Client Services Representative

WHO WE ARE
At Polaris Pharmacy Services, we’re more than a pharmacy — we’re a dedicated partner in care, transforming how patients experience long-term, post-acute, correctional, PACE, and specialty pharmacy services. As industry leaders, we’re raising the bar for quality and coordination across all sites of care, ensuring every patient receives seamless, compassionate, and expert support.

Founded in 2015, Polaris is proud to be locally and independently owned, with a growing national footprint. Our team thrives in a mission-driven environment where innovation meets purpose, and every role contributes to making a real impact. We offer more than just a job — we provide competitive pay, robust benefits, and genuine opportunities for career advancement.

If you're passionate about shaping the future of pharmacy and making a difference in the lives of those who need it most, we invite you to grow with us.

The Client Services Representative is an external, field-based position supporting Polaris Pharmacy Services and the skilled nursing facilities, assisted living facilities, patient homes, and other customers we serve. This position serves as a primary point of contact for assigned customers and is responsible for building strong relationships, identifying potential issues, providing education and support, and ensuring customer needs are addressed.

This position requires frequent travel throughout the assigned territory to visit customer locations, facilities, and patient homes. The successful candidate should be comfortable working independently, managing multiple locations, and spending a significant portion of the workday in the field.

• Serve as the primary point of contact for assigned facilities and customers.
• Build and maintain strong relationships with facility staff and administration.
• Conduct regular visits to skilled nursing facilities, assisted living facilities, patient homes, and other customer locations.
• Travel throughout the assigned territory to support customer needs.
• Identify potential issues and work proactively to resolve them.
• Conduct medication cart, medication room, and cycle fill audits.
• Provide customer training and education on pharmacy services, programs, and technology.
• Communicate customer concerns and service issues to the appropriate internal teams.
• Maintain accurate documentation of customer visits, audits, and follow-up.
• Follow HIPAA, company policies, and all applicable regulations.
• Perform other duties as assigned based on business needs.

QUALIFICATIONS/COMPETENCIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Good organizational skills and detail oriented
• Basic math and analytical skills
• Computer knowledge is a must.
• Ability to read, write, speak and understand the English language.
• Ability to physically perform light lifting.
• Must be able to work various shifts and days.

EDUCATION and/or EXPERIENCE:

• High School diploma or equivalent required
• Pharmacy technician licenses/certifications required by state regulations and state of practice or med tech certificate 
• Previous pharmacy experience preferred 
• Knowledge of brand name/generic medications

PHYSICAL DEMANDS

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:

• May sit or stand seven (7) to ten (10) hours per day
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, walk
• May be necessary to work extended hours as needed
• May lift and/or move up to 30 pounds
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role

HOLIDAY & PTO POLICY

• Paid holidays are provided annually, with 6 days offered each year, along with 5 sick days.
• Employees earn up to 10 PTO days each year, with rollover options and milestone bonuses.
• Employees have the option to cash out up to 10 PTO hours each quarter for added financial flexibility.

Please note, because we are a pharmacy most of our locations are open 24-hours a day, 7 days a week and therefore schedules may change as determined by the needs of the business.

BENEFITS for full time Employees

• Medical, Dental, and Vision insurance
• 401 (k) (available for Part Time & Full Time EEs)
• Company Paid Life insurance
• Short-term and Long-term disability insurance
• Tuition reimbursement
• Personal Time Off (PTO)
• Competitive pay with annual performance reviews and merit-based raises
• Career growth potential
• Annual on-site voluntary Flu Vaccines
• Employee referral bonus program