Top Customer Success & Experience Jobs in Tampa Bay, FL

Manage major enterprise social media accounts, serving as the primary client contact while retaining and expanding business. Lead client reviews, presentations, proposals, social media strategy, project implementation, and new business support. Collaborate with strategy, insights, revenue, operations, and agency partners to deliver client value, satisfaction, and cost efficiency. The role requires strong account management, communication, organization, budgeting, project management, and social media expertise.

The Surety Bond Account Manager assists clients in managing their bond needs, collaborates with surety companies, and maintains accurate records and communication regarding bond processes.

The Customer Experience Representative is responsible for executing customer freight orders, maintaining customer relationships, and ensuring on-time delivery while meeting customer expectations.

Manage client relationships for managed SEO campaigns, serving as the primary contact throughout onboarding and ongoing consultations. Communicate with clients by phone and email, analyze SEO data and reports, provide strategic recommendations, coordinate with sales and fulfillment teams, and support timely order completion. The role also involves team meetings, continuous digital marketing training, and delivering a strong customer experience.

Serves as the primary contact for long-term care and assisted living facility customers. Builds customer relationships, provides training on pharmacy programs and technology, identifies and resolves issues, ensures regulatory compliance, and performs medication cart, medication room, and cycle fill audits. Requires strong organization, computer skills, basic math, pharmacy or medication-related credentials, and flexibility to work varied shifts.

Leads Technical Success Architects and serves as a senior technical advisor across the customer lifecycle. Oversees pre-sales solution engineering, technical onboarding, implementation, adoption, optimization, renewals, and expansion support. Manages implementation partners, delivery quality, customer escalations, operational efficiency, and team development. Balances customer outcomes, commercial objectives, and scalable delivery while partnering with Sales, Customer Success, Product, and executive stakeholders.

The Technical Product Support Specialist II manages complex technical inquiries for ZOLL products, providing advanced troubleshooting, collaboration across teams, and contributing to knowledge base improvements.

Manage relationships with MSP partners across EMEA, driving onboarding, product adoption, retention, renewals, and growth. Develop account plans, monitor account health, identify risks and upsell opportunities, gather customer feedback, and collaborate with Sales, Support, Product, Engineering, Marketing, and Implementation. Support customers through workshops and training delivered virtually and in person.

Supports field sales teams and clients by resolving service issues, coordinating responses, managing unassigned account relationships, assisting with remote facility setup, reporting outstanding issues, and documenting customer experience concerns. The role requires strong communication, organization, urgency, initiative, computer skills, and at least one year of customer service experience.

Own end-to-end customer value delivery for OpenBlue smart building solutions. Lead onboarding, product training, adoption monitoring, customer health reviews, issue triage, QBR participation, feedback collection, retention, and growth. Build trusted relationships with enterprise customers, coordinate cross-functional teams, manage multiple accounts, identify process improvements, and help customers achieve energy, sustainability, and operational outcomes.