Top Customer Success & Experience Jobs in Tampa Bay, FL

The Client Success Manager serves as a key contact for clients, enhancing satisfaction by monitoring performance metrics, leading project management tasks, and supporting client engagement with Waystar's technology. Responsibilities include relationship building, delivering training, and conducting data analysis to improve processes.

As an Account Manager, you'll oversee a portfolio of SaaS customers, focusing on relationship management, renewals, and driving product adoption for business value.

The VP of Enterprise Relationship Management will enhance strategic partnerships, lead global collaborations, and shape the future of relationship management at MetLife, focusing on business retention and new development.

As a Patient Engagement Specialist I, you'll handle outbound calls to patients, educate them about services, and book appointments using communication skills and software tools.

Manage a portfolio of enterprise ranch accounts from pilot to full-scale adoption, drive retention and expansion, engage executives and ranch managers, coordinate cross-functional teams, and develop scalable account strategies while frequently traveling to customers.

Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.

The Executive Relationship Manager develops relationships with high-net-worth executives, providing expert support in equity compensation and financial services while ensuring high client satisfaction.

Supports DTCC clients throughout the connectivity lifecycle by gathering connection data, configuring network and authentication settings, validating data delivery, troubleshooting alerts, and resolving client queries. The role coordinates with internal teams, manages cases in Salesforce, documents procedures, meets turnaround expectations, follows risk controls, and provides occasional weekend and holiday support. It also contributes to department projects and process objectives.