, agentic workflows, and ML-driven automation - translating customer needs into a prioritized, outcome-driven plan.
- Develop a deep understanding of customer experience, identify product gaps where AI can deliver disproportionate value, and generate new ideas that grow market share, improve customer experience, and drive growth.
- Partner closely with data scientists, ML engineers, and software engineers to scope models, evaluate tradeoffs between accuracy, latency, cost, and UX, and ship with quick time-to-market and optimal resources.
- Translate product strategy into detailed requirements and prototypes, including user stories, MVP scope, acceptance criteria, model evaluation criteria, and KPI frameworks tied to measurable customer outcomes.
- Define and monitor AI feature success metrics - including model performance (precision, recall, accuracy), user adoption, and business impact - through dashboards and regular reporting to executive leadership.
- Conduct structured buy / build / partner analysis for new AI capabilities, including evaluation of foundation model providers, third-party AI vendors, and open-source alternatives.
- Scope and prioritize activities based on business and customer impact, balancing near-term wins with longer-horizon AI investments.
- Drive product launches in collaboration with marketing, PR, executives, and other PM team members - including positioning AI capabilities clearly and avoiding overpromising.
- Evaluate promotional plans to ensure messaging accurately conveys AI capabilities and limitations, and is consistent with the broader product line strategy.
- Act as an AI product evangelist - both internally and externally - to build awareness, understanding, and trust in our AI capabilities.
- Represent the company by visiting customers to solicit feedback on AI features, observe real-world use, and surface opportunities for the next wave of intelligent product capabilities.
Your Qualifications
Required
- BS/MS degree in Computer Science, Engineering, Data Science, or equivalent practical experience.
- 3-5 years of proven product management experience, with at least 1-2 years owning AI/ML-powered product features in a SaaS environment.
- Proven track record of managing all aspects of a successful product throughout its lifecycle - from discovery through launch and iteration.
- Demonstrated ability to develop product and AI strategies and effectively communicate recommendations to executive leadership.
- Solid technical background with hands-on understanding of software development, modern AI/ML technologies (LLMs, embeddings, classical ML), and SaaS architectures.
- Ability to read and interpret ML model outputs, understand evaluation metrics (precision/recall, AUROC, RMSE, F1, eval sets for LLMs), and hold technical teams accountable to model quality.
- Strong written, verbal, presentation, and communication skills - especially the ability to explain AI concepts to non-technical audiences.
- A passion for usability, user empathy, and a knack for simplicity - particularly in designing AI experiences that build user trust.
- Strong problem-solving skills and willingness to roll up your sleeves to get the job done.
- Skilled at working effectively with cross-functional teams in a matrix organization.
Preferred
- Hands-on experience shipping LLM-based product features, RAG architectures, fine-tuned models, or agentic AI applications.
- Familiarity with AI governance frameworks, model explainability, evaluation harnesses, and responsible AI practices.
- Experience defining prompt engineering standards, eval pipelines, or human-in-the-loop workflows for AI products.
- Exposure to MLOps tooling and lifecycle (model training, deployment, monitoring, drift detection).
Travel
- Travel expectation of approximately 10-15% to meet with customers, partners, and team members.
Why Join Us
- Shape the AI strategy and roadmap of a fast-growing company at a defining moment in the AI industry.
- High-visibility role with direct exposure to executive leadership and top customers.
- Work with a talented, cross-functional team of engineers, data scientists, and designers building the future of intelligent software.
- $130,000 to $150,000 base salary + annual bonus opportunity
Skills Required
- MS/BS degree in Computer Science, Engineering, or equivalent
- 3-5 years of proven work experience in product management or as an associate product manager
- Proven track record of managing all aspects of a successful product throughout its lifecycle
- Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
- Solid technical background with understanding and/or hands-on experience in software development, AI technologies, and SaaS technologies
- Strong written, verbal, presentation, and communication skills
- Passion for usability, user empathy, and a knack for simplicity
- Strong problem-solving skills and willingness to roll up one's sleeves to get the job done
- Skilled at working effectively with cross-functional teams in a matrix organization
- Travel expectations (unspecified percentage) and willingness to visit customers for feedback
What the Team is Saying
Cleo Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is highlighted on the careers page, with additional wellbeing supports like mental health benefits and FSA described in listings. This breadth points to strong core health protection.
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Leave & Time Off Breadth — Unlimited PTO, paid holidays and sick time, and flexible scheduling are explicitly advertised. Remote/hybrid options and paid volunteer time further expand time‑off flexibility.
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Parental & Family Support — Generous parental leave, childcare benefits, and an onsite mother’s room are described in benefits overviews. These offerings indicate support across family and caregiving needs.
Cleo Insights
What We Do
Join. Grow. Lead the Future of Supply Chain. At Cleo, we don’t just integrate supply chains—we orchestrate them. As the pioneer and global leader of the Supply Chain Orchestration software category, Cleo is helping thousands of companies around the globe drive transformation, deliver excellence, and shape the future of their global operations. Whether you're joining us from outside or growing within, Cleo is your platform to lead with purpose, innovate with impact, and thrive in a culture that champions your growth. Why Join Us? Strategic Influence: Be at the helm of global supply chain strategy, driving decisions that impact customers, partners, and communities worldwide. Innovation-Driven Culture: Work with the latest in AI, automation, and digital supply chain platforms to solve complex challenges. End-to-End Visibility: Lead across planning, sourcing, logistics, and fulfillment—connecting dots others can’t see. Sustainability at the Core: Help build ethical, transparent, and sustainable supply chains that make a difference. Why Grow with Us? Leadership Development: Access world-class programs, executive mentorship, and rotational opportunities to accelerate your career. Internal Mobility: We prioritize internal talent—your next big opportunity could be just one conversation away. Recognition & Impact: Your ideas matter. Your leadership is visible. Your success is celebrated. Inclusive Community: Thrive in a diverse, collaborative environment where every voice is heard and respected. Our Promise We are a top talent destination for supply chain leaders technology who want to make bold moves, solve real-world problems, and grow without limits. Whether you’re stepping into your first leadership role or scaling new heights, your journey starts here. Cleo … never stops
Why Work With Us
Cleo’s people share a genuine respect for each other and for the future we’re helping our customers to create. Beyond guiding how we act, and more important than driving us to deliver solutions that help our company and our customers succeed, our core focus on Appreciation creates something even more essential, for everyone: enduring value.
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Cleo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
